Business 103

The money in your bank accounts, IRAs, stocks and bonds are all considered to be your total:

Important information about the client, combined with the financial value of a client, is referred to as the:

An efficient working space for each salon professional is:

The item that offers an employer a brief summary of why you would like to be employed at the salon?

Which of the following items must be reported as employee income?

Which concept involves converting existing clients to return clients?

Which is usually the largest expense in operating a salon?

Which type of insurance protects the salon owner from financial loss due to an employee's negligence?

A highly satisfied client directing another person to see you is called a(n):

What is considered to be the number one reason why clients move on to another salon?

Term given for selling products for client home care:

Offering an additional hair coloring service to a client who originally scheduled a haircut appointment is what?

Which of the statements describes what you should do if you are asked a discriminatory question?

What percentage of the total salon expenses generally represents compensation for the salon owner and employees?

Which of the following descriptions would be considered a key to successful client relationships?

Dependability as a work principle can be described as:

During a job interview it is very important to:

Which of these descriptions is NOT a guideline to be used when creating a resume?

Networking provides all of the following benefits EXCEPT:

How often does the average loyal client visit a salon?

Compliance with all local, state and federal rules, regulations and laws is the responsibility of the:

The emotional buyer bases his or her purchases on:

Statistics indicate that satisfied clients will usually refer how many new clients?

Which defines a specific target or benchmark of achievement that can be attained within a specific timeframe?

A staff member takes individual initiative to stay on top of things and to pay attention to detail is the practice of?

The type of business ownership is which two or more persons share all costs of opening, operating, & maintaining is:

Insurance benefits might include all types EXCEPT:

In many cases, the first person to greet a client as they arrive is the:

Which of the following terms refers to all money owed?

Features of a product are its characteristics, which might include: