Which of the following is accurate regarding Amazon’s retaliation policy?

Does not need to occur at work in order to be considered retaliatory

Which of the following is NOT a recommended interviewing technique?

Starting with specific “yes or no” questions

What is the most significant risk that poor documentation presents to the investigator and Amazon?

Unfair dismissal on the grounds that the investigation process was inept

Which of the following statements is accurate regarding building rapport in interviews?

Asking if they are in a safe place to speak can help build rapport

Which of the following is not a purpose of an Investigation Report?

Tells the reader what disciplinary sanction the investigator recommends, Tells the reader what policy is relevant to the alleged issue

Which of the following should NOT be included in investigation report?

Investigators “gut feeling” that the respondent is lying

Which of the following is an example of “gross misconduct” within the Standard of Conduct?

Making unauthorized statements on behalf of Amazon to the press

Amazon’s Global Anti-Harassment Policy applies to all of the following conduct except:

Conduct that occurs because of personality conflicts

In the workplace investigation setting, “hearsay” evidence is best understood as:

Unverified information heard/received from another and offered as proof

Which of the following is NOT relevant for a report of harassment?

Performance history of a witness

In conducting your investigation, which of the following should be completed first as a “Pre-Planning” step?

Review allegations and policies

Which of the following is a best practice for writing in investigations?

Use headings and transition sentences to make it easier to read

Which of the following is essential when conducting interviews?

Departing from your prepared questions to ask follow-up questions

Which of the following is NOT a recommended interviewing technique?

Interrupting the interviewee to make sure you move the interview along

Why do we investigate?

To improve employee experience and minimize risk

At Amazon, when does a formal grievance investigation start?

After an informal conversation has occurred and not resolved an issue

Which element is NOT required for a retaliation claim?

The employee must be employed at least three months

Which of the following is an example of an improper, argumentative, leading question?

That was the wrong thing to do as a supervisor, don’t you think?

What are the steps in the investigation process?

Intake, planning, interviews, evidence gathering, conclusions, closure

Which of the following claims would most likely require a grievance investigation?

An employee complaining of sexual harassment by a co-worker

What is the best example of indirect evidence?

Denny's journal noting some of the “bullying behaviors” from his manager

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SWF1 WIXE Quiz

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Questions 24

Answers

1
Which of the following is accurate regarding Amazon’s retaliation policy?
An employee is testifying in a legal proceeding about discrimination claims
Requires negative action taken by the employee who made a formal complaint
Employees are only protected for 3 months following their participation
Does not need to occur at work in order to be considered retaliatory
2
Which of the following is NOT a recommended interviewing technique?
Asking who, what, where, when, why, and how
The Funnel Method
Tell, Explain, Describe
Starting with specific “yes or no” questions
3
What is the most significant risk that poor documentation presents to the investigator and Amazon?
Unfair dismissal on the grounds that the investigation process was inept
Poor reputation in future career paths for the investigator
Poor audit outcome for the case
Unhappy witnesses who believe their time was wasted
4
Which of the following statements is accurate regarding building rapport in interviews?
Rapport cannot be established in a phone interview
Speaking quickly can convey a sense of urgency and sincerity
Asking if they are in a safe place to speak can help build rapport
Confidentiality should not be discussed at the beginning of the interview
5
Which of the following is not a purpose of an Investigation Report?
Tells the reader what disciplinary sanction the investigator recommends
Tells the reader what information the investigator relied upon
Tells the reader what policy is relevant to the alleged issue
Tells the reader the investigator’s methodology
6
Which of the following should NOT be included in investigation report?
Names of all witnesses interviewed
Investigators “gut feeling” that the respondent is lying
The policy relevant to respondent’s conduct
A conclusion that there is or is not a case to answer for the respondent
7
Which of the following is an example of “gross misconduct” within the Standard of Conduct?
Leaving work-area during working hours without permission
Failure to adhere to break time policies
Making unauthorized statements on behalf of Amazon to the press
Excessive absenteeism
8
Amazon’s Global Anti-Harassment Policy applies to all of the following conduct except:
Conduct that occurs because of personality conflicts
Conduct that negatively impacts the work environment
Conduct that reasonably interferes with the performance of job duties
Conduct by temporary employees
9
Is Amazon committed to a thorough investigation of concerns?
False
True
10
In the workplace investigation setting, “hearsay” evidence is best understood as:
Unreliable information that is presented by a witness as reliable
Unverified information heard/received from another and offered as proof
Rumors or innuendo misunderstood as truth
Information pertaining to habits and past practices of the parties
11
Which of the following is a key skill that impacts all aspects of the investigation?
Reducing bias
Analyzing Evidence
Updating the electronic case file
Report writing
12
Which of the following is NOT relevant for a report of harassment?
Chime or email messages between the respondent and claimant
Comments made by the respondent outside of the workplace
Repeated microaggressions by the respondent
Performance history of a witness
13
In conducting your investigation, which of the following should be completed first as a “Pre-Planning” step?
Conduct witness interviews
Identify evidence to gather
Write the report analysis
Review allegations and policies
14
Which of the following is a best practice for writing in investigations?
Use legal terms
Use present tense
Paste full interview notes into the analysis for clarity
Use headings and transition sentences to make it easier to read
15
Which of the following is essential when conducting interviews?
Disclosing details about the investigation to non-witness employees
Waiting until after the interviews to review the relevant policies
Departing from your prepared questions to ask follow-up questions
Closing the investigation after a witness declines to be interviewed
16
Which of the following is NOT a recommended interviewing technique?
Asking for demonstrative examples of the conduct alleged
Pausing between an interviewee's answer and the next question
Asking follow up questions of the interviewee after they answer in full
Interrupting the interviewee to make sure you move the interview along
17
Why do we investigate?
All of the above
To get to know associates
To improve employee experience and minimize risk
To assist managers in spying
18
At Amazon, when does a formal grievance investigation start?
When the investigator opens the case in Exact
When the investigator interviews the claimant
When the investigator requests a written complaint from the claimant
After an informal conversation has occurred and not resolved an issue
19
Which element is NOT required for a retaliation claim?
The employee was subject to an adverse action
The employee participated in a workplace investigation
None of the above
The employee must be employed at least three months
20
Which of the following is an example of an improper, argumentative, leading question?
Did you consider the pros and cons of the choice you made as a supervisor?
Please talk to me about the choice you made as a supervisor
That was the wrong thing to do as a supervisor, don’t you think?
In hindsight, would you have done anything differently as a supervisor?
21
What are the steps in the investigation process?
Intake, evidence gathering, analyze, closure of the investigation
Intake, interviews, analyze, closure of the investigation
Intake, spying, interrogating, analyze, closure of the investigation
Intake, planning, interviews, evidence gathering, conclusions, closure
22
What is best practice when you are planning and preparing for your interview?
Know your case
Make sure your tech works
All of the above
Prepare your questions
23
Which of the following claims would most likely require a grievance investigation?
An employee complaining of sexual harassment by a co-worker
An employee found to be removing items from a box
A safety violation observed by a manager
A disagreement between two employees about the correct process and resolved
24
What is the best example of indirect evidence?
Denny's journal noting some of the “bullying behaviors” from his manager
A coworker saw the supervisor throw a stack of papers at Denny’s feet
A coworker was cc'd on a “really mean” email sent to Denny from his manager
One of Denny’s coworkers heard the supervisor shout at Denny

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