How do I know if we have DRP Select shops available in our market?

They will be the first MOI option when creating an assignment

How long is the QuickFoto Claim link available for a customer to access and submit photos QFC?

Link will not expire, QFC assignment will auto cancel after day 30.

When the insured seeks reimbursement for towing.

The tow bill with coversheet must be faxed to 866-447-4293.

If insured has both body and glass damage.

Use NextGen to determine applicable loss type and detailed loss type.

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E600

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Questions 10

Answers

1
Direct deposit is the second fastest, convenient payment method.
True
False
2
How do I know if we have DRP Select shops available in our market?
Based on multiple requests from our premium insured class.
They will be the first MOI option when creating an assignment
Depending on the type of quality concern.
Once the shop receives the GHRN link they are included.
3
When an insured opens his/her car door into a moving vehicle, the loss type should always be:
Parked Vehicle - Insured Hit Parked Vehicle
Unknown Loss Facts
Miscellaneous
Contact with Other Vehicle/Property/Participant
4
Insured reported that their stereo system was stolen out of their vehicle.
Total theft not recovered.
Attempted Theft.
Vandalism
Partial theft
5
What does the acronym MCO represents?
Method Claim Office
Motor-vehicle Claim Office
Movement Control Office
Market Claim Office
6
If CIU is investigating the claim, contact should still be attempted and MOI set as Inspect Only.
False
True
7
How long is the QuickFoto Claim link available for a customer to access and submit photos QFC?
Link will not expire, assignment will auto cancel after 14 days.
Link will expire after 30 days and QFC will require manual cancellation.
The link expires after 14 days and has to be resent.
Link will not expire, QFC assignment will auto cancel after day 30.
8
When the insured seeks reimbursement for towing.
Make sure bill is legitmate and issue payment
None of the above.
The tow bill with coversheet must be faxed to 866-447-4293.
Establish a tow Only claim in NextGen and issue payment based on receipt.
9
If insured has both body and glass damage.
Provide customer with Safelite email address for further assitance.
Transfer the customer to Safelite to have the glass repaired.
Establish a new claim for the body damages.
Use NextGen to determine applicable loss type and detailed loss type.
10
What is the maximum amount of QFC photos that are allowed?
10
9
15
12

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