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Certification Prep
Certification Prep
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This is to help prepare you for your CAA Exam.
Flashcards
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Questions
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Answers
1
If a company name includes the word "Incorporated," which punctuation rule applies?
Use no punctuation between the name of the company and "Incorporated."
Put "Incorporated" in parentheses.
Set off "Incorporated" from the name of a company by a colon.
Set off "Incorporated" from the name of the company by a comma.
2
If you want your resume to focus on your job history, you will want to create _______.
A chronological resume.
An experience resume.
A historical resume.
A skills resume.
3
How is a certified copy created?
By getting written permission from the author to make copies.
By being personally written by an attorney.
By making a copy from the records in the recorder.
By notarizing it.
4
Your audience will remember more if . . .
They can snack on something while they listen.
They enjoy themselves.
You repeat everything several times.
You have them repeat what you say.
5
Freezing occurs when the computer . . .
Displays error messages.
Becomes completely inactive.
Gets too cold.
Will not start.
6
Which number might be the best option for a technical support line?
A toll-free 800 line.
An international line connected directly to the overseas support tech.
The regular office line with a menu option for technical support.
A 900 number with a per-minute fee.
7
In order to get started using a word processor, you must first create a _______.
Fresh blank document.
Username and password.
Macro.
Task schedule.
8
The Small Business Development Center can help with all of the following, except . . .
Solving technical problems.
Preparing a business plan.
Seeking capital.
Running background checks on employees.
9
Visual aids can improve the retention of the spoken word up to _______ percent.
35.
10.
70.
50.
10
A return address is always included on the envelope, but you can omit the . . .
State if it is a large city like Chicago, New York, or Los Angeles.
Writer.
Zip code.
Company name.
11
Which sentence has correct punctuation?
"You can't go to the party," Mom insisted "until you clean your room!".
"Where is the butter," he asked?
She referred to herself as "brilliant," whatever that means.
That Journey cover band does an awesome version of "Don't Stop Believing".
12
Which type of binding system is most commonly used in many offices?
Perfect binding.
Spiral binding.
Tape binding.
Plastic comb binding.
13
If your presentation is longer than _______, plan to give your audience a break.
Two hours.
Forty-five minutes.
Fifteen minutes.
Thirty minutes.
14
Architectural and design offices may want to get a large format printer called a _______.
Platter.
Mega-laser printer.
Imprinter.
Plotter.
15
Which is probably the most commonly-committed computer crime?
Theft of computer time.
Thieves breaking into business offices and stealing laptops.
Breaking into computers to steal or sabotage data.
Making illegal copies of software to give to a friend or family member.
16
If some invited participants are unable to attend your Web conference, you will want to . . .
Email them the presentation.
Do not worry about it. You invited them and that is as much as you can do.
Record the presentation.
Hold a second conference later.
17
Property owned by a business and used in its operation is known as _______.
Proprietorships.
Assets.
Liabilities.
Capital.
18
Revisions show up in a different color font when using the _______ feature in MS Word.
Proofreading.
Review.
Revisions.
Track Changes.
19
What is your best option if you need to ship a package across town within a few hours?
USPS.
DHL Ground.
Drive it there yourself.
A courier service.
20
Which of the following is a true statement?
A final silent e is dropped before a suffix that begins with a vowel.
A final silent e is retained before a suffix that begins with a vowel.
A final silent e is pronounced before a suffix that begins with a vowel.
A final silent e is dropped before a suffix that begins with a consonant.
21
In PowerPoint, the _______ View is best for working with text only.
Outline.
Slide sorter.
Slide.
Notes.
22
Which type of business proposal would be ineligible for an SBA guaranteed loan?
A company worth $10 million that specializes in building apartments.
A Greek Orthodox elementary school with 256 students.
A dairy worth about one million dollars.
A factory with 88 employees that makes performance auto parts.
23
The person who initiates an action is called the _______ of the sentence.
Agent.
Agency.
Actor.
Initiator.
24
Which of the following forms is correct?
I make $50,000 dollars per year.
I remember when a soda cost only $.25 cents.
We paid $250,000 for our house.
You can buy gift cards in amounts of $10, 25, and 50.
25
How you pronounce your words can support or undercut the _______ of what you are saying.
