business 3 exam Chapters 9, 10, 11, 12, 13

Question 1

what are consumer goods

Accepted Answer

physical products purchased by consumers for personal use

Question 2

quid-pro-quo&hostile work environment are the only types of sexual harassment defined by EEOC

Accepted Answer

true

Question 3

which type of goods and services are consumed rapidly and regularly

Accepted Answer

convenience goods, convenience services

Question 4

a modern name for a middle man is a intermediary

Accepted Answer

true

Question 5

civil rights act of 1991 amends the civil rights act of 1964

Accepted Answer

true

Question 6

firms use social media to generate more revenue and connect with consumers all over

Accepted Answer

true

Question 7

specialty goods and services are extremely important and expensive

Accepted Answer

true

Question 8

a product mix is the group of products a firm makes for sale

Accepted Answer

true

Question 9

what is a distribution mix

Accepted Answer

distribution channels a used to get products to users

Question 10

why are some small firms doomed from the start?

Accepted Answer

few customers want or need what they have to offer

Question 11

why were the trait approaches to leadership abandoned?

Accepted Answer

list was so long it lost value & studies were inconsistent

Question 12

what does the behavioral approach to leadership focus on?

Accepted Answer

what behaviors are are employed by leaders

Question 13

a non-programmed decision is relatively unstructured or recurs with some frequency

Accepted Answer

true

Question 14

a media mix is a combo of advertising media chosen to carry a message about a product

Accepted Answer

true

Question 15

what is a type of influence based on a leaders personality?

Accepted Answer

charismatic leadership

Question 16

Brink-and-Mortar stores are stores that you can physically visit

Accepted Answer

true

Question 17

what is power

Accepted Answer

the ability to affect the behavior of others

Question 18

situational approach to leadership assumes that appropriate leader behavior varies by situation

Accepted Answer

true

Question 19

what are the four P's of marketing (also called Marketing mix)

Accepted Answer

pricing, place, product, and promotion

Question 20

transactional leadership is compared to management, it involves routine,&regimented activities.

Accepted Answer

true

Question 21

industrial goods are goods purchased by companies to produce products

Accepted Answer

true

Question 22

packaging reduces the risk of damage breakage spoilage and increases the difficulty of theft

Accepted Answer

true

Question 23

what does the trait approaches to leadership focus on?

Accepted Answer

the essential traits of leaders

Question 24

what is intensive distribution

Accepted Answer

products distributed through as many channels as possible

Question 25

what is market share (market penetration)

Accepted Answer

the percentage of total industry sales for a product type

Question 26

which of the following defines services companies' market?

Accepted Answer

firms who provide services to purchasing public

Question 27

Fair Labor standards act of 1938 establishes what

Accepted Answer

establishes a minimum wage and mandated overtime pay

Question 28

what are the five most powerful promotional tools

Accepted Answer

advertising personal selling promo direct marketin publicity

Question 29

what does a leader do?

Accepted Answer

motivate, inspire, share a vision, and make changes

Question 30

shopping goods and services are expensive and purchased less often

Accepted Answer

true

Question 31

what is a performance appraisal

Accepted Answer

employee job performance evaluation

Question 32

women leaders are more autocratic and male leaders are democratic

Accepted Answer

false

Question 33

the maturity stage is the longest stage in PLC (product life cycle) for many products

Accepted Answer

true

Question 34

psychological, personal, social, and cultural influences are the 4 main influences on consumers

Accepted Answer

true

Question 35

what is transformational leadership

Accepted Answer

ability to recognize a need for change and make that change

Question 36

training usually refers to teaching operational or technical employees how to do the job

Accepted Answer

true

Question 37

what is recruiting

Accepted Answer

process of attracting qualified employees

Question 38

what does employee focused leader behavior focus on?

Accepted Answer

employee's satisfaction, motivation and well being

Question 39

choosing one alternative from among many options is called what?

Accepted Answer

decision making

Question 40

employee will preform job without direction from a leader is called a ....

Accepted Answer

leadership substitute

Question 41

what is price lining

Accepted Answer

limited number of prices for certain categories of products

Question 42

firms must consider different kinds of cost and consumer awareness when selling online

Accepted Answer

true

Question 43

what is the study of consumer behavior?

Accepted Answer

the decision process in which people buy & consume products

Question 44

behavioral segmentation does what?

Accepted Answer

uses behavioral variables to identify different markets

Question 45

task focused behavior focuses on how tasks should be performed too meet certain standards

Accepted Answer

true

Question 46

why is HRM important

Accepted Answer

they are critical for effective organizational functioning

Question 47

what does the break-even analysis tell you

Accepted Answer

number of units to sell to cover fixed & variable expenses

Question 48

goods are tangible products and services are intangible products

Accepted Answer

true

Question 49

what does geographic segmentation identify?

Accepted Answer

countries& neighborhoods that may be considered in strategy

Question 50

what is direct distribution

Accepted Answer

products flow from producer to consumer without intermediary

Question 51

pricing objective is the goal sellers hope to achieve in pricing products for sale

Accepted Answer

true

Question 52

the group of products that are closely related because they function similarly is called what

Accepted Answer

product line

Question 53

break-even is calculated by dividing total fixed cost by price subtracted by variable cost

Accepted Answer

true

Question 54

a target market is concerned with getting products from producers to consumers

Accepted Answer

true

Question 55

a product line is the group of products a firm makes available for sale

Accepted Answer

false

business 3 exam Chapters 9, 10, 11, 12, 13

Questions 55

business 3 exam Chapters 9, 10, 11, 12, 13

Questions 55