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JhyalTest_Prep
JhyalTest_Prep
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Flashcards
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Questions
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Answers
1
A package that contains only books and/or CD's can be mailed as?
Periodicals
Marketing Mail
Media Mail
Library Mail
2
How many different sizes of P.O. boxes exist?
4
3
8
5
3
Return receipt for merchandise is not available for mail sent as:
Registered Mail
Priority Mail Express
Priority Mail
Periodicals
4
Which of the following services is not available with Priority Mail Express Services?
Registered Mail Services
C.O.D. Mail Services
Return Receipt Services
Waiver of Signature
5
Which of the manuals contain rule, regulation & instruction regarding domestic postal services, classes & types of mail?
IMM
Administrative Support Manual (ASM)
POM
DMM
6
What is the dollar amount of a transaction that requires the completion of Form 8105-A?
$3000 or over
$5000 or over
$1000 or over
$10,000 or over
7
Which of the following classes of mail is closed against postal inspection?
Periodicals
Package Services
International Mail
First Class Mail
8
If a customer wants cash back:
Use their credit card
The Postal Service do not provide cash back
They need to use a pin number
Hit credit on the CDU
9
The Postal Bulletin is published:
Weekly
Monthly
Bi-Weekly
Annually
10
In which of the following premier shipping products is the postal service competitive with other companies?
P.O. Boxes
Media Mail
GXG
Priority Mail Express
11
When completing a form 8105-B, you should:
Lock the lobby & keep the customer inside
Ask the customer for his/her ID
Ask the customer for their license plate number
Fill the form out when customer leaves
12
What extra service may be combined with Priority Mail Express?
Certificate of Mailing
Registered Delivery
Restricted Delivery
C.O.D.
13
Which of the following is considered anonymous mail?
PME items paid by corporate accounts & deposited in a PME collection box
Official mail going to, from or between APO or FPO zip codes
All of above
Mail bearing only stamps, over 10 oz, not accepted at retail counter
14
Merchandise sent with which of these services is insured?
Special handling
Restricted Delivery
Signature confirmation
Registered Mail
15
Which of the following items cannot be used for a Priority Mail Express article?
Priority Mail Express Corporate Account Number
Adhesive Stamps
Pre-Canceled Stamps
PVI Labels
16
Special handling service is available for which of the following classes of mail?
All of above
Package Services
First Class Mail
Priority Mail
17
"Books" qualify as what class of mail?
Media Mail
Priority Mail Express
Priority Mail
Retail Ground
18
What does the "S" stand for in A+G.I.S.T.?
Satisfy
Simplify
Slowly
Suggest
19
In order to send Sure Money (Dinero Seguro) a customer may:
Only send up to $1500 a day
Provide a picture of who they are mailing the money
Go to a manual office
Pay with cash only
20
Sure Money is also called:
Bank Money Order
Sure thing
International Money Order
Dinero Seguro
21
Keeping the retail lobby stocked & presentable helps with:
Increasing revenue
Destruction of postal property
Theft problems
Hiring employees
22
Automatic Insurance of $100 is included with:
Certified Mail
Priority Mail Express
Media Mail
Insured Mail
23
Next day delivery Express Mail by 10.00 A.M. guaranteed is called:
Post Office to Addressee
Custom Designed
Express Military Service
Hold for pick up
24
This category is limited to alcohol, knives, drugs, cigarettes & smokeless tobacco, etc.:
Restricted materials
Limited Quantity
PACT ACT
Consumer Commodity
25
The Postal Service assists other government agencies by performing which of the following actions?
Selling Migratory Birds Stamps
Accepting Passport Applications
All of above
Providing selective service applications
26
The most effective way that you can help a customer is to:
Greet
Thank
Actively listen
Talk to the customer
27
A Sales & Services Associate would likely be held accountable for the following actions:
Cash missing from another clerk's drawer
Theft from the station's mail vault
Postal Card stolen from a locked cabinet
The clerk missing money orders
28
A customer's P.O. Boxes closes for non-payment after how many days?
7 days
15 days
30 days
10 days
29
What is the most secure way of sending an item through the usps?
Express Mail
Insured Mail
Registered Mail
Certified Mail
30
The Postal Service should comply with:
Bank Secrecy Act
All federal organizations
Postal Inspectors
Money launderers
31
Regulations concerning the mailing of jewelry to South America would be found in:
IMM
POM
ASM
DMM
32
Cremated remains must be mailed:
Retail Ground
GXG
Priority Mail
Priority Mail Express
33
Mystery shoppers are part of what program?
