MA 114 Week 2 Quiz review

Question 1

----- should be contacted for pts who are hearing/vision impaired or speak a different language

Accepted Answer

interpreter services

Question 2

what elements promote good general health

Accepted Answer

all of the above

Question 3

which is NOT a recommended guidline for personal safety in the medical office

Accepted Answer

always keep MSDS locked in a secure location

Question 4

the most immediate information you need to relay to EMS includes

Accepted Answer

the nature of the situation and address of victims location

Question 5

all of the following vitamins are fat soluble except for one

Accepted Answer

c

Question 6

never say "the doctor is busy", this gives the impression the doctor doesn't want 2 be bothered

Accepted Answer

true

Question 7

which of the following is the most important part of patient education

Accepted Answer

assess pts ability to comprehend the instructions

Question 8

poor diet and sedentary lifestyle does NOT lead to which of the following

Accepted Answer

anorexia nervosa

Question 9

ALL of the following are good guidlines for good health EXCEPT

Accepted Answer

spend extended lengths of time exposing your skin to the sun

Question 10

the purpose of screening in todays medical office is to....

Accepted Answer

decide who will be most beneficial to handle the pts needs

Question 11

the telephone screening process concerns all of these except

Accepted Answer

do not relay the message to the doctor for review

Question 12

which of the following is NOT considered a safety and security concern

Accepted Answer

place charts for checking

Question 13

which emergency situation should the pt be given some form of sugar to alleviate the situation

Accepted Answer

hypoglycemia

Question 14

Patient __ helps keep pts healthier, medical conditions from worsening & reduce hospitalization

Accepted Answer

education

Question 15

during phone or in-person screening every time the pt is seen we should identify the...

Accepted Answer

chief complaint

Question 16

when working w/pediatric or special needs pts one should use the phrase ---- instead of x ray

Accepted Answer

take a picture

Question 17

at the end of the day you should not

Accepted Answer

plug in all necessary electronic equipment

Question 18

when leaving the office it is important to

Accepted Answer

be aware of your surroundings

Question 19

____ communication means to restate what the patient has said for clarification

Accepted Answer

reflective

Question 20

you are the first person to arrive @ the office & there is evidence of forced entry you should?

Accepted Answer

leave at once/ call building security or police

Question 21

in addition to a well-balanced diet adequate ___ & sufficient rest are essential to good health

Accepted Answer

exercise

Question 22

at the beginning of the day which front desk tasks can wait until later

Accepted Answer

counting the petty cash

Questions 22