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Customer Service & Sales Final Review Flashcards | StudBud
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Customer Service & Sales Final Review
Customer Service & Sales Final Review
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Questions
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Answers
1
What is the name of the Business course you took this semester?
Customer Service & Sales
Business Software Applications II
Business Software Applications I
Business and Legal Concepts
2
Which of the following is NOT a responsibility of the front desk clerk?
Checking guests in and out
Providing guests with information about all areas of the hotel
Bringing guests' luggage to their rooms
Expanding potential customer numbers
3
Which of the following statements describes a conflict?
Disagreement which parties perceive a threat to their need or interests
Mindset of which parties take to build a healthy relationship w/ each other
Ability to perform an action over others
Belief in someone's ability and reliability
4
The blind carbon copy box should be used in which of the following situation?
When a user would share some information
When a user wants to hide the name of the person the e-mail was sent
When a user would like to hear the response of a person
When a user sends a sensitive subject
5
Which of the following is NOT a function of customer service?
Recognizing the value of customers
Establishing an efficient order and delivery system
Marketing a product
Giving the customer a reason to purchase again
6
Never overload a(n)........
box
weekend
outlet
brain
7
In the movie, The Founder, Ray Kroc is a salesman who turned two brothers' innovative what fast food restaurant?
Cane's
Wendy's
Burger King
McDonald's
8
Employers may require a drug test of new job applicants as well as current employees.
True
False
9
Which of the following is NOT a suggested tip for handling complaints?
keep your temper down
listen with an intent to resolve the complaint
argue with the customer
be polite and respectful
10
The safe way is always the best way.
False
True
11
The location of the evacuation route and meeting place for the fire drill or emergency is to go where?
Dollar Tree
AG Parking Lot
Dollar General
hallway
12
Casual listening requires the listener to pay more attention than active listening.
False
True
13
You can roll around in your computer chairs in the classroom.
False
True
14
What is a check?
Tangible money in coins or notes
A written note granting permission to withdraw funds from an account
A payment method in which the company keeps a product until it is paid off
An immediate electronic withdrawal from a checking account
15
Which of the following is an example of personal selling?
Online Sales
Door-to-door sales
Business-to-Business sales
Catalog sales