Relevance.
Definition.
Substance.
Importance.
26
How you pronounce your words can support or undercut the _______ of what you are saying.
Relevance.
Importance.
Definition.
Substance.
27
Choose the correct postal abbreviations for New Mexico, the District of Columbia, and Texas.
NM, DC, and TX.
New Mex., Dist. of Col., and Tex.
Nm., Dc., and Tx.
N.M., D. of C. and T.X.
28
A _______ is used to separate hours and minutes in expressions of time.
Comma.
Semicolon.
Hyphen.
Colon.
29
Which of the following sentence avoids sexist language?
That medical show uses real nurses as actresses.
The boss asked his girl to get him a cup of coffee.
The first-year students have completed orientation.
It seems like there are more male stewardesses than female ones these days
30
Companies with as many as _______ employees are considered to be small businesses.
500.
100.
1,500.
50.
31
A/an _______ can be used in place of a salutation.
Subject line.
Dateline.
Enclosure notation.
Reference line.
32
As with other numbers, amounts of money are always written out when ...
There is a fraction involved.
Written in a technical document.
Beginning a sentence.
The amount is less than one thousand.
33
E-mail that allows a user to format an e-mail using fonts, bullet lists, and so forth is _______.
GUI-formatted.
PDF-formatted.
Word-formatted.
HTML-formatted.
34
How should you address a letter to a person if you do not know his or her gender?
Just use Mr.
Use the addressee
Use Mr./Ms.
Just do your best and guess.
35
What does the SBA's Microloan Program do?
It helps entrepreneurs in rural areas form small, home-based enterprises.
It helps moderately-sized businesses expand in the suburbs.
It offers loans of less than $1,000 to small businesses.
It's a partnership with MS that provides technology loans for businesses.
36
In many applications, pressing the _______ key will show you help for the procedure.
F10.
Start.
F1.
Menu.
37
If a state charges an income tax, a corporation . . .
Must pay state taxes for its employees.
Can avoid paying state taxes if it incorporates in another state.
Must also pay estimated state taxes.
Does not need to pay state taxes.
38
Plans for future operations based on the effect of past operations are called _______.
Accounts.
Budgets.
Statements.
Assets.
39
About 90 percent of businesses use which kind of filing system?
Numeric
Geographical
Decimal
Alphabetical
40
On legal documents, the page number is at the _______, but at the _______ on manuscripts.
Bottom center, top right.
Top center, bottom left.
Top left, bottom center.
Bottom right, top center.
41
There are five main types of adverbs. Which one of the following is not one of them?
Adverbs of manner.
Adverbs of frequency.
Adverbs of time.
Adverbs of movement.
42
When writing numbers in legal documents, you will . . .
Write in words and repeat them immediately in numerals inside parentheses.
Write in numerals and repeat them immediately in words inside parentheses.
Write in words if the number is less than 20 and in numerals if 20 or over.
Write only in words, never numerals, except for dates and dollar amounts.
43
For what type of professional is the abbreviation Esq. most commonly used?
Paralegals.
Attorneys.
Personal escorts.
Police officers.
44
In order to know how much salary to ask for during a job interview, what should you do?
Find out how much employers in your area are willing to pay for your skills
Find out what the average salary in your community is.
Ask your friends how much they make.
Add up all your monthly bills and allow for taxes and other withholdings.
45
If your employer travels frequently, you should use the OAG, which stands for . . .
Overseas Arrangement Guide.
Office Appointment Guide.
Omnibus of Airport Guidelines.
Official Airline Guide.
46
Combine present and past participles with complements and modifiers to make a _______.
Prepositional phrase.
Gerund clause.
Participial phrase.
Participle clause.
47
A follow-up file used to check on delayed replies is also called a _______.
Check-up file.
Reminder file.
Poke file.
Tickler file.
48
Which of the following forms of possession is incorrect?
Moses's journey.
Bess's bagels.
The Joneses' front yard.
Mr. Cass's clarinet.
49
What is the only thing you can do if your computer gives you a “Fatal Exception Error”?
Inform your boss that you will need a new computer.
Reinstall your operating system.
Call the Help Desk or technical support.
Restart your computer.
50
What should you do if you think you are becoming a difficult person?
