Which is NOT a part of human resource management?

Managing the employees private conduct

The Pareto Principle suggests that:

80% of sales can be attributed to 20% of customers

Why should a business owner open a separate bank account for a business?

Owner can monitor personal & business income and expenses

Who is responsible for workforce planning?

Responsibility varies depending on the size of the business

Includes all cash transactions including receipts & payments

Convenience goods are those:

Purchased frequently, without much effort

What must you obtain before registering a business name?

Australian Business Number (ABN)

Which one of these is NOT a marketing objective?

To increase the training level of sales staff

A written statement of processes, procedures, rules

A customer is NOT entitled to a refund when:

The customer changes their mind

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Unit 2 Business management review

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VCE Unit 2 business managment review 2017

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Questions 30

Answers

1
For most businesses, the biggest expense is:
Office equipment and supplies
Employees (wages)
Insurance
Rent
2
Which is NOT a part of human resource management?
The selection of the best staff available
The formal relationship between employer and employee
Severance of the relationships between employer and employee
Managing the employees private conduct
3
Finding the best employee for the job can boost productivity. This will improve what?
Increasing market share
Expanding the business
Making a profit
None of these
4
An aptitude test is a type of:
Personality test
Psychometric test
Work test
Recruitment method
5
Which of the following is NOT a typical business objective?
Expanding the business
Increasing expenses
Increasing market share
Making a profit
6
Developments in technology have …
Created jobs and replaced jobs
The potential to replace all jobs
Destroyed jobs in all sectors of the economy
Caused decreases in productivity
7
The Pareto Principle suggests that:
Businesses neglect to invest in marketing will fail
80% of sales can be attributed to 20% of customers
80% of customers generate 20% of sales
Customer loyalty is not important for generating sales
8
What is the name of the insurance that relates to OH&S?
Public Liability
WorkSafe
Fair Work Commission
WorkCover
9
Which of the following data types is classified as primary data?
Magazine
Questionnaire
Internet research
Newspaper
10
Recruitment methods include:
Psychological testing
Work testing
Interviews
The use of social media
11
Why should a business owner open a separate bank account for a business?
So the account doesn’t get hacked
So the owner can hide money
Owner can monitor personal & business income and expenses
So the owner can’t steal from the business
12
Identify the psychographic variable
Social class
Benefits sought
Occupation
Income level
13
Eva manages Paul. He has not been performing to standard. This is:
Part of the termination phase
Part of the employment phase
Part of the maintenance phase
Part of the retrenchment process
14
A customer database is unlikely to include which of the following?
Number of siblings
Information about past purchases
Email address
Date of birth
15
Who is responsible for workforce planning?
Responsibility varies depending on the size of the business
The business owner
A business manager
The human resource department
16
What is the name of the periodic payment paid to an insurance company?
Liability
Payment
Excess
Premium
17
What law governs the use of data collected in customer data bases?
Equal Opportunity Act
Trade Practices Act
Australian Consumer Law
Privacy Amendment Act
18
Which of these current consumer trends may impact on how a business markets its products?
Loyalty programs
Technology
All of these
Safety
19
A cash book:
Form of evidence to support the payment of an account
When items are purchased and paid for in cash
Document that provides evidence of transactions
Includes all cash transactions including receipts & payments
20
Convenience goods are those:
Purchased after conducting research
Purchased frequently, without much effort
Not normally purchased
Purchased due to product quality and brand image
21
What must you obtain before registering a business name?
Domain name
Australian Business Number (ABN)
Trademark
Australian Consumer Law
22
MBO stands for:
Management by objectives
Management building objectives
Man built objects
Master Builders Association
23
Which one of these is NOT a marketing objective?
To increase sales revenue in 2017
To increase the share of the domestic market in 2017
To increase the training level of sales staff
To increase the level of customer satisfaction
24
Which of these is not one of the basic types of research design?
Descriptive
Secondary research
Causal
Exploratory research
25
A policy is:
A verbal statement of rules, processes, procedures
A written statement of rules
A written statement of laws
A written statement of processes, procedures, rules
26
Physical evidence associated with airline travel might include:
The price paid for the ticket
The colours used on the airline’s logo
Seating layout
The airline advertisement in the Sunday paper
27
Which of the following factors affect the establishment of a customer base and brand identity?
Legislation and regulators
Customers
Technology
All of these
28
Which of these would be a customer profile for business class on an ocean cruise?
Convenience of arriving and leaving quickly after the cruise
Ability to use wi-fi on the cruise
Access to very high quality food and beverage service always
All of these
29
Penetration pricing policy is more often used in which phase of the product life cycle?
Introduction
Maturity
Growth
Decline
30
A customer is NOT entitled to a refund when:
The product does not look the way it is supposed to
The customer changes their mind
The produce is unsafe
The product is not fit for its purpose

Unit 2 Business management review Flashcards | StudBud