Taylor is an office manager. He should do all the following prior to emailing a spreadsheet to a co-worker EXCEPT

Choose unusual font sizes and colors.

Emma will participate in a video conference call. Prior to the call, she should do all of the following EXCEPT

Find a chair with wheels so she can move around during the call.

Josh needs to place a non-urgent order with an office supply company. What should he do nobody answers the phone?

Josh should leave a voicemail with his contact info and reason for calling.

Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?

If the meeting specifically requires him to access information online.

Mr. Ling is responsible for updating the company’s social media sites. Mr. Ling should do all of the following EXCEPT

Use a highly controversial event or idea to get the viewer’s attention.

Which is NOT true about workplace email communication?

Emails are informal & do not require complete sentences or proper grammar.

When should text messages be used in the workplace?

To share urgent information, a quick response, ask a simple question.

José is delivering a sales presentation. During his presentation, José should do all of the following EXCEPT

Look down and read directly from his notes.

Reggie works at a sporting goods store. Which is the best way to answer the store’s telephone on a busy day?

“Thanks for calling XYZ Sports. This is Reggie. Can you please hold?”

Madison is resigning from her company. Which is the best way for Madison to communicate this information?

Speak to her supervisor in person.

Mia is participating in a conversation. Which demonstrates her good listening skills?

Nodding and making eye contact.

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

Use different words, a drawing, or demonstration to answer questions.

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Workplace Situations

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Questions 16

Answers

1
Taylor is an office manager. He should do all the following prior to emailing a spreadsheet to a co-worker EXCEPT
Proofread for errors and typos.
Check hidden rows for contain confidential or sensitive information.
Choose unusual font sizes and colors.
Ensure formulas and links work properly.
2
Ann is unhappy with her performance review/salary. She schedules a meeting with her supervisor. She should also...
Remain calm, poised, and focused.
Ask her supervisor for feedback, examples, & improvement ideas.
All of the above.
Plan to meet in a quiet location away from co-workers and customers.
3
Emma will participate in a video conference call. Prior to the call, she should do all of the following EXCEPT
Put away her mobile devices and any other potential distractions.
Practice using the equipment.
Find a chair with wheels so she can move around during the call.
Minimize background noise.
4
Carla works at an accounting office. Which of the following should she do before sending a work-related email?
Check the names and addresses of the intended recipients are correct.
All of the above.
Proofread, check for confidential information in the email & attachments
Ensure the email has a subject line, required attachments, a pleasant
5
Josh needs to place a non-urgent order with an office supply company. What should he do nobody answers the phone?
Josh should call corporate to complain.
Josh should leave a voicemail with his contact info and reason for calling.
Josh should call every 10 minutes, but not leave a voicemail message
Josh should also send a text and email.
6
Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?
If the speaker cannot see him using it.
If the meeting specifically requires him to access information online.
If the meeting is boring.
If his supervisor is not present.
7
Mr. Ling is responsible for updating the company’s social media sites. Mr. Ling should do all of the following EXCEPT
Ensure no confidential or proprietary company information is revealed.
Use a highly controversial event or idea to get the viewer’s attention.
Credit the sources of any statistics, photographs, or quotes.
Proofread for mistakes.
8
Which is NOT true about workplace email communication?
Emails should be responded to promptly and in a professional manner.
Companies often monitor their employees’ work email accounts.
Email attachments and links can contain malware and viruses.
Emails are informal & do not require complete sentences or proper grammar.
9
When should text messages be used in the workplace?
To share confidential information.
To share inappropriate jokes.
To share urgent information, a quick response, ask a simple question.
To share large amounts of information.
10
José is delivering a sales presentation. During his presentation, José should do all of the following EXCEPT
Look down and read directly from his notes.
Remember to breathe and smile.
Talk at an appropriate speed and volume.
Make eye contact with the audience.
11
Reggie works at a sporting goods store. Which is the best way to answer the store’s telephone on a busy day?
“Can you call back later?”
“Thanks for calling XYZ Sports. This is Reggie. Can you please hold?”
“XYZ Sports. What do you need?”
“Please hold.”
12
Olivia is careful how she communicates with people at work. Which is an example of positive nonverbal communication?
Asking and answering questions
Crossing her arms and sighing
Rolling her eyes and frowning
Smiling and nodding
13
Marcus is responsible for requesting price estimates for a building project. What format is best to submit estimates?
Any of the above
Face-to-face conversation
Written document
Telephone conversation
14
Madison is resigning from her company. Which is the best way for Madison to communicate this information?
Text her supervisor.
Send a group email to her supervisor, co-workers, and customers.
Leave a sticky note on her supervisor’s desk.
Speak to her supervisor in person.
15
Mia is participating in a conversation. Which demonstrates her good listening skills?
Nodding and making eye contact.
Checking her phone for text messages.
Looking around the room.
Interrupting the person to ask a question.
16
Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?
Stop answering the customer’s questions.
Use different words, a drawing, or demonstration to answer questions.
Tell the customer, “You already asked that question, sir.”
Sigh and roll her eyes at the customer

Workplace Situations Flashcards | StudBud