When powering up a Smart Lock for the first time, which of the following things must you do?

Initiate the lock "handing" procedure

What are the steps to secure the link between PLC devices?

Start with PLC at the router. Press button till LED blinks. Repeat process.

When educating the customer on custom rules, which of the following rules can work for any system?

Arm or disarm the system every day at a certain time.

In TechGenie, what can be done from the Task List tab?

Deploy equipment from your inventory

To connect an Outdoor Camera Pro to the panel network, you can use a hardwired connection with a POE-PLC or __________.

Wireless connection using a Wi-Fi bridge.

What should you always be sure to do when mating a Z-Wave device?

Only press the mate button 1 to 3 times.

Are we allowed to install a Doorbell Camera on a commercial account?

Yes. You must install the 24-hour surveillance sticker visibly.

Can the panel duress code be changed?

Yes, you can show the customer how, but you CANNOT change it for them.

When programming an SKEY1, you must:

Always enable the emergency key.

What is the first step of optimizing network reliability on a new install?

Identify potential panel and device locations with the customer

Which step should you always take to ensure that the Z-Wave network is optimized to function effectively?

Select “Rediscover Network” from the Z-Wave Toolbox.

When installing a new Vivint thermostat, what is the very first step you must take?

Test the existing HVAC system / Thermostat.

How would you program a GB2 when it is mounted on a master bedroom ceiling?

Loop 1, Zone Type 03 - Perimeter

How would you program a CO3 if mounted on a hallway wall?

Loop 1, Zone Type 14 – 24-hour carbon monoxide

When installing a DW21, where is the approved location for the sensor?

Between 6” (15 cm) and 2’ (61 cm) from the floor.

What is the first step in the Doorbell Camera installation process?

