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Last Quiz
Last Quiz
49 terms
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StudBud Administration
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Questions
49
Answers
1
Battery installation is always guaranteed with every vehicle.
True
False
2
Gift cards can be used as a form of payment online.
True
False
3
Adding Speed Perks points to a customer’s account helps increase their tier status.
False
True
4
What is the first step to add a new pickup recipient?
Email customer service
Select item, click change recipient
Use the support form
Call the store
5
A TM must always issue a refund to the original payment method, even if the account is closed.
True
False
6
What is the correct order cutoff time for ship-to-home orders?
2 hrs
15 min.
45 hours
45 min.
7
What tab shows all vehicles a part will fit?
Vehicle Fit
Inventory
My Garage
Buyers Guide
8
What does the acronym AAP stand for?
Auto And Parts
Auto Agents of Parts
Advanced Auto Professionals
Advance Auto Parts
9
The abbreviation TM stands for Team Member.
False
True
10
What tool is free to borrow with a refundable deposit?
Brake lathe
Socket wrench
Loaner tool kit
Jack stand
11
What is required to sign up for Speed Perks?
Driver’s license
Email, phone, name, ZIP
Purchase history
Store receipt
12
What is the meaning of SDD in the document?
Speed Drive Dispatch
Standard Daily Discount
Shipping and Delivery Date
Same Day Delivery
13
What is covered under the Limited Lifetime Warranty?
Manufacturer defects
Wear and tear
Overuse
Water damage
14
How long until an order is ready for pickup after email confirmation?
30 minutes
24 hours
Instantly
1 hour
15
A customer needs proof of purchase to return an item.
True
False
16
Amazon is an approved source for price matching.
True
False
17
Which of the following would
not
be a valid reason to merge a customer service case?
Duplicate complaint
One case about a refund, another about a return
Follow-up on the same order
Same issue entered twice
18
Customers can return a used part as long as they bring the box and receipt.
False
True
19
What does the abbreviation “TM” mean
Ticket Manager
Training Manual
Team Member
Tech Mechanic
20
How many days do customers have to pick up an order?
3
7
30
8
21
An order status showing “Partially Return Invoiced” means some items were returned and refunded.
False
True
22
What is required to validate a price match?
Handwritten note
Proof of sale like link or ad
Social media post
Verbal claim
23
What system is used to track online orders and changes?
OMS
SF
POP
GM
24
A customer can earn Speed Perks points even if their account is in the negative.
True
False
25
What is the highest amount a Perks Buck can be merged?
$25
$20
$50
$10
26
If an online order is not picked up within 7 days, it is automatically refunded to the customer.
False
True
27
If a customer provides an email address, it is automatically added to Speed Perks.
True
False
28
Customers can check their gift card balance on the AAP website.
False
True
29
Which of the following is a free in-store service?
AC recharge
Battery testing
Brake installation
Tire balancing
30
You must call IT to reset your password if locked out.
False
True
31
Can you copy/paste using keyboard shortcuts in systems?
Sometimes
Yes
Only admins
NO
32
What is excluded from the price match policy?
Competitor stores
Manufacturer websites
Third-party online sellers (like Amazon)
Expired ads
33
How many Speed Perks points are required for $5 in rewards?
5000
500
5
300
34
If a customer uses a discount code, they can still stack it with another promo.
True
False
35
Who should be contacted for an in-store legal concern?
Call center
DM, HR Manager, Asset Protection
Local lawyer
Store cleaner
36
What does “SP” stand for?
Standard Procedure
Speed Perks
Service Plan
Store Points
37
Which scenario qualifies for shipping cost reimbursement?
The item arrived late
Customer returned the item without a reason
TM error resulted in the wrong item shipped
The customer changed their mind
38
Which one is a valid payment method online?
Cash
Check
Gift Card
Crypto
39
What must be done before changing a store for an order?
Call support
Select the item to change fulfillment
Cancel the order
Wait 24 hours
40
Speed Perks tiers are based on how much the customer spends yearly.
True
False
41
What happens when a customer has no receipt, no record of purchase, and returns an unopened item?
Must contact corporate
Refund to original payment
Gift card for lowest sale price in 45 days
No return allowed
42
What is the return policy timeframe?
90 days
60 days
45 days
30 days
43
What system is used for eCommerce support cases?
APEX
SF
EOD
APAL
44
If a customer wants to change their order’s store pickup location, what must you do first?
Create a new order
Ask the manager
Select the item in the order
Cancel the order
45
DOUBLE POINTS: Customer can return an item without a receipt and receive a full refund to their original payment method.
False
True
46
Notes about a customer should always be entered using the scratch pad.
True
False
47
What should a customer bring for in-store pickup?
Vehicle registration
Store manager’s number
Driver’s license and insurance
Confirmation email or order number
48
What happens when a customer’s Speed Perks points go negative?
They lose their account
They are upgraded
They can't earn new rewards
They get free shipping
49
What must a customer bring to qualify for a tax-exempt purchase?
ID and address
Verbal confirmation
Speed Perks account
Tax-exempt form
