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CSG ICON & SYSTEMS Flashcards | StudBud

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What does this icon mean?

What indicates that a customer needs a new modem?

CSG ICON & SYSTEMS

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CSG System icons and system questions

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Answers

1
What indicates that a customer needs a new modem?
D3 Update
D3 Swap
D2 Cleanup
D3 Cleanup
2
What does this icon mean?
customer account
update customer
reset system
customer promo
3
What does the dollar sign Icon mean?
Statements
Billing
Account Management
Payment
4
What does a TV with a yellow X going through it mean?
video not offered
video active
cable disconnected
TV has restrictions
5
If an account says N-S what does this mean?
serviceable but it's a never account
serviceable and qualifies for SIK
non-serviceable
location had services
6
What does the single wrench icon mean?
work order history
account management
account maintenance
tools
7
What does the blue square icon with CP in the middle mean?
contact profile
contact preferences
customer preferences
customer profile
8
For TWC where do you go to make payments?
Payment Receipt
Monetary
Billing
Statements
9
Under the Monetary tab, where do you go to make payments?
Collections
Process Payment
Collections Bach
Payment Bach
10
What does the 3 blocks icon mean?
customer services
tech support
customer maintenance
tools
11
The clock icon stands for........
order entry
order time
order history
future statements