All of the following are major TQM principles, except

Focus on managing people rather than processes

In PERT network, the critical path refers to

The most time-consuming series of activities

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MGMT 201. Operations, quality, and productivity

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MGMT 201, Chapter 15

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1
All of the following are major TQM principles, except
Continually improve systems and processes
Focus on managing people rather than processes
Focus on delivering customer value
Use teams to continually improve
2
When some activities are dependent and others are independent, the best scheduling technique is
The Pareto principle
Planning sheet
Gantt chart
PERT
3
Generally, the lowest level of customer involvement is characteristic of
Assemble-to-order operations
Any type of operations depending on the manager's decision
Make-to-stock operations
Make-to-order operations
4
Determining the optimal quantity of product to order based on mathematical modeling is part of
Enterprise Resource Planning system
Strategic Cost Minimization system
Materials Requirement Planning system
Economic Order Quantity task
5
Generally, the lowest operational flexibility is characteristic of
Repetitive process operations
Continuous process operations
Individual process operations
Batch process operations
6
In PERT network, the critical path refers to
The series of activities with the most steps
The series of activities with the least steps
The least time-consuming series of activities
The most time-consuming series of activities
7
In operations, goods refer to tangible products and services - to intangible
False
True
8
Due to need for innovation, companies are switching from capital- to labor-intensive operations
True
False
9
All of the following are accepted methods for priority scheduling, except
Longest operating time
First come - first served
Earliest due date
Shortest operating time
10
When the product must follow a set assembly-line sequence to be produced, it calls for
Fixed-position facility layout
Process facility layout
Cellular facility layout
Product facility layout

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