IBM1013 Final Exam Review

A company that decides to decentralize its sales procedures is managing what change category?

Attitudes to risk:  4Cs; Comfort, Cautious, Concerned, Critical

Employers have the legal right to monitor employees' email, telephone conversations, and computer usage at work.

Mariah's job is to compare each department's monthly budget to its actual expenditures. What type of function is that?

Let's try this again. The course code for this class is ........

Which of the following characteristics do groups and teams always have in common?

Effective team leaders are increasingly taking the role of coach and facilitator.

It is easier for managers to communicate and establish new values in a large corporation than a small organization.

According to Maslow's theory, when does a need stop motivating?

Such factors as status, recognition, attention, self-respect, autonomy, & achievement is which of Maslow's needs?

Sales data from the same date exactly one year ago are an example of ________.

________ teams use technology to link physically dispersed members to achieve a common goal.

The ________ stage is complete when members begin to think of themselves as part of a team.

Risk appetite is the immediate or short-term willingness of an organization to undertake an activity that involves risk

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew that has never before worked together.

The three key elements in the definition of motivation are ________, organizational goals, and needs.

________ is the end result of an activity.

Formal groups occur naturally in the workplace in response to the need for social contact.

Which of the following is a typical stage of group development?

________ assumes that employees have little ambition, dislike work, and want to avoid responsibility.

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

Which of the following is included under the change category entitled structure?

According to Herzberg, those factors that increase job satisfaction are ________.

According to Maslow, the drive to find food, drink, and shelter is based on which level of needs?

Which of the following is the top level in Maslow's hierarchy of needs theory?

Which of the following terms best describes the two primary views of the change process?

Formal groups ________.

A corporate plan will always need to be developed in order to execute strategy and monitor progress against objectives.

Greening of Logistics means ensuring that these activities are environmentally friendly & not wasteful.

Change can't be eliminated, so managers must learn to ________ successfully.

Self-managed team a formal group who operate without a manager & are responsible for a complete work process or segment.

Maslow's hierarchy of needs proposes that an individual begins by first satisfying their ________ needs.

Cross-functional teams, self-managed teams, and task forces are all examples of informal groups.

Green productivity is a strategy enhancing productivity & environmental performance 2 improve socio-economic development

According to Lewin, successful change can be planned and requires three stages: unfreezing, changing, and refreezing.

Which element of motivation is a measure of intensity or drive?

Risk can be desirable and can deliver benefits or rewards

Which of the following is an informal group?

Cross-functional teams are composed of people from different work areas.

Being a big picture thinker in a team is an example of a specialist role.

A metaphor for an organization a group of strangers aboard a raft travelling at night toward an uncertain destinat

________ assumes that employees enjoy work, seek out and accept responsibility, and exercise self-direction.

Most carbon omissions from logistical activities are caused by freight transport.

Some organizational tasks are better done individually than in a team or group.

In the storming stage of group development intragroup conflict often occurs.

Compromising is both the most assertive and cooperative approach to conflict resolution.

Creativity is the ability to make unusual and meaningful associations between ideas.

Groups tend to go through five stages as they develop.

Risk is always negative

All organizations are ‘risk adverse’.

Changes in employee attitudes, expectations, perceptions, or behaviours all fall under which change category?

Job-related dissatisfaction, tension, anxiety, irritability, boredom, & procrastination are physical symptoms of stress.

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

The Triple Bottom Line consists of Profits, The Planet and People

Members of a virtual team never actually communicate with one another.

There are only two types of risk assessment top-down and bottom-up.

Risk attitude is the organizations approach to assess, pursue, retain, or avoid risks.

Many of today's managers face constant change, bordering on chaos.

Risk likelihood categories are : unlikely, possible, likely, almost certain

Government laws and regulations are considered external forces for change.

Standards that managers use as specific performance indicators in the control process are developed in the ___ function.

Change agents can be either managers or nonmanagers.

Other freight transport environmental costs stem from noise, vibrations, and accidents

Stress isn't always bad for an individual.

Eco-Efficiency- means producing more goods and services with less energy and fewer natural resources.

Control is the process of monitoring activities to ensure that they are being accomplished as planned.

An unsatisfied need creates ________.

Social loafing is the tendency of individuals to expend less effort when working collectively than working individually.

Willingness to exert high levels of effort to reach organizational goals, to satisfy individual need, is called _

In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes.

The motivation process moves from unsatisfied need to tension to ________.

Zero Waste- means limited waste is sent to the landfill

(‘ERM’) is a strategic business discipline that supports the achievement of an organization’s objectives

Which of the following is part of the change category of technology?

If you receive a grade of 78.2%, you final grade is ......

Time deadlines tend to increase innovation.

The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

Idea champions tend to be risk takers.

People who desire money score higher on self-esteem, need for achievement, and Type A personality measures.

Organic organizations tend to inhibit innovation.

Organizational change makes planning more efficient and simple to execute.

An effective control system ensures that activities are completed in ways that ________.

A strong sense of group identity and camaraderie develops in the ________ stage of group development.

Job sharing is the practice of having two or more people split a full-time job.

The International Financial Reporting Standards represent an example of which external force for change?

The purpose of the Risk Register is to facilitate ownership and management of each risk.

The direction of an individual's motivation can be channelled to benefit ________.

Risk assessment involves the recognition of risks and the rating of them to determine the significant risks.

Virtual teams use technology to link physically dispersed members in order to achieve a common goal.

Josh, spent the morning reading the company's most recent annual report. This document serves as a source of feedbac

Selection is important in the success of a team.

The third and final step in the control process is ________.

Tina is seeking acceptance & friendship at her workplace. According to Maslow, Tina is trying to fulfill her ____ needs.

Reverse logistics is the return, the recovery, and the recycling of products

Risk impact categories are: small, moderate, severe, catastrophic

Increasing the driving forces to direct behaviour away from the status quo is a means of doing which of the following ?

The purpose of risk assessment is not to identify the significant risks that could impact the selected feature

Falling interest rates is an example of which external force for change?