PW_CH4_Communication_2018

What is the primary problem with mixed messages?

Yelling at a child for walking through the house with muddy shoes while smiling at him you're:

Which of these might an individual with a visual impairment find particularly helpful?

Which of the following is an example of the beginning of a typical “I” message?

Good communication skills help ensure that messages get through clearly.

What is not an example of body language?

Which of these would be helpful to a person with a hearing impairment?

Showing empathy for someone who is upset and unloading negative feelings, you are you providing

People send messages not only with the words they say, but also with the tone of voice they use

Good communication is optional because friends can easily read each other’s body language.

Why are “I” messages an effective way of communicating?

Nonverbal communication can be expressed face-to-face, on the phone, or by e-mail.

When the listener lets the speaker know they are trying to understand the message delivered

When writing an e-mail, it is best to be as focused and brief as possible.

A technology that can help people with hearing impairments communicate is speech synthesizers

Good writing skills are increasingly unimportant with all the new technologies available today.

Which of these are important tips for communicating by cell phone?

The statement “I feel frustrated when......is an example of a mixed message.

Accurately interpreting the messages is just as important as sending clear messages.

What type of speaker are people most likely to listen to and take seriously?

What is the first thing you should do when writing an e-mail message?

Why is body language important?

When you provide feedback while listening, it is important to offer a solution to the problem.

Criticism is a type of feedback that can be helpful if it is honest and well meant.

Why are good communication skills essential in today’s world?

Which of these are active listening techniques?

What is the opposite of an “I” message?

People combine verbal and nonverbal messages to communicate their thoughts and feelings.

In active listening, you should already have your mind made up whether the speaker is correct.

What rule should you follow to use e-mail effectively?

It is easier to “read” emotional tone with texting than when you are face-to-face with them.

A way to improve your active listening skills is to focus on what you are going to say next.