Realize you are not being attacked personally.
Try not to act quickly.
Look for someone to help you work on the situation.
All of the above.
51
An internet service provider can help you connect to a network using _______.
A dial-up telephone connection.
DSL.
A satellite or cable modem.
All of the above.
52
If you have written notes during the interview . . .
Write down any observations you made during the interview.
Check that they make sense to you.
Rewrite anything that may be difficult to read later.
All of the above.
53
If a person asks a long and rambling question, what should you do?
Look at your watch in an obvious way.
Make a talking gesture with your hand.
Paraphrase part of the question and give it a short answer.
Rest your head on your hands.
54
Which one of the following international measurements is a linear measurement?
1,000 cubic millimeters = 1 cu centimeter.
10 hectograms = 1 kilogram.
10 decimeters = 1 meter = 1,000 millimeters.
100 square meters = 1 are.
55
Which format is the best choice for publishing illustrations and screen shots online?
GIF.
TIFF.
JPEG.
BMP.
56
If illustrations are used in the report, you should include a _______.
Picture index.
Table of illustrations.
List of figures.
List of graphics.
57
The interest of the owner or proprietor in the assets of the business is called . . .
Capital.
All of the above.
Proprietorship.
Net worth.
58
When follow-ups are sent outside the company, including a _______ will often speed a reply.
Stamped return envelope.
Toll-free number to call.
Notice threatening legal action.
Gift.
59
No matter what keyboard you use, basic _______ skills are a must.
Mouse.
Data entry.
Word-processing.
Typing.
60
Depreciation occurs when . . .
Fixed assets are gradually worn out through use.
Fixed assets are accidentally lost or stolen.
Fixed assets are sold for a profit.
Fixed assets are destroyed in a fire, flood, or other disaster.
61
If coworkers have access to office supplies, consider . . .
Locking the supply cabinet.
Telling them to ask you first.
Labeling the shelves.
Keeping a stash of your own.
62
Both Move and Copy involve the transfer of information from one place to another, but . . .
The material is maintained in its original place in Copy, but not in Move.
The material is saved in a separate file in Copy, but not in Move.
The material is maintained in its original place in Move, but not in Copy.
The material is always changed in Move, but always kept the same in Copy.
63
Units of Circular Measure are in what units?
Minutes, hours, and degrees.
Firsts, seconds, and degrees.
Seconds, minutes, and hours.
Seconds, minutes, and degrees.
64
If you work part-time and do not have "employee" status, you may be considered . . .
An independent contractor
A partner
Temporary
A sole proprietor
65
Along with your resume, you should include a _______.
Photocopy of your driver's license and Social Security card.
Cover or application letter.
Recent photo.
Top ten list of reasons the employer should hire you.
66
Regardless of the purpose of your presentation, always try to . . .
Make it last as long as the time you are allowed.
Impress the audience with lots of complicated animation and media effects.
Keep your audience interested by keeping them guessing.
Keep it simple and focused.
67
Your main goal in making travel arrangements is to get your boss to his or her destination . . .
As happy as possible.
As smoothly as possible.
As quickly as possible.
As cheaply as possible.
68
How can you set your browser if you want to disable cookies?
By upgrading your anti-virus software.
By making changes in your browser's Preferences or Options Menu.
By setting your browser to the downgraded mode.
By downloading software from a shareware site.
69
After you have put a caller on hold while finishing up a previous call, you should . . .
Give the caller an explanation as to why the previous call was so important
Take your time picking up because the caller is probably already annoyed.
Thank the caller for holding.
Transfer the call to voice mail.
70
A straight angle = 180 degrees is an example of _______.
Volume measure.
Linear measure.
Area measure.
Circular measure.
71
_______ involves the tone, pitch, and rhythm of your voice.
Posture.
Delivery.
Gestures.
Paralinguistics.
72
Which type of business might be required to obtain a business license?
All of the above.
Corporations.
Sole proprietors.
Partnerships.
73
What is an “itinerary”?
A self-employed travel agent.
A set of driving direction for hotels, restaurants, and popular attractions
A written travel agenda.
A passport that only works for trips to Canada, Mexico, and the Caribbean.
74
What do many computer programmers, doctors, and attorneys have in common?