Postmaster
POS Survey
Sales & Service Associate
Retail Customer Experience
34
Packaging products are usually free for the customers. The only exception is :
Priority
Ready Post
Express
GXG
35
A money order mush have which of the following features?
Clerks name
Station where it was purchased
Security thread
Expiration date
36
Which of the following are features of Return Receipt Service?
Evidence of Registered Mail
Evidence of Mailing
Evidence of Insurance
Evidence of Delivery
37
Which of the following is considered hazardous material?
Bleach
Medication
Broken Glass
Small size bottle of perfume
38
What directive or manual has a list of lost or stolen money orders?
Retail Digest
IMM
DMM
Postal Bulletin
39
A suspicious customer would be:
A customer who fills out Form 8105-A
Pays all fees with no problem
None of the above
Provides all required information
40
If a package is considered heavy & over 35 lbs, it would also be considered:
Over 70 lbs
Non-machinable
Oversized
Non-mailable
41
The Postal Service does not guarantee:
Hold Mail
Delivery of the customer's mail
Caller Service
Package Intercept
42
A customer may request to have their mail held for a minimum of:
30 days
1 day
3 days
10 days
43
The Postal Service works with the following shipping partners:
Amazon
DHL
Express
FEDEX
44
A customer's mail gets forwarded for:
12 months
30 days
18 months
6 months
45
If a customer wishes to send to a friend their copy of the most recent
Rolling Stone Magazine,
it may be mailed as:
Media Mail
Library Mail
Signature Confirmation
First Class/Priority Mail
46
When you examine an article for mailing, you should:
Check Addressing
All of above
Check outer wrapping
Press lightly on the container
47
A package that is large & light weighted going to zones 1 through 4 is charged:
no additional rate applies
Overpriced
Balloon price
Dimensional Weight
48
What must you lock in a vault or safe overnight:
Stamps & cash
Stamped Cards
Retail packaging products
Envelops
49
A Post Office located within local businesses and operated by the management of those locations is a:
Contract Post Office
Mobile Post Office
USPS.COM
Village Post Office
50
What form would the SSA use to verify their transactions at the end of each day?
1412
8105-B
8105-A
Form 17
51
How much insurance comes with Priority Mail?
$50
$200
$100
$150
52
A Sales & Services Associate's overage can be applied:
Only to shortages incurred by another clerk
To offset a related shortage
To offset any overage
To pay operating expenses of the office
53
A credit care can be used for which of the following?
Money Orders
Stamps
Gift Cards
C.O.D. Funds
54
What forms are required when mailing something GXG?
International forms
No form required
Customs form
Waybill/Commercial InvInvoice
55
An SSA is responsible for entering the Customs information into what system?
CBPMAN
Customs System
International System
International Log
56
What is the maximum length and grith of a Domestic Parcel?
70"
108"
130"
120"
57
Which of the following Acts have to do with Cigrates & Smokeless Tobacco?
Tobacco Act
P.A.C.T. Act
Postal Cigarette & Smokeless Tobacco Act
Cigarette Act
58
Restricted delivery is available for which types of mail?
Retail Ground
Registered Mail
Periodicals
Media Mail
59
Domestic indemnity claims for Insured Mail must be filed:
After 6 months
Within 60 days from the date the article was filed
After 1 year
Within 1 year from the date the item was mailed
60
An example of Stamp Stock would be:
Retail Floor Stock
Cash Credit
Individual Stamp Credit
Postal Stamps
61
Dimensional Weight pricing applies to Priority Mail going to zones 5 through 8 that exceed:
108" in length & grith combined
70 lbs
84" in length & grith combined
1 cubic foot in size
62
Certified Mail provides:
A Signature
Hand to hand delivery
Insurance
Preferential treatment
63
Oversized Price applies to pieces that measure over 108" length & grith but do not exceed 130" in l & g are mailed as:
Priority Mail
Retail Ground
Media Mail
Express Mail
64
When accepting a Hazmat article for dispatch, you should:
Refuse it
Place it in a separate placarded cage
Place it in with other articles for dispatch
Keep it in the office
65
What is the maximum lenght and grith of a Domestic Retail Ground parcel?
80"
108"
130"
120"
66
Which of the following would be a feature & benifit of C.O.D. services?
