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Mover HU 2 Day Review Flashcards | StudBud
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Mover HU 2 Day Review
Mover HU 2 Day Review
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Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
What are good examples of right sizing questions? (Choose all that apply)
What are some of your favorite shows?
Who watches TV in your household?
What are your must have channels?
Do you like Pizza?
2
The 625 receiver has 5 tuners.
False
True
3
What is NOT a characteristic of good customer service?
Asking clarifying questions
Emapathy
Ordering pizza
Being helpful
4
What companies allow customers to remove their locals from there channel package?
Cox
Dish
Xfinity
Direct TV
5
What tab do you schedule your tech visits from?
Plans tab
Activity tab
History tab
Customer info tab
6
When do you set up a tech visit for technical issues with receivers? (Choose all that apply)
If the customer has previously spoken to tech about it
Never
Persistent issue
Only on Tuesdays
7
What does the 7 mean in the receiver 722?
Number of tuners
Hopper series
Number of TVs
DVR capability
8
Takedowns can negatively affect the perceived value of Dish services.
False
True
9
Green account numbers in promo indicate a post pay customer.
True
False
10
On what tab do you see the billing ledger?
Bill
Helpful links
Memos
Customer info
11
You will receive 2 different call types in Mover/HU
False
True
12
You are allowed to proactively tell the customer of the information in the red box on the customer info tab.
True
False
13
After 3 attempts to verify the account with the IVR call is routed to the agent for verification.
True
False
14
What is NOT an approved way to verify our customers?
Last 4 digits of account holders social security number
Security question
Customer address
Security code
15
Where do you go to find the customer view of the bill?
Pizza Hut
Bill tab
View Bills
Helpful links