They are easy to work with.
They are very good listeners.
They tend to be know-it-alls.
They respect the work that administrative assistants do.
75
If you are going to do a mass mailing, you may want to use Word’s _______ feature.
Mail Merge.
Automatic Address Insert.
Envelopes and Labels.
Letter Magician.
76
What is a flyleaf?
The page that includes copyright information.
A blank page inserted after the cover.
A loose page inserted into a bound document.
The part of a fold-out page that folds out.
77
In legal terms, what does without prejudice mean?
There isn't evidence of prejudice against race, religion, etc.
All persons involved in the matter swore an oath to be completely objective
A jury is made of a group of people reactive of the makeup of the community
Without effect on any rights that existed previously.
78
The best passwords have which of the following characteristics?
Include your name, telephone number, birthdate, or social security number.
Are extremely difficult to remember and have to be written down.
Combine letters and numbers and are at least six characters long.
Consists of any ordinary word found in the dictionary with no numbers.
79
The degree of clarity of characters on a video display or printer is called _______.
Crispness.
Resolution.
Dimension.
DPI.
80
Which of the following is a legitimate use for petty cash?
To make change for customers.
To buy lunch for the office.
To give a tax-free cash prize to the employee of the month.
To pay the undocumented worker who cleans the office at night.
81
The Slide Master controls the _______ for each slide in your presentation.
Format.
Timing
Charts.
Animation.
82
If a mark of punctuation does not clarify the text, it should be _______.
Changed
Omitted
Moved
Reviewed
83
Which is the best rule for modifiers?
Place modifiers after the word they modify.
Always place modifiers before the subject.
Place modifiers immediately before the word they modify.
Avoid using modifiers whenever possible.
84
_______ asks you specific questions about a meeting and creates an agenda document.
EasyAgendasOnline.com
The Meeting Magician in Word.
The office secretary.
The Agenda Wizard in Outlook.
85
Interjections are words or phrases used to communicate _______.
Protests.
Orders.
Excitement.
All of the above.
86
The best passwords have which of the following characteristics?
Are extremely dicult to remember and have to be written down.
Consists of any ordinary word found in the dictionary with no numbers.
Combine letters and numbers and are at least six characters long.
Include your name, telephone number, birthdate, or social security number.
87
An office memo is a popular and cost-effective way to communicate with . . .
Clients
Media Outlets
Office staff
Vendors
88
Often, _______ review the career needs of employees and hiring needs of the organization.
The marketing department staff.
Supervisors.
The human resources department.
Payroll clerks.
89
If a business requires reference initials, usually only the _______ initials are necessary.
Typist
Writer
Sender
Buisness
90
Displaying a color that ranges from a lighter shade to a darker shade is called _______.
Shading.
Darkening.
Fading.
Shady.
91
A/An _______ ending in "y" preceded by a vowel takes only an "s" for the plural.
Verb.
Noun.
Adverb.
Adjective.
92
The most useful tab in Windows Help is...
Search
Index
Find
Contents
93
Where are the computer’s operating system and programs stored?
On the hard disk drive.
In the CD/DVD drive.
On a flash drive.
In the microprocessor.
94
What has replaced written memos, drop-by visits, and phone calls in many offices?
Instant messaging.
Social networking.
E-mail.
Text messaging.
95
If your hard drive fails, you will lose all your data; therefore, you should ...
Replace your hard drive every six months.
Back up your data by making copies of your files on another storage device
Print out all important and keep them in a cabinet. Make copies if needed.
Never store important data on your hard drive.
96
Many mail processing machines are either OCR or BCS. What do these acronyms mean?
Optional compatibility rating and basic corporate synchronization.
Ordinary correspondence rating and benecial correspondence selector.
Optimized computer readiness and binary-coded structure.
Optical character reader and bar-code sorter.
97
In printing and desktop publishing, style, size, and type of text is known as _______.
Kerning.
Typography.
Fonts.
Formatting.
98
A website is an organized group of _______.
Online documents.
Graphics, music, text, and videos posted to the Internet.
Web pages.
Internet subjects.
99
What does # mean as a proofreading symbol?
A space is needed.
Use numerals instead of writing out a number.
Insert a table.
Insert a telephone number.
