Sears Warranty Day 2

Members will receive the OTP via ______.

Advisors need to click this under the process tree to launch Home Hub

How long is the OTP that the member will recieve via e-mail to log in to Home Hub?

Home Hub Menu: This is just another view of the menu.

Which action cannot be perfomed using Home Hub?

Advisors can use Home Hub to schedule service for uncovered repairs that is eligible for 25% discount.

Home Hub Menu: This screen will allow you to confirm which card the member is using for their payments.

Which department can help the member edit their payment options?

________ is a portal where a member can manage their SPHW account, create service orders, file and process claims.

Home Hub Menu: This screen will show past payments, the amount and status.

Members need to enter their ______ to receive an OTP to log in.

What is the web address that the member can visit to access the Home Hub portal?

Tech Spec advisors can access the member's Home Hub profile using this tool.

Home Hub Menu: This screen will show a quick view of the total savings by having this Home Warranty.

Home Hub Menu: This is the screen where you can see the member's phone number, e-mail address and property address.

Home Hub Menu: This screen will show the appliances of the member.

Home Hub Menu: This screen will allow the member to cancel their SPHW.

Tech Spec advisors can add an appliance on the member's Home Hub?

Tech Spec advisors can cancel the SPHW since we have access to the member's Home Hub profile.

Home Hub Menu: This screen will show the history of all the claims and service orders created and their status.