Mod 110 Unit 2 Theory

The ___learner retains information better by hearing

When working with a visually impaired patient u should position yourself __ him & speak clearly

________ is inappropriately indicating either male or female by the type of language used

If you need to transfer a call, you should do all of the following, EXCEPT ________.

___is used when the marital status of a woman is unknown

If your dr is NOT present your office should have a _ in place for howto handle emergency calls

If it were 2 P.M. in Springfield, Missouri, what time would it be in Santa Ana, California?

Patients may need to be put on hold for all of the following EXCEPT, ___

A ___letter is useful when the same letter is sent to several people

A person in ________ will unconsciously avoid an unwanted feeling or situation

Many physicians accept or return calls from patients

__behavior is when you offer new ideas to people in such a manner they do not feel threatened

Make sure to __ every call that you have with a patient

Which is NOT a guideline for helping the hearing impaired?

Gender- ________ terms are preferred when writing business correspondence

If a caller chooses to wait on hold, you will need to check on him or her approximately every

When dealing with laboratory tests, medical assistants must never ________ test results.

VALUES are a set of standards a person uses to measure the worth or importance of something

________ communication is the language of gesture and actions, including body language

___ involves paying attention to the speaker completely & concentrating on the verbal message

A patient gives ________ by signing a copy of a medical office's notice of privacy practices

During a telephone call from a patient u should have the patient __ his name to avoid mistakes

A return address for the sender should always be placed in the ________ corner

On an envelope the ___ line in the address must include the city, state abbrev & ZIP code

It is the violation of the ___to discard patient information into a trash can

are generally written using a shortened format and used for interoffice communication

________ is a process used to determine the order in which patients should be treated

The ________ is used to verify the correct spelling and use of drugs.

With all telephone calls the first thing you will need to find out is the patient's ___

The ability to understand what the patient is feeling because you have experienced it

Sometimes cell phones are not allowed in procedure rooms due to

Test results received from another dr should be stamped ____ & routed to the appropriate dr

When editing medical reports, you cannot change the ________ of the report or alter the meaning

the signature line is typed __ lines below the complimentary close & has the name of the writer

Messages taken by an MA should include all of the following, EXCEPT

__ or checking for errors in content and typing, is critical to written business communication

Being ________ is trying to impose your point of view on others or trying to manipulate others

Even if you question whether a call is actually an emergency, you must always ________.

__ is a directive technique in which the MA requests more information to understand the patient

The telephone in a medical office should be answered by the ________.

The ___ must sign off all prescription refill requests

Every office correspondence should have a current ________.

When making reminder calls if someone other than the patient answers & asks why you are calling

HIPAA designates __ as any facts that if revealed could potentially be used 2 identify a person

You may be able to answer the patient's insurance & account questions but most will be sent to

For a small fee, a(n) ________ can be obtained at the post office.

________ is the sum of the values, attitudes, and behaviors a person exhibits

Which of the following is considered a type of emergency?

A FAX machine is a duplication of a document that is then transmitted via a FAX machine

A ___learner, learns by hands on activities