Test the customer's existing doorbell

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FO | Fall Pro Meetings Quiz

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Questions 94

Answers

1
When powering up a Smart Lock for the first time, which of the following things must you do?
Initiate the lock "handing" procedure
Keep the door closed.
Make sure the panel is "listening"
Press and hold the Z-Wave mate button.
2
True or False: Transfer POs must be received in person and accounted for in TechGenie prior to using the equipment.
False
True
3
What are the steps to secure the link between PLC devices?
Power up all PLC devices & add them in the Smart Home Devices menu.
Start with PLC at the router. Press button till LED blinks. Repeat process.
Once powered up, they will securely link automatically.
Follow the prompts in the customer's router configuration menu.
4
Select all that apply: Which steps are included when installing the Doorbell Camera?
Test the voltage with a multimeter.
All of the above.
Test the customer's existing doorbell.
Disconnect the chime/bell wires at the chime box.
5
When educating the customer on custom rules, which of the following rules can work for any system?
Arm the system when the door is locked at the keypad.
Record a clip on all cameras when an alarm is triggered.
Arm or disarm the system every day at a certain time.
Turn off the lamp module when the system is armed.
6
Which method can be used to add the Ping Camera to the Smart Hub?
WPS
NFC
Ethernet
Z-Wave
7
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, how would you program the stages of HEAT?
1
2 + AUX
2
1 + AUX
8
What is the maximum number of Z-Wave repeaters we can install at no additional cost to the customer?
3
2
1
4
9
In TechGenie, what can be done from the Task List tab?
Deploy equipment from your inventory
Process upgrades
Unregister panel
Unregister panel
10
When programming a DW11, if the sensor is installed parallel with a magnet, which loop number should you use?
2
1
3
11
How many Philips Hue bridges can be added to the Smart Hub?
4
2
1
10
12
What is the maximum mounting height allowed for outdoor cameras?
18 ft
11 ft
9 ft
7.5 ft
13
What is the maximum number of cameras a Smart Hub can support?
8
12
4
6
14
To connect an Outdoor Camera Pro to the panel network, you can use a hardwired connection with a POE-PLC or __________.
Add it to the panel as a Z-Wave device
Wireless connection using a Wi-Fi bridge.
Built-in wireless connection, similar to the Ping and Doorbell Camera
15
What should you always be sure to do when mating a Z-Wave device?
Power down the customer's router.
Only press the mate button 1 to 3 times.
Keep bluetooth devices away from the panel.
16
What is the power requirement for Vivint thermostats?
120V AC
24V DC
12V DC
24V AC
17
Are we allowed to install a Doorbell Camera on a commercial account?
Yes. You must install the 24-hour surveillance sticker visibly.
Yes
Yes. Only with approval from Field Tech Support upon account review.
No
18
True or False: Vivint thermostats are compatible with Conventional HVAC, Heat Pumps, and Electric Baseboard Heaters.
False
True
19
How often should you complete an inventory reconciliation?
Daily
Quarterly
Monthly
Weekly
20
True or False: When installing the TAKE-345, you may have exposed wires on the terminal zones under 1/4”.
False
True
21
What is the input voltage range of the Doorbell camera?
8-24 V
16.5-24 V
12-18 V
12-24 V
22
Select all that apply: Which of the following steps are included when installing a Nest thermostat?
None of these answers
Connect it to the panel using Z-Wave
Connect to Panel via POE-PLC
Enter Nest Pro ID (D38-C3A)
23
What is the maximum range of coverage for a GB2?
25 feet
15 feet
20 feet
10 feet
24
True or False: When performing a full system test, you can bypass any open doors or windows.
True
False
25
Education Essentials topics include: Adding a custom rule, adding a second user, and ______________.
Arming/Disarming the system.
Replacing the batteries.
Testing the system.
Demonstrating the panic buttons.
26
Can the panel duress code be changed?
Yes, but the customer needs to call Customer Solutions to do it.
Yes, you can show the customer how, but you CANNOT change it for them.
No
Yes, you can change it for them if they choose the code.
27
What kind of wire is required to power the Smart Hub?
22 / 4
CAT6
CAT5
18 / 2
28
When programming an SKEY1, you must:
Never enable the emergency key, to reduce false alarms.
Ask the customer if they want the emergency key enabled or not.
Always enable the emergency key.
29
What is the first step of optimizing network reliability on a new install?
Install and set up the Vivint router
Install the panel and cameras according to customer preference
Call Field Support to test the panel network module
Identify potential panel and device locations with the customer
30
True or False: You may use your drill to install the Smart Lock, as long as it is on a low speed.
False
True
31
When programming sensors into the Smart Hub, which option do you select for Dialer Delay?
Enabled
Disabled
