Management 2 History of Management

Implementation of incremental improvements in all areas of the organization on an ongoing basis

Believes employees are responsible, creative, and able to work with minimal direction

Mary Parker Follett contributed to which field?

Financial managers and others who base their decisions on complex quantitative analysis

_____ specifies a goal of no more than 3.4 defects per million parts.

According to Weber's ideas on bureaucracy, organizations should be based on

Maslow's hierarchy of needs started with which of these needs?

Theory X and Theory Y was developed by _____.

Chain of authority extending from top to the bottom of the organization

Frank Gilbreth felt that efficiency equated with

Mary Parker Follett thought of leadership as _____, rather than techniques.

Five people working together can produce more than five people working individually

Emphasizes satisfaction of employees' basic needs as the key to increased worker productivity

Who is considered the "first lady of management?"

A key finding in the Hawthorne studies was which of these?

A rational, scientific approach to the study of management

Max Weber felt selection of employees should be based on _____.

Similar activities in an organization should be grouped together under one manager

The "father of the quality movement"

_____ is considered the "father of scientific management."

A social group within an organization is part of the

Standardization of work and wage incentives are characteristics of

Operations research grew out of World War II groups and is based on _____.

In _____, every situation is viewed as unique.

_____ focuses on managing the whole organization to deliver quality to customers.