Test 2 Rise Up Review

Which of the following is NOT a step in the basic selling process?

Preventing injury and illness to customers and employees is called:

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:

When working on a ladder, what’s one thing you need to avoid in order to prevent falling?

questions are typically not answered with a “yes” or “no”

additional items that complement a customer’s purchase, such as shoe cleaner to go with new leather shoes is called:

The unique way that employees interact with each other and their customers. Also, the personality of the company:

Which of the following is not a part of the retailer’s role inventory management?

the measurement of how happy the customer is with their shopping experience with a retailer is called:

Devices primarly used to prevent theft of high-priced items- particularly small ones

Shoplifting, is a chronic, expensive problem in the retail industry. In 2016, shoplifting losses were around:

When lifting, you should use what part of your body to do most of the lifting?

Which term best describes hearing and understanding what a speaker is saying out loud and any message suggested?

refers to the difference between revenue and all expenses, including the cost of goods and operating expenses?

The process of automatic or manual ordering to meet product demands is called:

When planning for inventory, a company’s goal is to have

In the customer loyalty cycle, the customer has a want or need, then considers different purchasing options. Whats next?

What's the term for reducing the price of an item in order to encourage sales?

Which of the following refers to the total amount of money that a retailer brings in?

Which of the following refers to the difference between revenue and cost of goods sold?

according to the inventory life cycle, after a retailer receives products, the next step is:

After one negative experience, approximately what percentage of people say they will never do business with a company?

If a POS system detects credit card fraud, it will process the transaction

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?

Retailers use technology in stores and online to:

Which of the following is the specific term that describes an injury caused by an item falling off the shelf?

What contributes to a negative brand?

Other than in the stockroom, where is a store's inventory kept?

Which of the following best defines quality customer service?

devices specifically intended to be attached to clothing in order to prevent theft and require a special tool to remove.

Which of the following refers to the amount of money that a retailer makes after accounting for expenses?

Which of the following is a good tip for connecting with customers in a retail store?

Which of the following is the best way to demonstrate that you have understood a customer?

What can decrease customer satisfaction?

if a business' gross profit is $100 and its revenue is $500, what is the business' profit margin percentage?

What organization oversees and controls workplace safety regulations?

When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:

Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives:

If a business' revenue is $1,150 and its costs of goods sold (COGS) is $734, what is the business gross profit?

What percentage of shoplifting is due to employee theft?

Which agency or law protects employees against hazards in the workplace?

companies measure whether they’re reaching sales goals using KPIs, also called: