Assurance a product will meet agreed requirements

What is the purpose of a business strategy?

Define the perspective, position, plans and patterns

What role does service pipeline play in the service portfolio?

It shows the services under consideration or development

What are three typical contents of a business case?

Methods, Assumptions and Recommendations

Financial management is responsible for?

Budgeting, Accounting, Charging

A business unit is..?

A segment of the business that has its own plans

Which of the following is NOT a purpose of the service portfolio?

To compare competitive capabilities of a business service

What is the order of the service life cycle?

Design > Transition > Operation

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Service Strategy

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Questions 15

Answers

1
Which of the following is NOT a part of service strategy?
Design
Portfolio
Assets
Model
2
Which of the following is NOT an objective of financial management?
Recovering Costs
Secure Funding
Financial Evaluation
Stakeholder Feedback
3
Which of the following is NOT a service strategy process?
Strategy
Accounts
Business
Demand
4
What is a warranty?
A waste of money
Assurance a product works and has the correct software
Assurance a product will meet agreed requirements
Assurance the business is protected if there is a fire
5
What is the purpose of a business strategy?
Define the perspective, position, plans and patterns
Define the portfolio documenting services no longer in use
Define the businesses expected returns of investment
Give a detailed description of structure and dynamics
6
What role does service pipeline play in the service portfolio?
It shows the services under consideration or development
It shows the services that have been discontinued
It shows the services currently in use within the business
It shows the timeline of the services within the business
7
What are three typical contents of a business case?
Methods, Assumptions and Recommendations
Methods, Risk Assessments, Outcome
Recommendations, Accuracy, Value
Assumptions, Measurements, Balance
8
Financial management is responsible for?
Accounting, Budgeting, Stability
Budgeting, Investment, Stability
Accounting, Shareholding, Interest
Budgeting, Accounting, Charging
9
What does the financial management process help IT to understand?
Quarterly Expenditures
Cost of Comparable Services
Return of Investment
Earned Profit
10
A business unit is..?
A segment of the business that belongs to a union
A segment of the business that works in a different building
A segment of the business that has different pay
A segment of the business that has its own plans
11
Which of the following is NOT a purpose of the service portfolio?
Show all service lifecycles
A collection of information about all services
To describe a providers services in terms of business value
To compare competitive capabilities of a business service
12
What is the order of the service life cycle?
Operation > Transition > Design
Transition > Operation > Design
Operation > Design >Transition
Design > Transition > Operation
13
What does BRM stand for?
Business Relationship Manager
Business Retired Management
It's a car noise, not an acronym
Business Returns Manager
14
"The purpose of (...) for IT services is to secure the appropriate level of funding..."
Financial Management
Functional Management
Information Management
Asset Management
15
Which of the following is NOT a type of service provider?
External
Shared Service Unit
Internal
Multi-Level

Service Strategy Flashcards | StudBud