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BCOM 2050 - Chapter 10 Flashcards | StudBud
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BCOM 2050 - Chapter 10
BCOM 2050 - Chapter 10
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Writing Persuasive Messages
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Answers
1
________ are the most common form of content marketing in the mobile arena.
Downloadable coupons
Websites
Mobile-optimized videos
Search-engine results
2
The AIDA approach for persuasive messages is ideal when used with
face to face communications
either the direct or the indirect approach
the direct approach
the indirect approach
3
An effective ending for a persuasive message would be:
Do you like to save some money?
Enclosed is a free coupon for $10 free gas by June 15 at any
Be sure to tell all your friends about this exciting offer.
Now that I have your attention, here is what to do.
4
The direct approach to persuasion
is a sign of low self-esteem and limited credibility.
is great for connecting with a skeptical audience
is never used in the workplace
is effective for a receptive audience
5
According to your textbook, ________ are the most attractive features of a product.
points of access
selling points
desirable benefits
specialties
6
Which of the following is an example of psychographic information?
age
lifestyle
income
occupation
7
When writing persuasive messages, one way to avoid faulty logic is to
avoid praising your opponent
avoid hasty generalizations
avoid deduction
avoid induction
8
Using simple language increases your credibility with skeptical audiences.
True
False
9
In general, the best persuasive messages ________ the audience's motivations.
dismiss
downplay
openly address
avoid mentioning
10
If unsure which medium to convey your persuasive message to a diverse audience, you should
use two or more media in combination
choose the one that is most economical
select the one that is easiest to use (such as email).
choose one at random and see how well it works
11
When writing a persuasive letter for claims or adjustments, you should
repeatedly say how disappointed you are in the company
assume the other person has no interest in helping you
mention additional complaints as possible about the company
use a confident and positive tone
12
The AIDA model can be used with both direct and indirect approaches for persuasive messages.
False
True
13
Regarding persuasive messages in social media, the AIDA approach is limited because it
uses a multidirectional, conversational approach
focuses on one-time events
lacks persuasive elements
cultivates long-term relationships
14
Promotional messages developed for mobile devices need to
have significant levels of detail
have a strong call to action
be fast and straightforward
immediately generate desire
15
Circular reasoning is a logical fallacy that involves
trying to support a claim by restating it in different words
compares two objects that don't share similarities
reduces a wide range to a simple "either/or" scenario
using irrelevant evidence to support your argument
16
AIDA stands for
assume, insist, describe, act
assess, inform, decide, anticipate
appeal, indirect, direct, action
attention, interest, desire, action
17
An analogy lets you reason from one specific piece
of evidence to another specific piece of evidence
data to validate a larger assumption or genralization
of evidence to a general conclusion
of evidence to a specific conclusion
18
behaviorally targeted ads that follow an online shopper when they move to other websites
remarketing
stealth advertising
ad-bots
cyber spotting
19
In marketing & sales, what is the primary difference between selling points and benefits?
Selling points are positive whereas benefits are not.
Selling points focus on the product rather than the user.
Benefits focus on key features of a product.
Selling points focus on the user rather than the product.
20
Information about personality, attitudes, lifestyle, and psychological characteristics
Sociographic
Demographic
Psychographic
Polygraphic
21
The benefits of a product can be
psychographic in nature
demographic in nature
practical but not emotional
both practical and emotional
22
Personality, lifestyle, and attitudes are assessed through
demographic surveys
psychographic studies
income records
examinations of census data
23
Most persuasive messages combine
many major points all at once
logical and emotional factors
truth and falsehood
demographics and psychographics
24
Addressing alternative positions in a persuasive message
is effective only with controversial subjects
weakens your argument, unless you use an aggressive tone
requires that you use the direct approach
enhances your credibility and can strengthen your argument
25
Using the AIDA approach to persuasion, which of the following is the best message opening?
I know you've heard this all before, but ...
Are you spending way too much on prescription drugs?
How are you today?
This is an important message.
26
Emotional appeals
are effective in persuasive messages intended for children
help audiences respond positively to your persuasive message
often backfire, used only when addressing internal audiences
have no place in persuasive business messages.
27
The purpose of the interest section of a persuasive message is to
increase audience's desire to take the recommended action
get the reader to act immediately
prompt audience to discover how a solution may benefit them
capture attention
28
Successful marketing and sales messages begin with
listening to the customer, the customer is always right
a persuasive call to action
an explanation of how benefits can be delivered
an understanding of audience needs
29
The key to a successful action phase in the AIDA model is
reproaching the audience for not taking action sooner
getting readers to change their minds
creating a win-lose situation, with you as the winner
making the action you propose simple and easy
30
When you're writing a persuasive message, you can encourage a positive response by
addressing psychographic needs
using neutral and strong language
understanding and respecting cultural differences
explaining what will happen if they don't respond positively
31
The process of ________ works from a generalization to a specific conclusion.
intuitive reasoning
inductive reasoning
conventional reasoning
deductive reasoning
32
marketers use ________ to track online behavior and serve up ads based on user interests
crowdsourcing
cyberstalking
social convergence
behavioral targeting
33
According to the FTC, marketing and sales messages must
not be offensive or insulting
include opt-in choices
offer alternative if the advertised product is not available
be free of implied claims
34
Most persuasive business messages involve requests for action.
False
True
35
________ information includes age, gender, occupation, income, and education.
Sociographic
Demographic
Polygraphic
Psychographic
36
Using polite language in persuasive messages
enhances the effectiveness of your arguments
is less effective than an aggressive "hard sell."
shows a lack of confidence, and should be avoided.
is effective only with external audiences.
37
In persuasive messages, limiting your scope
reduces the likelihood that your audience will be convinced
can reduce the effectiveness of your argument
critical for a audience to understand & accept your position
is less important than in other types of messages
38
Which of the following is not an effective technique for gaining attention in sales messages?
appealing to people's emotions
offering a unique solution to a common problem
offering an exciting product benefit
encouraging people to place an order
39
As a human need that affects motivation, self-actualization involves the need to
) reach one's full potential as a human being
control situations or exert authority over others
cultivate lifelong involvement
feel a sense of accomplishment
40
All of the following except ________ will help boost a company's
social media
marketing effort.
identifying and supporting your champions
facilitating community building
providing information that people want
using a "we talk, you listen" approach
41
You do not need permission to use a person's name or photograph in a marketing or sales message
True
False
42
When you're completing a persuasive message,
ask an experienced colleague to review your draft
judge your argument objectively
all of these items
proofread your message meticulously
43
One way to overcome audience resistance to your message is to
speak negatively about the competition
emphasize the positive
address possible concerns that your audience has
use the hard-sell approach
44
Most persuasive messages take the direct approach.
False
True
45
Differences in organizational culture
don't affect persuasive messages.
can profoundly affect the success of a persuasive message.
need not be considered if there is a homogeneous population
are so complex that no one can truly understand them
46
Using the AIDA approach with social media
requires a stronger attention-getting technique
requires a different, more interactive approach
requires a more rigid approach
requires the same steps as the AIDA with conventional media
47
In marketing and sales messages, the best way to handle potential objections is to
explain why the objections aren't really important
avoid mentioning them
identify them up front and try to address as many as you can
imply the objections stems from ignorance
48
Business professionals know ________ is an attempt to change attitudes, beliefs, or actions
persuasion
deception
perception
sales
49
The desire phase of a conventional marketing/sales message should
expand an explanation how product/service will benefit them
include a persuasive call to action
cut through "the clutter" to get your audience's attention
include a startling fact or statistic
50
One of the best ways to gain credibility is to support it with objective evidence.
False
True