Week 2 + Day 11 Quiz + Immediate Dial High Priority- Current Step/Call Flow

If a customer would like the no action for 3 hours what category would we use?

What is the current step?

What is your current step?

How do you send updates on ASAP dispatches?

Who can request to cancel dispatch on a NYC commercial fire alarm?

If you receive a cancel signal that aborts your alarm mid dispatch you should?

Which call flow will you use?

Who can request to cancel dispatch on a commercial fire alarm?

What's the current step?

How long do you wait for the Nowforce "Mission Sucsessfully Created" message when dispatching Nowforce guards?

What signal classes make up the Fire system group?

How long do you wait for the accept/reject message for ASAP

When would you dispatch police on a Frontpoint burglary alarm with a cancel signal?

After providing dispatch with the address, they are not going because the customer is testing. How do you proceed?

On a NYC Fire alarm, which box and terminal would you provide on a fire alarm from a pull station?

You receive a fire alarm and a burglary alarm. Where can you go to see the burglary alarm action plan?

Do you need a password to cancel the fire department on this residential fire alarm?

What is the proper way to answer a CCD?

What is your current step?

On a NYC Fire alarm, which box and terminal would you provide on a fire alarm from a smoke detector?

When notifying after a dispatch the customer wants to cancel. The PW they provided was invalid. How should you respond?

After dispatching on a burglary alarm, you receive an additional burglary alarm. You should restart your action plan.

Based on the below fire alarm action plan, what call flow would you use when calling the premises?

When canceling, after confirming the account address, the dispatcher states "Got it I'm 25". How should you respond?

How do you attempt to cancel a Nowforce dispatch?

Who can request to cancel dispatch on a residential fire alarm?

Which call flow will you use?

The dispatcher states they are still going to dispatch but the permit is expired. Which call disposition will we use?

What's your call flow?

How long can a customer typicaly place their account on No Action?

If an alarm or signal scrolls to you followed by "EXTERNAL NO ACTION" there is no need to continue with your action plan

What's your call flow?

This is a conditional action plan

What's your current step?

What are the 4 ways Electronic Verification will display in Triangulm?

If you receive a DFC stating a "JOHN S. CALLED IN AND WAS NOTIFIED" you should continue down the call list to notify.

How should the Specialist proceed if there was a recent dispatch and they received a CCI?

You received multiple burglary alarms pre-dispatch, you do not need to restart their action plan.

Who can request to cancel dispatch on a residential burglary alarm?

How do you restart you action plan?

On a NYC Fire alarm, which box and terminal would you provide for a fire alarm from the sprinkler?

On NYC fire accounts, where is box/terminal information located?

What is the minimum password authority level needed to enter a no action?

How do you send updates on a Nowforce dispatch?

What's your current step?

What's your call flow?

How do you attempt to cancel an ASAP dispatch?

Cancel signals will Always abort your alarm

Who can request to cancel dispatch on a residential carbon monoxide alarm?

How should Cancel type signals be relayed to dispatchers when requesting a dispatch?

After dispatching on a commercial fire alarm, the customer would like you to cancel dispatch. How do you respond?

Where can you see how long a customer is authorized for a No Action?

You can finalize this.

What is your current step?

What's your current step?

This is a conditional action plan

Using the screenshot. After dispatching police you receive a cancel signal. What should be your next step?

Do you need a password to cancel this residential fire alarm dispatch?

When processing low priorities, Specialists should restart their action plan each time a new activation is received.

What call flow are you using?

What type of accounts use "NoPCNeeded" as a valid password for entering No Actions?