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103 Business - Crave Beauty Academy Nail Technology Flashcards | StudBud
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103 Business - Crave Beauty Academy Nail Technology
103 Business - Crave Beauty Academy Nail Technology
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1
Which of the following descriptions identifies the meaning of clientele?
people who live out of the area and visit the nail spa only once in 5 years
people who make habitual use of another person's services
people who do not prebook appointments following their service
people who have never visited the nail salon/spa & are not likely to visit
2
A brief, written account of personal, educational and professional qualifications and experience is known as a:
cover letter
reference
portfolio
resume
3
All payments received from clients for services performed and retail products purchased is known as ___________________.
debt
profit
income
liabilities
4
The ideal nail salon/spa arrangement has an efficient traffic pattern, providing:
a remote reception area
the most steps for the client and nail professional to travel
no less than 80 square feet per nail professional
the fewest steps for the client and nail professional to travel
5
Workers’ Compensation Insurance covers any expense resulting from an injury to a:
customer
employee
lawyer
owner
6
Products purchased by the nail spa owner for use during services & for retailing are known as stock in quantity or:
inventory
turns
commissions
overhead
7
Before a job interview begins, you might be asked to fill out a(n):
application
resume
portfolio
reference
8
All of the following actions describe how to create an organizational plan to achieve your goals EXCEPT:
be specific
include alternate plans
avoid alternate plans
consider your budget
9
When staff members take individual initiative to stay on top of things & pay attention to detail, they are practicing:
cooperation
with-it-ness
conflict management
problem-solving
10
Which of the following actions is recommended for pricing retail products?
price all products individually
make the price difficult to find
don't put the price on the product
price all products as a group
11
Susan is told when, where and how to work on her new job. Which of the following categories does Susan’s job fall under?
booth rental
independent contractor
employee
chair rental
12
Which form of advertising involves attracting prospective clients online?
TV and radio advertising
social media advertising
word-of-mouth advertising
involvment in community affairs
13
Which buyer type wants to save money at all costs and is not as interested in quality of product as price?
logical
stubborn
ready
bargain
14
A personalized approach is also referred to as:
nail salon/spa experience
staff synergy
shared accountability
chariside manner
15
What introduces you to the nail salon, offers a brief summary of why you want to work there & the qualities you offer?
reference
cover letter
portfolio
resume
16
Renting or leasing space or workstations from a building owner would represent which of the following situations?
independent contractor
corporation
partnership
sole proprietorship
17
Alycia is open-minded & willing to take a chance on new products without hesitation. Alycia is what type of buyer?
ready
logical
bargain
stubborn
18
Benefits of a product are all about:
“when it works”
“what it does”
“why it helps”
“where it is sold”
19
Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is known as:
prebook
upsell
referral
client factor
20
Which type of insurance protects the nail salon owner from financial loss that can result from an employee’s negligence?
malpractice
unemployment
product liability
premises
21
Selling additional services to clients beyond what they originally scheduled for a visit is called:
promoting referrals
upselling
client retention
prebooking
22
Who must apply for a state sales tax permit before collecting taxes on products or services sold?
employee
customer
lawyet
owner
23
During a job interview it is very important to:
ell the interviewer what you think they want to hear
tell a lot of stories
stretch the truth if necessary
stay calm and be yourself
24
All of the following actions are ways to demonstrate your personalized approach EXCEPT:
chatting with other professionals during a service
securing your client's valuables
asking about important events in your client’s life
responding to your client’s verbal and nonverbal expressions
25
Procedures in the nail salon/spa that ensure all products are accounted for are referred to as:
scheduling
advertising
inventory control
budgeting
26
According to the nail salon/spa industry, the natural nail client visits the nail salon/spa every _______ _____________.
4-6 weeks
3 months
2 months
2-3 weeks
27
A goal is a specific target or benchmark of achievement that can be attained within a specific time frame.
False
True
28
Which of the following describes what you should do if you are asked an interview question that seems discriminatory?
remiain defiantly silent
answer the question truthfully
give a false answer
politely decline to answer
29
Pareto’s principle is called the:
50/50 rule
80/20 rule
60/40 rule
90/10 rule
30
A brief, written account of personal, educational and professional qualifications and experience is known as a resumé.
True
False
31
What creates a harmonious and predictable environment that makes the client feel safe and in control?
chairside manner
personalized approach
synergy
ambiance
32
The term given for selling products for client home care is:
retailing
scheduling
networking
warehousing
33
Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?
big things make a little difference
ollow the law
little things make a big difference
poor client service
34
Net worth is calculated by subtracting liabilities from which of the following items?
assets
student loans
loan balances
charge accounts
35
The emotional buyer bases their purchases on:
price
being a new product
personal reasons
facts
36
Which of the following concepts involves convincing new clients to return and hopefully become lifelong clients?
client profile
client retention
target market
client factor
37
Pareto’s principle is called the _________________ rule.
80/20
70/30
90/10
60/40
38
Which of the following business types is owned by the shareholders and formed under legal guidelines?
sole proprietorship
corporation
franchise
partnership
39
_______________ is the most important factor in opening a nail salon/spa.
Pay
Affordability
Location
Plumbing
40
An agreement on how things are to be done in the nail salon/spa so things happen in a uniform way is called:
consistency
accountability
prebooking
with-it-ness
41
The process that gives you access to people/resources that can provide you with opportunities/education is networking
True
False
42
Earning additional payment based on the number of services a nail professional provides is what type of compensation?
hourly plus commission
commission structure
workers' compensation
hourly structure
43
All of the costs incurred in running the nail salon/spa each day is referred to a/an:
profit
operating loss
operating expense
loss
44
All the property you own is called a list of your liabilities.
