Final review 240 #2

Question 1

Increasing employee psychological empowerment requires 4 kinds of behavior including all except

Accepted Answer

inspiration

Question 2

The more levels of management a message goes through the more _______it becomes

Accepted Answer

the more distorted the message becomes

Question 3

When thieves use your information to get cash or buy things this is called_______

Accepted Answer

identity theft

Question 4

According to the contingency model, a relationship-oriented style works best in _____situations

Accepted Answer

Moderate control

Question 5

In equity theory employees are motivated to_________

Accepted Answer

resolve feelings of injustice see fairness in rewards

Question 6

Most people tend to ____when conveying bad news or negative feedback

Accepted Answer

avoid Eye contact

Question 7

Fiedlers contingency leadership model determines if the leaders style is _______

Accepted Answer

Task-oriented or relationship-oriented

Question 8

When workers are treated fairly they are more likely to_____

Accepted Answer

support organizational change

Question 9

Installing quality-control procedures that can be audited by independent quality control is

Accepted Answer

ISO 9000

Question 10

marketing manager uses sport car metaphors to explain her concepts to her male counterparts she

Accepted Answer

genderflexing

Question 11

____is likely to cause a semantic barrier to communication

Accepted Answer

jargon

Question 12

Which of the following is not a perspective of the balanced statement

Accepted Answer

external processes

Question 13

Which of the following is a part of Deming's PDCA cycle

Accepted Answer

check

Question 14

Goal setting theory suggests employees can be motivated with these characteristics except

Accepted Answer

little or no feedback

Question 15

According to Herzberg which of the following is an example of a hygiene factor?

Accepted Answer

interpersonal relationships

Question 16

Profits or losses incurred by an organization are represented ______

Accepted Answer

Income statement

Question 17

contingency theory leadership orientation does not match the situation Fiedler recommends

Accepted Answer

Move to a more suitable situation

Question 18

Of the following which is not a core job characteristic

Accepted Answer

teamwork

Question 19

Factors that can help participative management (PM) work include all except

Accepted Answer

Relationships foster competition and defensiveness

Question 20

Which of the following is not the norm of the millennial generation

Accepted Answer

Desire to accept facts and authority at face value

Question 21

The average speaker communicates about _____ as many words as the listener can process

Accepted Answer

one fourth

Question 22

Acting humble or friendly and making someone feel good are influence tactics know as_______

Accepted Answer

ingratiating

Question 23

A model that requires a manager to assess her own style and her situational control is

Accepted Answer

Fiedler's contingency model

Question 24

Kaplan & Norton say ____show the cause-and-effect links, specific improvements create outcomes

Accepted Answer

strategy maps

Question 25

Research shows that simplified jobs lead to all the following except______

Accepted Answer

increased productivity

Question 26

A manager who is instructing his employee about work is communication

Accepted Answer

vertically

Question 27

Which of the following is not an element of the communication model?

Accepted Answer

decoder

Question 28

Do my employees accept me as a leader? which dimension does this fit for situational control?

Accepted Answer

leader-member relations

Question 29

Which kind of organization is most likely to exert too much control

Accepted Answer

bureaucratic

Question 30

Which of the following indicates how official communication should flow?

Accepted Answer

organizational chart

Final review 240 #2

Questions 30

Final review 240 #2

Questions 30