According to Peter Drucker, one of the two broad goals of a manager is to:

consider both immediate and long-range needs in every decision.

Offering menu items that use fresh fruits or vegetables that are out of season is likely to:

increase food costs and lower food quality.

Carnival Cruise Lines created an entirely new market for cruise passengers by focusing on:

entertainment onboard the ship rather than on the cruisedestination(s).

Beginning in 1958, transatlantic steamship travel was effectively put out of business as a result of:

the introduction of transatlantic jet service

Which statement most accurately describes the relationship between Service-Dominant Logic and goods dominant logic?

Service-Dominant Logic turns goods-dominant logic on its head.

In casino hotels, the __________ takes precedence over the __________.

gaming operation; hotel operation

Which of the following statements about leaders is false?

Leaders are afraid to make mistakes.

Which of the following hotel strategies was predominant during the 1980s?

pamper guests with special amenities and services

The classical school of management sought:

to discover the scientific principles of production.

A purchase specification is a:

detailed description of a food item for ordering purposes.

What is the formula for calculating a hotel’s average daily rate?

rooms revenue divided by rooms occupied

"Guest mix" refers to the:

variety or mixture of guest segments that stay at a hotel.

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HSA 240 Final Quiz

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Questions 30

Answers

1
The document that shows a restaurant's financial condition on a given day is called the:
prospectus.
statement of financial condition.
statement of financial controls.
balance sheet.
2
Frederick Taylor believed that the best way to do any job could be revealed by:
undertaking a job analysis.
the use of computer spreadsheets.
managing by walking around.
listening to the people who did the job.
3
Which of the following is considered a specialty menu?
cyclical
breakfast
children's
chain
4
The person who conducts the table games at a casino is known as a:
floor boss.
gaming supervisor.
croupier.
casino manager.
5
According to Peter Drucker, one of the two broad goals of a manager is to:
analyze production, so that productivity increases can be realized
consider both immediate and long-range needs in every decision.
formulate company's mission statement to make the customer most important
have all policies implemented have the authorization of executive MGT
6
Offering menu items that use fresh fruits or vegetables that are out of season is likely to:
increase food costs and lower food quality.
make it easier to plan economical daily specials.
broaden a restaurant's guest base.
decrease labor and waste-removal costs.
7
What word best describes the policy of giving all employees the resources necessary to solve customer problems?
deployment
empowerment
self-development
entitlement
8
Two modern casino games that have their roots in medieval times are:
baccarat and “hazard.”
craps and poker.
Chemin de fer and slot machines.
blackjack and roulette.
9
The purpose of the Indian Gaming Regulatory Act of 1988 was to:
protect Indian gaming from organized crime.
promote tribal economic development.
establish an oversight body for Indian gaming.
all of the above.
10
Carnival Cruise Lines created an entirely new market for cruise passengers by focusing on:
the opportunity for passengers to meet new people and fall inlove.
exotic ports of call that attracted younger, more affluentguests.
entertainment onboard the ship rather than on the cruisedestination(s).
retirees with large amounts of discretionary time and income.
11
Beginning in 1958, transatlantic steamship travel was effectively put out of business as a result of:
the introduction of more sophisticated modern cruise ships.
a series of sea tragedies that turned consumers against steamship travel
the introduction of transatlantic jet service
a general lack of interest in travel among consumers.
12
The fastest-growing segment in the restaurant industry today is the __________ segment.
quick-service
specialty
gourmet
casual-dining
13
Which is not one of the four dominant service characteristics?
intangibility
inseparability
profitability
heterogeneity
14
Which of the following guest segments usually pays high guestroom rates?
government and military travelers
convention and association groups
leisure travelers
regional getaway guests
15
Which statement most accurately describes the relationship between Service-Dominant Logic and goods dominant logic?
Service-Dominant Logic and goods-dominant logic are synonyms.
Goods-dominant logic largely replaced Service-Dominant Logic after WW1
Service-Dominant Logic turns goods-dominant logic on its head.
Service-Dominant Logic & goods-dominant is the same world wide.
16
The single largest source of onboard revenue on every major cruise ship comes from the sale of:
food
beverages.
chips or markers (for gambling).
gift shop merchandise.
17
Which is not one of the bases for power frequently found in the workplace?
referent power
legitimate power
developmental power
coercive power
18
In casino hotels, the __________ takes precedence over the __________.
hotel operation; gaming operation
gaming operation; hotel operation
security division; food and beverage division
accounting department; marketing and sales department
19
A cruise ship is under the command of the:
chief officer.
captain.
hotel manager.
cruise director.
20
Which of the following statements about leaders is false?
Leaders are not deterred by obstacles.
Leaders are afraid to make mistakes.
Leaders are effective communicators.
Leaders have a vision about what their organizations should be like.
21
Which of the following hotel strategies was predominant during the 1980s?
emphasize quality service and quality assurance programs
use architecture and decor to differentiate yourself from competitors
build new hotel brands to appeal to more market segments
pamper guests with special amenities and services
22
Which was not one of Henri Fayol’s five management functions?
commanding
coordinating
controlling
conserving
23
The classical school of management sought:
to convince overworked managers to join country clubs.
to discover the scientific principles of production.
to computerize tasks that had previously been done manually.
to allow managers expense accounts when traveling on company business.
24
What percentage of Americans have ever taken a cruise?
1 percent
62 percent
40 percent
20 percent
25
A purchase specification is a:
detailed description of a food item for ordering purposes.
form restaurant managers use to grade the quality of alcoholic beverages.
sheet that tells managers how much food to buy for a specific time.
detailed projection of how food and beverage prices are likely to change.
26
What is the formula for calculating a hotel’s average daily rate?
rooms occupied divided by rooms revenue
rooms revenue divided by rooms available, multiplied by 100
rooms revenue divided by rooms occupied
rooms occupied divided by rooms available
27
"Guest mix" refers to the:
regional getaway guests
variety or mixture of guest segments that stay at a hotel.
optimum mixture of price & value that will draw the greatest # of guest
convention and association groups
28
Quick-service restaurants typically use __________ menus.
fixed
specialty
rotating
cyclical
29
The management task of motivating and communicating involves all of the following except:
analyzing operational reports.
deciding who should be promoted and when.
making fair decisions regarding employee compensation.
listening to employee problems.
30
Printed or written forms that look like bank checks and extend credit to a player are known as:
croupiers.
fill slips.
markers.
credit slips.

HSA 240 Final Quiz Flashcards | StudBud