Day 1 Review - Core 2

Question 1

Which of the following OSs is open-source in which the programming code used to design the software is freely available?

Accepted Answer

Linux

Question 2

Which of the following does not constitute good customer service?

Accepted Answer

Implying blame

Question 3

Which Windows edition will allow a business that needs video-editing workstations to make full use of the hardware?

Accepted Answer

Windows Pro for Workstations

Question 4

What is the maximum amount of RAM that a 64-bit version of Windows Enterprise can address?

Accepted Answer

6 TB

Question 5

What is a fix for software, designed to eliminate known bugs or vulnerabilities and improve performance?

Accepted Answer

Patch

Question 6

Which of the following should be avoided when working with a customer?

Accepted Answer

Personal calls

Question 7

What should be avoided when talking to an end user?

Accepted Answer

Jargon & Acronyms

Question 8

In terms of system hardware, what is the main advantage of a 64-bit version of Windows?

Accepted Answer

Support for more than 4 GB RAM

Question 9

A customer is visibly upset about a printer not working. How should you approach them?

Accepted Answer

Be empathetic with the customer’s situation, use active listening

Question 10

What suggestion could be made for Windows 10 to support corporate needs for expanding 30 desktops at multiple locations?

Accepted Answer

Switch to Pro or Enterprise and create a domain configured on the server

Question 11

What is the term for PC components that have been tested for compatibility with a specific Operating System?

Accepted Answer

HCL

Question 12

What is the name of the Linux-based OS that was designed by Google?

Accepted Answer

Chrome OS

Question 13

What is the package manager for Android OS?

Accepted Answer

apk

Question 14

You are troubleshooting a problem over the phone and need to get advice from your manager. How should you handle this?

Accepted Answer

Advise the customer you will put them on hold to review with your manager

Question 15

What is the current name of the proprietary OS designed for Apple computers?

Accepted Answer

macOS

Questions 15