Insured's vehicle fell from a 3rd floor onto the ground.

Unknown Loss Facts / Leave notes

If customer wants to receive text messages

That number should be set as preferred

Relative of insured is reporting an accident...

Normal MOI if access to the vehicle and coverages are not discussed.

If our insured does not have any information for the claimant, what must we do?

Click "Unknown" and verify everything.

What actions will give us permission to move the vehicle if it is a Total Loss?

Remove tag, belongings, leave keys with tow yard and let vendor know

This vehicle is safe to drive

Cosmetic scratch in the headlight, missing grill

What is segmentation?

When claim goes to an Adjuster or to a Team

States where we can schedule MOI for claimants

California, Louisiana, Delaware, Massachusetts, NC, Pensilvania

studbud

Basics 5

11 termsStudBud Administration21 plays

Imported from external platform

Flashcards11 cardsFPractice quizPHost liveL

Questions 11

Answers

1
Insured's vehicle fell from a 3rd floor onto the ground.
Insured hit a fixed object.
Miscellaneous/Other
Unknown Loss Facts / Leave notes
Falling/Flying Object
2
If customer wants to receive text messages
They will not receive emails
The number should be set as Mobile
Cx will receive a confirmation text with terms and conditions
That number should be set as preferred
3
Relative of insured is reporting an accident...
Only offer rental vehicle.
It is proper to discuss coverage & schedule a settle MOI
Normal MOI if access to the vehicle and coverages are not discussed.
No MOI should be set up.
4
YCA package doesn't apply anymore in CA, but DRA may still show
False
True
5
If our insured does not have any information for the claimant, what must we do?
Transfer to Customer Service.
Add as unlisted First Name Unknown Last Name Unknown.
Click "Unknown" and verify everything.
Inform the insured we are not able to file the claim.
6
Inspect-only MOI is set when policy is...
Manual
For Unknown Loss Facts if appropriate coverage is available
For Rented Vehicles if vehicle has not been returned
All of the above
7
What actions will give us permission to move the vehicle if it is a Total Loss?
Inform the adjuster
Remove tag, belongings, leave keys with tow yard and let vendor know
Contact Copart for them to move the vehicle
Inform the lienholder it is a total loss
8
This vehicle is safe to drive
Cosmetic scratch in the headlight, missing grill
Flat tire, damage in the wheel cover, leaking fluids
Broken window, stolen muffler, little crack in the windshield
Passenger rear door and trunk don't open and close correctly
9
What is segmentation?
When the claim process is divided into sections
When claim goes to an Adjuster or to a Team
When claim is marked in error
When claim has to be reset
10
States where we can schedule MOI for claimants
California, Washington, Nevada, Hawaii, Georgia
California, Louisiana, Delaware, Massachusetts, NC, Pensilvania
California, Vermont, Alabama, Nebraska, Pennsylvania
Florida, Oregon, Texas, Arizona, Michigan, Indiana
11
Insured´s basement is flooded.
Transfer to 67
File as Misc/Other
File as Nature/Flood
Direct to TPC

Basics 5 Flashcards | StudBud