Enabled for security sensors. Disabled for life safety.
Disabled, unless your state requires it to be enabled (e.g. Texas).
32
True/False: Unless it’s a double hung window, the DW11 sensor should be installed on the non moving part of the window.
True
False
33
What is the correct height at which to install the PIR2?
At least 7 ft (2 m) and no more than 13 ft (4 m)
At 7 ft (2 m)
At 7.5 ft (2.1 m)
34
Which step should you always take to ensure that the Z-Wave network is optimized to function effectively?
Power down surrounding electronic devices
Reboot the panel.
Reset the Z-Wave controller.
Select “Rediscover Network” from the Z-Wave Toolbox.
35
Select the 4th wire in the CAT5 T-568B order.
Orange
White/Blue
White/Brown
Blue
36
When installing a new Vivint thermostat, what is the very first step you must take?
Test the existing HVAC system / Thermostat.
Program the HVAC settings on the thermostat
Label the HVAC wiring using the provided labels
Shut off the power at the circuit breaker panel.
37
Which signal strength measurement is strongest?
-100 dBm
-80 dBm
-60 dBm
-40 dBm
38
When programming a DW11 that has been installed on a window, which zone/sensor type should you use?
03 - Perimeter
02 – Exit/Entry 2
10 – Interior with delay
01 – Exit/Entry 1
39
How would you program a GB2 when it is mounted on a master bedroom ceiling?
Loop 3, Zone Type 01 – Exit/Entry 1
Loop 3, Zone Type 03 - Perimeter
Loop 1, Zone Type 03 - Perimeter
Loop 1, Zone Type 01 – Exit/Entry 1
40
How would you program a CO3 if mounted on a hallway wall?
Loop 1, Zone Type 8 – 24-hour auxiliary
Loop 1, Zone Type 14 – 24-hour carbon monoxide
Loop 3, Zone Type 4 – Interior follower
Loop 1, Zone Type 4 – Interior follower
41
How many stages of HEAT and COOL can the Element (V2) thermostat handle?
3 HEAT, 2 COOL
1 HEAT, 1 COOL
2 HEAT, 2 COOL
3 HEAT, 3 COOL
42
When installing a DW21, where is the approved location for the sensor?
Anywhere in the door.
Between 6” (15 cm) and 2’ (61 cm) from the floor.
Top of the door.
Below 6” (15 cm) from the floor.
43
What is the first step in the Doorbell Camera installation process?
Test the customer's existing doorbell
Measure the width of the door
Test the customer's internet connection
Ask the customer how often their doorbell is used
44
Where in TechGenie can you view the work orders assigned to you?
Profile
Schedule
Communications
Reports
45
Which of the following are you NOT allowed to take over?
Life safety sensors
Home automation devices
Wireless security sensors
Hardwired security sensors
46
True or False: The FireFighter may be installed next to a stand-alone battery-powered smoke detector.
True
False
47
Based on the thermostat wiring scenario: Y W O C Rh G, how would you program the stages of HEAT?
2
2 + AUX
1
1 + AUX
48
True or False: You are NOT permitted to mount a CO3 in an unfinished basement.
False
True
49
What is the Doorbell camera’s FOV (field of view)?
360°
45°
90°
180°
50
When working in an attic, you are required to wear _________.
Bump cap
All of the above
Safety glasses/goggles
Dust mask
51
In TechGenie, what can be done from the Panel Management tab?
Program wireless zones
Deploy equipment from your inventory
Unregister panel
Process upgrades
52
True/False: When reconciling, you only need to count the parts you've used in the past week.
True
False
53
You are NOT permitted to mount a GB2 in which of the following areas?
Between two windows that are 10 ft from each other.
Unfinished basements
Second floor windows
Internal hallways without windows.
54
What does PSA stand for?
Purchase and Service Agreement
Purchase and Signing Agreement
Private Service Agreement
55
How often will the PIR2 trigger motion detection?
It will actively trigger every time motion is detected.
Every 3 minutes when motion is detected.
Every 5 minutes when motion is detected.
Every 10 minutes when motion is detected.
56
Based on the thermostat wiring scenario: Y W O C Rh G, what is the HVAC type?
Conventional
Boiler
Heat Pump
Solar
57
When programming a DW21, which loop number is used?
1
2
3
58
The FireFighter must be installed with the microphone facing the smoke detector and at a distance of no more than _____.
2 inches
8 inches
4 inches
6 inches
59
True or False: TechGenie allows you to order new uniforms, view pay stubs, and create new customer accounts.
False
True
60
Which zone/sensor type and loop are correct when programming the PANIC2?
Loop 1, Type 08 24-hour auxiliary alarm
Loop 1, Type 07 24-hour audible alarm
Loop 2, Type 11 24-hour medical alarm
Loop 3, Type 23 No response
61
How do PLC devices work?
Like Z-Wave repeaters, they repeat the signal from the router to the panel
They connect to the panel & encrypt the cameras' wireless connection.
Uses CAT5 & electrical outlets to deliver connectivity at both ends.
PLCs are independent wireless modules that boost WiFi signals.
62
What can be found in the Transaction Report?
Employee pay stubs.
A record of completed work orders for an SHP.
A customer’s history of financial transactions with Vivint.
All inventory movement for an SHP.
63
When installing multiple cameras, which should you install first?
