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Chapter 15 Flashcards | StudBud
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Chapter 15
Chapter 15
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1
22) What is a linguistic style?
Types of nonverbal communication hints
A preference of how one a medium to communicate with managers/employees
A person’s unique speaking style including behaviors
One’s collaborative working behavioral style
2
25) According to the text a masculine norm could be
Focus on building work relationships
Using positive overlaps such as “I agree”
Hiding uncertainty about an issue
Using “we” statements
3
35) The text refers to active listening as
The ability to get the conversation being about you
The process of retaining info during the communication process
Wearing Headphone everywhere
The process of actively decoding and interpreting verbal messages.
4
39)To make the most out of a conversation you should
Ask Opened ended questions
Bribe them.
Ask the other party for money
Answer with a nod
5
What is an
effective
communicator?
Bad public speaking
Being understood without speaking
makes their intended message accurately understood by the other person.
Successful spread of gossip
6
27) Social Media can be used
Finding and screening candidates
All the above
For personal use
For global business
7
30) Training employees a=on social media etiquette include
Engage with creative posts regarding the company
Educate professional conduct and encourage thoughtful posting
Create brand biases for collaborations
Only posting about advertisements
8
19) The two differences for cross cultural barriers are
Language and Communication Styles
Language and Style
Art and Community
Greetings and Gift Expectations
9
37) The quality of a conversation often boils down to the _______ of the questions being asked
Quality
Time
Value
Quantity
10
24) True or False: Miscommunication can often stem from personal barriers rooted in how individuals process information.
False
True
11
31)Cyberloafing refers to
Using social media for personal non work use
Taking group/team social media breaks
Using the internet to gain knowledge on different public biases
Gaining a new following of audience members
12
The dangers of a rich medium improperly are
Information overload
Not reaching all stakeholders
Dependence of technology
Inability to encode or decode information
13
True or False: Feedback is essential for efficient communication
False
True
14
28) Workplace harassment and or posts damaging company rerp are examples of
Cybersecurity Risk
Legal and Ethical Risks
Technical Risk
Legal and Brand Risk
15
29) Many brands including Wendy and Twitter [X] use the strategy of
Limited for only advertisement
Engaging users with humor and direct interaction.
Non social media presence
Showcasing user opinions
16
26)Benefits of social media for internal communication include
Encourages learning about other work cultures globally
Supports individualism and goal oriented workers
Encourages meeting other colleagues in person
Encourages knowledge-sharing and transparency.
17
What is medium richness?
The lack of technology during communication
Gossip
A large syntax used during discussions with managers
how well a particular medium conveys information and promotes learning.
18
36) Listening can be difficult because
It is assumed that everyone has other things to think about
We want to compartmentalize what the speaker is saying as right or wrong
Attention spans are very low
It is assumed that everyone has other things to think about
19
16) The two main groups of informal communication are Grapevine and Telephone.
True
False
20
The types of noises include..
Physical, Psychological, Semantic, Physiological
Raining,Coffee Maker,Phone Call, Thunder
Managerial,Critical,Empathy and Semantic
Loud Breathing, Clicky Pens, Outside Music, Typing
21
43) Causal connections are also known as
Future colleagues
Career connections
Weak ties
Networking
22
18) Physical distance can be a Too Much or Too Little within the barrier
False
True
23
46) A _____ can leave a lasting impression
Follow request
Catch up with an old connection
Handshake
Hand written letter
24
50) We are happy the semester is wrapping up!
False
True
25
23) Older generation workers are most like to
Use applications such as Slack,Microsoft
Prefer Zoom Calls
Prefer in person meetings with management
Still prefer emails
26
42)Finding people that can help with your ____year plan can help idenitfity career goals5
5-10
7
6-4
5
27
40)Career Defined Competencies Are
Knowledge Soft Skill and Other characteristics
Time Management and Active listening
Social Skills, Time, Management, Soft Skills
Hard skills, soft skills, knowledge and Understanding
28
38) A non curious question would be
“Wanna go to this restaurant with me?”
“Can we leave now?”
“Did you miss the project deadline of you prioritized the wrong things?”
“Is there anything I could be you with?”
29
“How has your management style changed and evolved over time as you’ve worked with different people?” is an example of
A curious question
An analytical question
A judgmental question
Non judgmental question
30
17) A physical barrier can include
Sound
Space
All the above
Time
31
Who was the term
media richness
proposed by
Orest Holubec and Catherine Harrel
Abraham Maslow and Douglas McGregor.
Sonic, the Hedgehog
Richard Daft and Robert Lengel
32
21) Which is NOT included for nonverbal communication
Style Choices
Body movements and gestures
Eye Contact
Facial expressions
33
10) Which of the following is an example of physiological noise?
Attending a lecture on a topic of which you disagree
Attending a lecture in another language
Attending a lecture during construction nearby
Attending a lecture when you were sick
34
20) Key benefits to Social Media include, faster communication, Border audience, Real time Feedback
False
True
35
14) What is the primary purpose of horizontal communication in organizations?
Coordination, problem-solving, and innovation
Facilitating from lower to higher organizational levels
Establishing formal communication protocols between departments
Facilitating the flow nformation from lower- higher organizational levels
36
49) What kind of people do you want to meet is a example of
Networking with appropriate people
Finding potential outperformers
Re evaluating your wants in life
Networking with a purpose
37
41)True or False: Only focusing on advancements of technology will improve Social Skills
False
True
38
32) ________ communication is the better assertive,direct and powerful communication
Defensive
Immersive
Adaptive
Non-defensive
39
What is an
efficient
communicator?
Giving recipients your origin story every time
makes their intended message accurately understood by the other person.
Transmits message accurately in the least amount of time
Being critical, indirect, and time consuming
40
34) True or False: Have important conversations when you are emotional
False
True
41
8)The best communication method a manager can use is
Email
Face to Face
Phone Call
Text Message
42
What is encoding in the communication process?
The medium the sender chooses to send the message.
Paraphrasing
Getting rid of any physical noise
Translating a message into understandable symbols or language
43
33) Cognitive empathy refers to
The change in ones opinions based on change with ones empathy
identify how another person feels consider what they may be thinking.
One relies on body language to asses emotions
Gaining experience with emotions taking to colleagues
44
13) the Rent a Runway Example was
Upward Communication
External Communication
Horizontal Communication
Downward communication
45
15) Informal communication channels develop _______ the formal structure
Traditionally
Within
Globally
Outside
46
Emaothy cans be used
Making Friends
In business
In life
All of the above
47
9)A lean medium is best for
When one is running out of time
A meeting with an important stakeholder
Routine situations and avoiding overloading
Conveying bad news
48
48) What’s been the highlight of your day? Is a
Causal connection question
Out of line question
In depth question
Potential Emotional connection
49
45) Looking for people in your field with completely different mindsets or interests can
Oral/Written communication
Teamwork/collaboration
‘All of the above
Leadership
50
7) True or False Mediums travel by Email, Text Message, Phone Call
True
False
