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Business Administration and Management Flashcards | StudBud
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Business Administration and Management
Business Administration and Management
20 terms
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StudBud Administration
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#business #administration #management
Flashcards
20 cards
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Questions
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Answers
1
One characteristic of letters of inquiry businesses write to other business are...
short
complex
formal
social
2
Sharing unlimited liability for a business's losses, these individuals are part of a(n)
Private corporation
"S" corporation
General partnership
Public corporation
3
When coworkers casually discuss work-related topics at lunch, it is called _____ communication
informal
external
ceremonial
official
4
A request made by an employee to a supervisor is an example of what type of communication?
grapevine
upward
downward
horizontal
5
Employees can generally identify difficult customers
during their initial contact
by observing customers dress
after asking personal questions
by listening to customers accents
6
Which is a relevant question for a job applicant to ask during an employment interview?
What is your annual salary?
Why didn't the sales department meet its goals last month?
Are there any good restaurants nearby?
What type of training do you provide for this position?
7
In business terms, income is the money
spent
produced
supplied
received
8
A barrier to effective listening is often the _____ of the listener
Patience
Interest
Concentration
Attitude
9
Which of the following is one of the major responsibilities of environmental law:
Historic preservation
Conservation
Land management
Production
10
What type of utility do malls and shopping centers provide?
place
form
time
possession
11
An example of a physical communication barrier is
Personal background
Noise
Emotional perceptions
Bias
12
Desires for clothes, lawn care, and CDs would be classified as
goods
non-economic wants
economic wants
services
13
The primary purpose of a research report is to...
organize a problem
support business decisions
summarize gathered information
establish objectives
14
When participating in a project-status meeting, it is important for a participant to
be prepared to provide an update
take notes for the group
provide information about new policies
monopolize the conversation
15
Employees who handle customer complaints need to know how to
please the customer at any costs
listen with an open mind
defend the company at all costs
ignore customers complaints
16
An effective technique for personalizing a telephone sales presentation is to?
ask the customer questions
call the prospect at home
use a merchandise approach
greet the customer by name
17
Businesses must be sensitive to all traditions, beliefs, and etiquette, which are __ factors
political
cultural
economic
intellectual
18
The use of robots in assembly-line work is a form of specialization involving
human resources
capitalism
capital goods
natural resources
19
Which of the following economic systems encourages competition in business:
traditional
socialist command
market
communist command
20
Which of the following represents a primary business activity:
scheduling
supervising
designing
marketing