False
True
45
What ancient culture was believed to have worn nail art as early as 3500 BCE?
China
Persia
Egypt
Europe
46
Which of the following actions would represent taking the team approach?
greeting only your clients
doing only your work
tending to waiting clients before services
avoiding referring clients to others
47
Which type of buyer puts up a struggle and has a strong desire to debate with you?
logical
stubborn
bargain
ready
48
A set dollar amount per hour paid to an employee is known as:
stock structure
commission structure
hourly structure
booth rental
49
Which of the following statements represents a specific goal?
I will get an entry-level position in a reputable nail spa after graduation
I will very easily get a job.
I will get a job.
I will most likely get a job somewhere close to where I might live.
50
Measurable goals will help you get organized and:
force you to stretch
believe in what you can do
stick with the status quo
track your progress
51
The process that gives you access to people and resources that can provide you w/opportunities for career advancement:
marketing
networking
client referral
client factor
52
A compensation structure that's based on a percentage of the income the nail professional generates from services is:
wage structure
hourly plus commission structure
commission structure
hourly structure
53
The nail salon/spa exterior, décor, music and sounds, lighting and air and ventilation are all components of:
ambiance
synergy
with-it-ness
personalized approach
54
A rental agreement is known as a __________________.
contract
lease
legality
bond
55
Relevant client attributes and characteristics combined with the financial value of a client, is referred to as the:
client referral
client profile
client factor
target market
56
Which of the following terms refers to all money owed?
assets
financial status
liabilities
net worth
57
Ancient Chinese culture used gum arabic, egg whites, gelatin, & beeswax to create varnishes & lacquers for the nails.
False
True
58
A client retention strategy that involves clients reserving a future appointment before leaving the salon is known as:
referring
upselling
prebooking
word-of-mouth
59
The tax based on the profits (earnings) of a business is known as:
sales tax
operating tax
payroll tax
icome tax
60
Features of a product are its characteristics, which might include which of the following descriptions?
cost-effective
contains vitamins
very soothing
hydrates nails
61
A collection of your creative work and documents to show potential clients or employers is known as a(n):
resume
application
portfolio
reference
62
A _____ _____ gives an employer a summary of why you want to be employed there & what qualities you'd bring to the spa.
resume
job application
cover letter
portfolio
63
Which buyer wants to know all of the facts about a product & thinks carefully about buying no matter who likes/uses it?
ready
bargain
logical
stubborn
64
A sole proprietorship is a business owned by one person
False
True
65
The term given for selling products for client home care is retailing.
True
False
66
Of the items listed, which one is NOT considered a job benefit?
wages
sick day
paid vacation
paid holiday
67
Which of the following items is required to be reported as income?
operating expenses paid by the nail salon/spa
change given to a client following payment
money paid to vendors for products
tips received by an employee
68
Which of the following time periods identifies the consideration for a long-range goal?
6 months
5 years
3 months
1 year
69
To be granted future loans, it is important to pay loans on time and avoid:
insurance
default
taxes
compensation
70
A collection of your creative work and documents to show potential clients or employers is known as a _________________.
resume
portfolio
application
cover letter
71
U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:
city council
country government
U.S. and Canadian governments
state government
72
The nail professional’s name, client’s name, scheduled service, date & client’s phone # should all be included in the:
state income tax form
I-9 form
appointment book/records
federal income tax form
73
Showing up on time and ready to work is the work principle known as
efficiency
teamwork
initiative
dependability
74
Location is the most important factor in:
opening a nail salon/spa business
choosing a lawyer
choosing a new nail salon/spa
choosing a distributor
75
Successful nail salons are those whose staff members are recommending services & products by doing all of these except:
listening to clients
making negative comments
communicating professionally
offering sound advice
76
Kimberly noticed that all available appointments were completely scheduled for Thursday. This is callled a(n):
target market
upsell
full book
prebook
77
Which of the following elements is NOT necessary for ensuring staff synergy?
lack of procedures
clear, shared vision
open and clear communication
with-it-ness
78
The type of business ownership where two or more persons share all costs of opening, operating & maintaining business.
franchise
corporation
partnership
sole proprietorship
79
When handling a client phone call in the nail salon/spa:
take complaints seriously
talk to others while on the phone
send new clients to the same nail professional
only estimate the requested service price
80
Beverages, magazines and comfortable seating in the nail salon/spa are examples of which component of ambiance?
touchables
aromatherapy
decor
comforts
81
Benefits of a product are all about "what's in it".
False
True
82
The average amount spent on services and retail by a nail salon/spa client during one visit is known as a(n):
average ticket
full book
client factor
target market
83
Passion as a work principle can be described as:
showing up on time and ready to work
showing that you love what you do
not waiting to be told what to do
getting along with co-workers
84
Before a nail salon/spa owner can hire employees, they need to apply for a:
Social Insurance Number
Social Security card
Federal Employer Identification Number
credit card
85
Which description applies to an independent nail salon/spa?
corporate office makes all the decisions about décor
owner makes all the decisions in terms of pricing and services
uses a set business plan provided by a parent company
has multiple locations that can span the world