Insurance for loss, damage, & failure to receive payments
Can be sent by PME/PM/FC or Package Services
All of above
Customers can purchase Special Handling Services
67
Customers may be offered a refund for:
Extra Services paid for by the customer
Media Mail
P.O. Boxes
Stamps
68
This person acts as a lobby assistant:
Postmaster
LSSA(Lead Sales & Service Associate)
Supervisor
Manager
69
An example of a type of communication is:
Whispering
Talking
Non-Verbal
Writing something to a customer
70
What is the premium service for ppl/company that need more pickup time than firm holdout &or more mail than largest box
Hold Mail Service
Caller Service
General Delivery Service
P.O. Box Service
71
"One or two day guaranteed delivery" is what class of mail?
Priority Mail Express
First Class
Retail Ground
Priority Mail
72
An accountability that involves multiple SSA's is called:
Segmented Inventory Accountability
Multiple Inventory
SSA Accountability
Individual Accountability
73
Insurance up to $200 provides:
A signature at delivery
Proof of delivery
Automatic insurance up to $100
Indemnity protection against loss or damage up to $200
74
The shape of a postcard must be:
Triangular
Rectangular
Round
Square
75
An 8105-A form requires what information?
Social Security Number
Work location
Place of Birth
Parents information
76
What is the maximum amount of cash a customer can receive when using a debit card?
$10
$20
$100
$50
77
Customers may not send whihc of the following items internationally by Priority Mail Express?
Clothes
A laptop
Sneakers
Gold/Silver
78
What step of the A+G.I.S.T. has Hazmat question?
Inquire
Thanks
Greet
Suggest
79
If a customer wants to move to one place for 6 months & somewhere else for another 6 months, they should fill out what?
Temporary forward
Hold mail
Premium forwarding service
Change of address
80
What is the holding period for Certified Mail?
30 days
10 days
7 days
15 days
81
The handbook where financial procedures are located is :
DMM
POM
ASM
Handbook F-1
82
Postal service provided for special events, holidays, etc., by taking out Post Office to our customers is:
Mobile Post Office
Community Post Office
Virtual Post Office
Village Post Ofice
83
A non machinable parcel is:
More than 17 inches high
Regular sized packages
Rectangular in size
Weighs less than 25 lbs
84
What is Form 3849?
We Redeliver for you
Transaction verification
Stamps by mail
P.O. Box Rent due
85
A code that has 3 digits and is assigned to a particular transaction is?
GLA
1412
Account Number
AIC
86
Return Receipts service is available for all the following services except:
Retail Ground
Priority Mail Express
First Class
Business Reply Mail
87
If a customer wants to mail a lithium battery overseas it must:
Cannot be mailed internationally
Be inside a mailable item inside the package
Can have multiple batteries inside of one package
Have only one battery in the package
88
What item cannot be mailed C.O.D.?
Clothing
Books
Collection Agency Fees
Merchandise
89
How many days does the Post Office allow a transient customer to use general delivery service?
30 days
12 months
7 days
25 days
90
An example of an irregular parcel is:
A flat
Square cardboard box
Letter size mail piece
A mailing tube
91
Sales & Service Associate responsibilites do not include:
Reinforcing customer's packages with tape over retail counters
Staying informed by reading the Postal Bulletins
Restocking the retail lobby with forms & packaging supplies
Communication with customers
92
To determine if an article is mailable for Domestic Mail, you should add the measurements for:
Length & 1/2 Grith
length
Lenght & Grith
Grith
93
Certificate of Mailing provides the sender with:
Insurance
Record of delivery
Signature
Proof that mail has been presented to the USPS for mailing
94
What is the maximum weight of a Domestic and International Parcel?
70 lbs
40 lbs
100 lbs
90 lbs
95
The maximum weight for first class packages going internationally is:
25 lbs
5 lbs
4 lbs
10 lbs
96
What is an example of an acceptable payment method?
Debit Card
Credit Card
EBT
All of above
97
Which two states are exceptions to the PACT ACT?
Vermont & New Hampshire
Hawaii & Alaska
Georgia & Nevada
California & Kentucky
98
What is the maximum weight of first class mail?
20 oz
18 oz
13 oz
16 oz
99
APO stands for:
Army Post Office
All Purpose Office
American Postal Order
Always Put On
100
A flat size mail piece needs to pass what test?
Weight
Flexibility
Bend
Dimension
