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HCP 203 - CLO 2 Flashcards | StudBud
HCP 203 - CLO 2
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if an upset patient expresses frustration concerning a long wait, What would be an appropriate response?
A
"Yeah, I know; it's a busy day"
B
“I am sorry; excuse me while I check to see when you may expect to be seen.
C
"Sorry, were behind."
D
"This is a very busy clinic; please be patient"
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