What does CRM stand for?

Customer Relationship Managment (Systems)

Which of these file names is most appropriate for a workplace letter?

BBQInvitation_JSMITH_CF_2025.04.01.pdf

Why is it important to name files clearly in a workplace?

To easily identify and retrieve documents

What is one benefit of having a style guide?

More consistency and harmony in brand elements

What is a brand style guide?

A document that ensures consistency in brand elements

What is the main purpose of saving a document as a PDF in the workplace?

To maintain formatting and prevent editing

What is the 20-20-20 rule mentioned in the video?

Look at something 20 feet away for 20 seconds every 20 minutes

Why do you need to turn off your computer properly?

Save energy, ensure data is saved, keeps computer secure

Which of the following is a poor file management practice?

Saving all files on your desktop without folders

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BSBTEC201- Use Business Software Applications

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Questions 14

Answers

1
What does CRM stand for?
Customer Rapport Management
Company Relations Manager
Customer Relationship Managment (Systems)
Company Rapport Manager
2
Which software is used to send calendar invites and schedule meetings
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
3
You need to create a large, visually appealing poster to advertise a community event. Which software would be best?
Microsoft Excel
Microsoft Teams
Microsoft PowerPoint
Microsoft Publisher
4
Which of these file names is most appropriate for a workplace letter?
BBQ_01/04/2025.docx
BBQInvitation_JSMITH_CF_2025.04.01.pdf
letter1.docx
Document1.docx
5
Why is it important to name files clearly in a workplace?
To make them more colourful
To easily identify and retrieve documents
To make the desktop look full
To confuse your supervisor
6
What is one benefit of having a style guide?
Higher customer satisfaction
More consistency and harmony in brand elements
Increased financial profits
Better employee performance
7
What is a brand style guide?
A manual for employee conduct
A document that ensures consistency in brand elements
A document outlining a company’s financial goals
A guide for creating marketing strategies
8
What is the main purpose of saving a document as a PDF in the workplace?
To reduce the file size for emails only
To maintain formatting and prevent editing
So it can be edited easily by anyone
So the document looks more colourful
9
What is the 20-20-20 rule mentioned in the video?
Blink 20 times every 20 minutes
Look at something 20 feet away for 20 seconds every 20 minutes
Take a 20-minute break every 20 minutes
Stretch for 20 seconds every 20 minutes
10
What is the recommended position for your screen to avoid hunching over?
In line with your eyesight
Above your head
To the side of your desk
Below eye level
11
Which of the following is not an application that is commonly used?
Google Docs
Microsoft Word
Laptop
Adobe PDF
12
Which software feature allows you to send the same personalised letter to multiple recipients at once?
Print Preview
Mail Merge
Formulas
Data Validation
13
Why do you need to turn off your computer properly?
Creates more energy for use the next day
So that it can catch up on sleep
Save energy, ensure data is saved, keeps computer secure
To encourage data corruption
14
Which of the following is a poor file management practice?
Using folders to organise documents
Saving files with clear names
Backing up important documents
Saving all files on your desktop without folders

BSBTEC201- Use Business Software Applications Flashcards | StudBud