Outdoor Camera Pro
Doorbell Camera Pro
Wi-Fi Repeater
Indoor Camera Pro/Ping
64
What is the output voltage of the transformer used to power the Smart Hub?
12V DC
14V DC
16.5V AC
9V AC
65
True or False: When on site, it is required to have your ID Badge visible at all times.
False
True
66
True or False: It is unnecessary to measure WiFi signal strength when placing the WiFi bridge.
True
False
67
When should the customer sign the NOC (Notice of Cancellation)?
When they sign the PSA.
When they sign the SES.
After the install is complete.
Only if they are going to cancel.
68
Which step should be taken in order to avoid causing home damage?
Avoid drilling into shared walls with bathrooms and kitchens.
Be extra cautious around any paneling or glass.
All of the above.
Before drilling check what is behind, below, and above each wall.
69
Which is the proper mounting location for a C03?
Within 3 feet of gas-fueled appliance
Wall mounted, light switch height to 6 inches from ceiling
Wall mounted, not higher than 3 feet from the floor
Unfinished basement
70
What is “Fast Recovery”?
The thermostat uses 24 V power from the C-Wire instead of battery power.
When both stages of the HVAC system run to reach the target temperature.
Both stages run until it reaches the differential, then 2nd stage shuts off
If the heat runs for too long, the thermostat automatically turns to cool.
71
What is the “swing” on a thermostat?
The temperature calibration sequence.
When the HVAC's 2nd Stage shuts off.
The number of degrees before the HVAC system turn on to maintain target.
The number of stages an HVAC system has
72
At which frequency do Z-Wave devices communicate?
908.42 MHz
704 MHz
345 MHz
2.4 GHz
73
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, what is the HVAC type?
Boiler
Solar
Conventional
Heat Pump
74
When programming the emergency key for an SKEY1, which zone/sensor types should not be used?
Silent alarm (06)
All of the above
Auxiliary alarm (08)
Audible alarm (07)
75
Which of these devices can function as a Z-Wave repeater and extend the range of the network?
Smart Lock
Element Thermostat with a C-Wire
Doorbell Camera
AirBridge
76
In which menu of TechGenie can you update your address?
Inventory
Feedback
Profile
Reports
77
True or False: The Smart Hub is compatible with other Doorbell Cameras such as the Ring or Nest.
True
False
78
Which mobile app can be used to measure the signal strength of WiFi networks?
Concur
CamScanner
Airport Utility
QR Scanner
79
T/F: When installing the TAKE-345, you must check the transformer powers the power supply BEFORE connecting the battery.
True
False
80
Which of the following devices could potentially cause Z-Wave interference?
Baby Monitors
All of the above
Walkie-Talkies
Cordless Telephone
81
Which of the following do you need to do when terminated a CAT5 wire?
Crimp the wires using the 8-pin crimp tool.
Observe the T-568B standard (W/O, O, W/G, B, W/B, G W/Br, Br).
All of these answers are correct.
Push the wire all the way under the pins & check the wires touch the end.
82
True or False: Using personal protective equipment (PPE) is encouraged, but not required.
True
False
83
When installing a DW21, what size bit should you use to drill the hole for the sensor?
1”
3/4”
1/2”
3/8”
84
What is the average battery life for the SMKT3?
7 years
1 year
5 years
3 years
85
When choosing a mounting location for an outdoor camera, you should consider the height and the location of power.
True
False
86
True or False: When returning bad/faulty equipment, discard the original packaging before shipping.
False
True
87
True or False: When powered up and connected to the panel, the Outdoor Camera Pro LED will remain solid green.
True
False
88
Which of these is an approved troubleshooting method for Vivint thermostats?
Remove the access panel to the furnace to see if it is running properly.
Under FTS direction, twist certain wires together to test the HVAC system
Run a new wire from the HVAC system to the thermostat.
Special order a new HVAC transformer and install if necessary.
89
When using a PoE/PLC device, how do you add the camera to the panel?
Installer Toolbox > Cameras > Add Camera > Ethernet > Camera/MAC Address
No adding needed. The panel finds it automatically.
Follow the same instructions as adding a secondary panel.
Installer Toolbox > Wi-Fi Repeater > press button on PLC/POE for 5 seconds.
90
When programming a PIR2, which loop number must you use?
4
2
1
10
91
When should the customer sign the PSA?
As soon as the install is complete.
Right after you greet the customer.
As soon as the walkthrough is complete.
After they complete the Post Install Survey.
92
Where can you retrieve the panel registration code?
The Signals tab in TechGenie.
The financing application.
Email your manager.
The panel comes pre-registered.
93
True or False: All PLC devices have PoE (power over ethernet) functionality.
True
False
94
True or False: The panic feature of the SKEY1 is triggered by holding down the asterisk (star) key.
True
False

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