Module 110 unit 1,2 review

When editing medical reports, you cannot change the ________ of the report or alter the meaning in any way.

The ________ learner is one who retains information better by hearing.

The ________ learner learns better by hands-on activities and movement.

Which is NOT a guideline for helping the hearing impaired?

EOB stands for...

Many physicians accept or return calls from patients ________.

It is a violation of the ________ to discard patient information into a trash can.

are generally written using a shortened format and used for interoffice communication.

During a telephone call from a patient, you should remember to have the patient _____ his or her name to avoid mistakes.

When sending a business letter using email, enter the email address in the "CC" field if the recipient ________.

For a small fee, a(n) ________ can be obtained at the post office.

A person in ________ will unconsciously avoid an unwanted feeling or situation.

________, or checking for errors in content and typing, is critical to written business communication.

________communication depends on words and sounds or tones of voice.

The ________ must sign off on all prescription refill requests.

________ are used to ask the patient for further information to more fully discuss a subject.

When answering the telephone, it is important to do all of the following EXCEPT:

The telephone in a medical office should be answered by the ________.

Anxiety patient feels when encountering medical staff

Written materials transmitted using electronic messaging system

________ are words in the English language that have similar pronunciations but very different meanings and spellings.

PC means after meals

A ________ letter is useful when the same letter is sent to several different people.

When writing to patients, medical terminology should not be used.

NPO stands for nothing by mouth

A return address for the sender should always be placed in the _____ corner in the event the letter must be returned.

HIPAA designates ________ as any facts that, if revealed, could potentially be used to identify an individual.

A ________ is an exact duplication of a document that is then transmitted to another location via a ________ machine.

messages sent real time via computer

________ is the ability to understand what the patient is feeling because you have experienced the same feelings.

The ________ is used to verify the correct spelling and use of drugs.

When using abbreviations, spell out first time they appear in a document, with abbreviation in parentheses.

F/U stands for what type of office visit

CBC stands for complete blood count

In some medical procedure rooms cell phones are NOT allowed because ________.

There are recommended methods for folding and inserting letters into envelopes so the contents can remain ________.

Written messages sent and received via a cell phone number

________ medicine focuses on the whole patient.

HIPAA stands for...

It is not important to abide by HIPAA privacy rules regarding patient information when taking a message.

________ communication involves facial expressions, gestures, body language, eye contact, and mannerisms.