Which of the following should not be included in a cover letter:
closing
greeting
header
salary request
2
when is the best time to rebook your guest
as you greet your guest
while they are still in your styling chair
several days after their appointment
a week before they should come in for services
3
To protect your business from fire, theft and loss of ability to do business you should have:
insurance
paid time off for your employees
extra consumption supplies
written agreements with your employees
4
which of the following is not an appropriate topic to discuss during a first job interview
advanced training opportunities
long term advancement opportunities
your first day off
job expectations
5
mila has prom and doesnt have a photo and wont verbalize what she wants.
shampoo while she picks a style
explain she needs to choose from your portfolio
Answer have another stylist take care of her hair. 4
asked open ended question about dress and how she normally
6
document stating all the responsibilities and tasks for a particular position:
job description
résumé
cover letter
written agreement
7
which of the following is an example of information that a business plan should include
location and demographics of the salon area
name of the school you attended
your birthdate
price menu
8
which is not a step in the stylist steps to sucess
prepare for your day
leave a lasting impression
perform a quality service
sign a written agreement
9
Charlene is excited because this is her first job interview. What should she bring with her?
a copy of her cover letter and résumé & with her portfolio
her tool kit to show that she is prepared to work
just a smile
pictures of her hobbies
10
Guests are not coming back & you are not making money. how could you improve your income?
advertise in your local newspaper for new Guests
there is nothing you can do, the economy is tough
cut back your hours
ask for referals
11
which of the following is considered a career tool?
flash cards
textbook
resume
course book
12
Which of the following is an example of a closed-ended question:
Did you like your last haircut?
What did you like about your last haircut?
What did your friends and family say about your new style?
What challenges did you have styling your last haircut?
13
a(n) ______________ is a written summary of your education and work experience
written agreement
resume
portfolio
business plan
14
Towards the end of the day you have 3 more Guests waiting and you are feeling anxious, cranky, light-headed and just overall not like yourself. What could you be experiencing?
Empty choice
Empty choice
15
which type of business is owned by two or more people
sole-proprietor
target market
partnership
corporation
16
salon manager wants ideas of ways to reach to Guests who have not visited the salon recently
send emails containing discounted prices if they return
send or email professional ‘miss you cards
write a blog about Guests who don’t return
put an ad in the local newspaper
17
Ryan doesn’t want to share decisions or profits. What would you suggest to him?
partnership
corporation
none of the above
sole-proprietor
18
Using written, verbal and/or visual communication designed to attract potential Guests is:
marketing
up-selling
social media
prioritizing
19
Morgan is ready to take his written licensing exam. What advice would you give him?
all of the above
read the Candidate Information Booklet to help him prepare
review his class notes & coursebook to help him prepare
review important vocabulary to help him prepare
20
A report or plan of action that describes the current or projected future of a business is:
a sole-proprietor
a business plan
a corporation
a partnership
21
friend says they are thinking of using social media to promote. What advice would you give them
address any unhappy posts from Guests quickly
keep the information and photos fresh and current
create separate personal and social media accounts
all of the above
22
When planning and constructing the best physical layout of a salon, the primary focus should be
color scheme
salon carpeting
salon furniture
organized work flow patterns / space
23
Following a daily routine to maintain your body’s cleanliness is known as:
branding
personal hygiene
networking
sanitizing
24
When the salon manager calls you& they ask that you bring examples of work. What do you bring
3 to 4 friends whose hair you have done
your portfolio
clippings from magazines that you can duplicate
sketches of styles you can create
25
Your résumé should include which of the following:
previous employment
all of the above
educational history
your name and contact information
26
an important part of making a great first impression
your station set up
your professional image
your personal hygiene
all of the above
27
Supplies used in the daily business operation are
commission supplies
retail supplies
consumption supplies
consumer supplies
28
what type of questions would you ask in an interview
what long-term advancement opportunities are available to me
what is the commission on retail sales?
when and how often are performance reviews given?
how much money does your salon manager make?
29
Which of these terms refers to staff or employees
personnel
Guests
creditors
target-market
30
Professional products that are sold to your Guests:
disposable supplies
retail supplies
consumption supplies
excess supplies
31
using verbal and/or non-verbal signs that show you are interested in what a person is saying:
verbal communication
non-verbal communication
active listening
passive listening
32
Yvette visits the salon 9 times a year with ticket price of $70. How much money will you lose
$70
$90
$630
$1,000
33
Which of the following are legal question(s) that can be asked during an interview
Are you married?
Are you at least 18 years of age?
What is your nationality?
How old are you?
34
The money you need to begin your business is known as:
interest
petty cash
capital
profit
35
You know how important it is that you look your best but how do you explain this to them?
your image is who you are behind the chair
laugh them off, they’ll never get it
just tease them right back about not looking as good as you
you don’t explain it;
36
you are feeling anxious, cranky, light-headed. What could you be experiencing?
relief from a long day
the physical and psychological effects of stress and hunger
heat exhaustion
love
37
What areas of the industry can JoAnn explore?
working in a funeral home
product invention
research and development
all of the above
38
you still have calls cancelling an appointment. What is the best way to utilize this time?
take the open time for a break
use it to take care of your own hair needs
utilize your cancellation list to fill the spot with a Guest
leave it open and run errands
39
The accounting practice of maintaining and organizing all business records:
insurance
salon operation
capital
record keeping
40
Using your own words to summarize what you heard your Guest saying is:
body language
non-verbal communication
paraphrasing
closed-ended question or networking
41
examples of marketing techniques include all of the following except
business cards
going to work on time
promotional signage
awareness flyers
42
Ryan is looking into funding a new salon. What would you recommend he researches?
the Guest flow / base
the salon’s location
the competition
all of the above
43
the practice of recommending and selling additional services to your guest is known as
upselling/ ticket upgrading
retailing
business plan
networking
44
which of these is not a standard method of compensation
salary minus tips
commission
salary plus commissi
salary
45
the principles that guide your professional behavior
hygiene
marketing
ethics
networking
46
your boss says you will not get a pay increase because you dont take enough clients
listen respectfully
argue you need the pay increase because you bought a new car
say nothing but complain to all your Guests
quit on the spot
47
When putting together a budget what thing(s) should you consider:
