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Workplace Readiness Skills for the Commonwealth Flashcards | StudBud
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Workplace Readiness Skills for the Commonwealth
Workplace Readiness Skills for the Commonwealth
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Twenty-one workplace readiness skills needed for the workplace.
Flashcards
21 cards
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Questions
21
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1
Comes to work every day on time, is willing to take directions, and is motivated.
positive work ethic
teamwork
integrity
diversity awareness
2
Works well with all customers and coworkers.
information technology
customer service
diversity awareness
information technology
3
Selects and uses appropriate devices, services, and applications.
reading and writing
information technology
telecommunications
internet use and security
4
Uses mathematical reasoning to accomplish tasks.
reading and writing
mathematics
speaking and listening
problem solving
5
Reads and interprets workplace documents and writes clearly.
information technology
telecommunications
speaking and listening
reading and writing
6
Follows safety guidelines and manages personal health.
critical thinking
reading and writing
health and safety
speaking and listening
7
Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace.
teamwork
organizations, systems, and climates
internet use and security
diversity awareness
8
Uses computers, file management techniques, and software/programs effectively.
telecommunications
job-specific technologies
information technology
internet use and security
9
Continually acquires new industry-related information and improves professional skills.
diversity awareness
integrity
customer service
lifelong learning
10
Identifies and addresses the needs of all customers, providing helpful and courteous service.
teamwork
diversity awareness
telecommunications
customer service
11
Prepares to apply for a job and to seek promotion.
lifelong learning
job acquisition and advancement
diversity awareness
customer service
12
Follows directions and communicates effectively with customers and fellow employees.
conflict resolution
problem solving
reading and writing
speaking and listening
13
Contributes new ideas and works with initiative.
reading and writing
lifelong learning
creativity and resourcefulness
teamwork
14
Dresses appropriately and uses language and manners suitable for the workplace.
integrity
self-representation
conflict resolution
reading and writing
15
Selects and safely uses technological resources to accomplish work responsibilities.
internet use and security
job-specific technologies
telecommunications
information technology
16
Contributes to the success of the team, assists others, and request help when needed,
critical thinking
teamwork
customer service
problem solving
17
Analyzes and resolves problems that arise in completing assigned tasks.
reading and writing
speaking and listening
critical thinking and problem solving
conflict resolution
18
Uses the Internet appropriately for work.
telecommunications
information technology
internet use and security
job acquisition
19
Abides by workplace policies and laws and demonstrates honesty and reliability.
integrity
internet use and security
diversity awareness
job acquisition and advancement
20
Negotiates diplomatic solutions to interpersonal and workplace issues.
information technology
integrity
teamwork
conflict resolution
21
Organizes and implements a productive plan of work.
time, task, and resource management
information technology
health and safety
problem solving
