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HSC Retail
HSC Retail
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HSC retail questions
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
Where can a retail assistant find information to increase specialised product knowledge?
Making it up themselves
Using the product themselves
Ticketing code of practice
Scanning code of practice
2
What has been the main trend in employment patterns over recent years in the retail industry?
Increase in the proportion of casual employees
Decrease in the percentage of female employees
Decrease in the percentage of younger employees
Increase in the proportion of permanent employees
3
A problem with using social media to recall a faulty product?
It relies on the customer accessing recall information
It sends recall information through multiple devices.
It may be seen as anti-social to provide recall information.
It provides minimal space for recall information to be shown
4
Which of the following is the best procedure to establish the details of a customer inquiry?
Summarising → reiterating → questioning
Questioning → summarising → reiterating
Reiterating → summarising → questioning
Reiterating → questioning → summarising
5
Which of the following best defines chain stores?
Stores selling a range of general products online
A store that sells one specific type of product, eg:guitars
Stores with multiple locations and common products
Stores divided into many departments selling products
6
The merchandise approach is best used by retail staff when a customer is
browsing across a range of products
trying on a specific item of clothing.
requesting a longer term repayment.
asking the location of the change rooms.
7
What is the main role of the Shop, Distributive and Allied Employees Association (SDA)?
To supply information to store owners
To support retail staff
To provide training
To deliver products to outlets
8
A characteristic of a salesperson delivering quality customer service?
Positive body language
Friendly Tone
Frowning
Packing shelves efficiently
9
In First Aid, what does the ‘R’ represent in DRSABCD?
Recall
Rescue
Response
Run
10
50% off a pair of shoes valued at $110. The new price is....
$55
$60
$50
$65
11
Benefit of a product?
Has 200 GB hard drive
1020x720 pixels
The product's black, which is the customers favourite colour
Has an on/off switch
12
When helping a deaf individual in a store, you should,,,?
Speak louder (yell)
Ignore them until someone else helps them
Use other means to communicate, eg: pen and paper
Use non-verbal body language and movements
13
Which is an external source of wh&s information for a retailer?
Minutes of WHS committee meetings
WorkCover NSW
Safety data sheet (SDS) register
Organisational structure chart
14
Security staff detain an individual who has left a shop with a stolen item, this is....
Prevention
Annoying for the theif
Apprehension
Detection
15
A strategy that can be used to deal with harassment in the retail services workplace.?
training, education and awareness
Shaming instigator of harassment
signs
Ignoring it
