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Unlocking Engagement all 3 in one REVIEW Flashcards | StudBud
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Unlocking Engagement all 3 in one REVIEW
Unlocking Engagement all 3 in one REVIEW
25 terms
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StudBud Administration
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685 plays
Review of Session 1, 2 and 3 for Unlocking Engagement
Flashcards
25 cards
F
Practice quiz
P
Host live
L
Questions
25
Answers
1
The Most Meaningful Recognition is
Timely
Unique
SMART
Specific
2
Doing the right thing even when no one is watching is called
Disrcetionary Effort
Teamwork
Leadership
Engagement
3
In the engagement pie - in which slice
should
we spend the majority of our time as leaders
Actively Disengaged
Not Engaged or Disengaged
Engaged
Actively Engaged
4
In the Engagement Pie what percent is actively engaged
18%
30%
52%
5
What percent of influence does a manager have over an associates engagement
70 %
100%
75 %
6
How many associates did the company net in 2018
391
911
881
921
7
Employees who are recognized are more engaged…X% of the time
78%
79%
30%
70%
8
Who gives the Most Meaningful Recognition
Guests
Managers
Managers Manager
Peers
9
Observing and noticing great behaviors and actions.
Appreciation
Shout out
Recognition
Coaching
10
How many associates did the company net in 2017
391
390
400
291
11
The 4 foundational management behaviors drive what
set associates up for success
foster a culture of appreciation and caring
drive results through feedback purpose and accountability
associate engagement
12
Which is not part of the 4 Foundational Management Behaviors
Drive results through feedback purpose and accountability
Foster a culture of appreciation and caring,
Align Performance Expectations to Results
Set associates up for success
13
Elite Guest Service
Shout Outs
Hall of Fame
Local Recognition
Above and Beyond
14
Who or what has the most influence over an associates engagement?
Customers
Peers
Manager
Structure and Culture
15
I am Growing Here
Always Encourage Learning and Development
Set Associates up for Success
Drive Results Through Feedback
Foster a Culture of Appreciation and Caring
16
Which of the 4 Foundational Management Behaviors lead to associates feeling "I Belong Here"
Drive results through feedback purpose and accountability
Set Associates up for Success
Always Encourage Learning and Development
Foster a Culture of Appreciation and Caring
17
Which of these are part of the definition for engagement
Know how our work contributes to the success of the company
Discretionary effort
Enjoy our jobs
Engagement is when associates go the extra mile
18
SBI
Specific Business Impact
Specific Behavior Impact
Situation Behavior Impact
Situation Behavior Impression
19
Workplace expectations shifted what replaced in past my annual review in current expectations
my coach
my ongoing conversations
my development
my life
20
What % of people
leave
their job because of a lack of appreciation and recognition
52%
97%
23%
79%
21
What is the most important expected BUSINESS result of associate engagement
Labor Productivity
Safety
Associate Retention
Guest Experience
22
Number 1 reason people leave organizations
Pay
Manager
Lack of Career Advancement
Schedules
23
For Real Change to Happen
New Habits are Formed
Build Greater Awareness
Practice New Behaviors and Reflect
Believe that you can Change
24
% of discretionary effort
from associates with Managers who reward and recognize achievements
79%
70%
23%
30%
25
How much did the company waste in 2017 in not retaining associates
$5.5 million
$5 million
$55,700,500
$54,737,500
