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O-Comm Ch. 1-10 Flashcards | StudBud
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O-Comm Ch. 1-10
O-Comm Ch. 1-10
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1
When you talk about observed behavior instead of offering personal reaction, you are
Being concrete
Being judgmental
Drawing inferences
Using descriptiveness
2
When communicating with other group members, you should
Be long winded
State numerous points at a time
Use technical language to appear more credible
Relate your remarks to previous statements
3
After choosing a topic, what should you do?
Evaluate your commitment to the topic
Evaluate the importance of your topic
All of the above are correct
Determine how much you and your audience know about the topic
4
What is true of small groups?
Group members work toward a common goal
They are compromised of three to nine people
Members are interdependent
All of the above are correct
5
Which of Schwartz's values focuses on the maintenance of peace and stability within a collective social structure?
Egalitarianism
Intellectual autonomy
Embeddedness
hierarchy
6
When doctors communicate with technical language, they are using
Jargon
Euphemisms
Cliches
Profanity
7
When people bring prejudices of their culture to intercultural interactions, they are being
Ethnocentric
Accommodating
Stereotypic
Collectivist
8
One of the difficulties of interpreting nonverbal codes is
Observers can easily distinguish meaning from specific nonverbal cues
Each nonverbal cue has only one perceived meaning
No two nonverbal codes communicate the same meaning
One code may communicate several different meanings
9
Understanding another person's message does not occur unless
The listener asks questions
Both parties use verbal and nonverbal symbols
Common meanings for words, phrases, and nonverbal codes are elicited
The speaker uses nonverbal messages
10
After you have paid attention to a stimulus, you then process the material in a part of your short term memory called
Working memory
Schema
Long-term memory
Selective attention
11
A group that meets via skype to discuss integrated urban housing developments for cities near LA is an example of
Task-orientated group
Meeting-oriented group
Relationship-oriented group
Cluster-oriented group
12
What is included in nonverbal communication?
Nonword vocalizations as well as nonvocalized cues
Only nonvocalized cues
Vocalized words
Only vocalized cues
13
Informal rules for group interaction, the emotional tone created within a group, and group member roles are compromised
A groups culture
Maintenance functions
Brainstorming techniques
Leadership skills
14
Selection occurs in perception in all of the following ways except
Retention
Distraction
Exposure
Attention
15
Customer service reps are using which compliance-gaining strategies when implying that it would be wrong not to comply
Moral appeals
Promises
Pre-giving
Threats
16
When you respond to a speaker with a verbal or nonverbal cue, you are
Giving feedback
Not communicating
Providing noise
Using a metaphor
17
A motivation for terminating a relationship by deliberately making somebody believe untrue things is labeled
Argumentativeness
Deceptive communication
Aggressiveness
Defensiveness
18
Which workplace communication competence category includes behaviors surrounding giving and receiving feedback?
Relationship maintenence
Avoiding negative emotion
Organizing
Information sharing
19
ability to effectively exchange meaning through a common system of symbols, signs, or behavior?
Message
Communication competence
Dyadic communication
Feedback
20
Which of the following statements is true?
Listening does not contribute to recognizing deceit
Listening constitutes only a small fraction of our communication activities
When communicating, college students spend more than half of time listening
Personal and business relationships are not affected by listening
21
Which of the following statements would closely align with the social construction perspective on physical attractivenes
Perceptions of physical attractiveness are unlikely to change over time
Physical strength, tallness, leanness
Perceptions of physical attractiveness are driven by evolution
Perceptions of physical attractiveness are driven by social norms
22
When people seek to present an ideal version of themselves, they are engaged in
Active perception
Selection
Impression management
Attribution
23
Hearing is a _ process, and listening is a _ process
Mental; physical
Mental; psychological
Physical; physical
Physical; mental
24
Which provide physical/psychological protection;permit personal expresion/communicate age,gender,socio class,personality
Emblems
Illustrators
Vocal cues
Artifacts
25
"Groups meet needs","groups are everywhere""working effectively in groups requires training" are statements that explain
Types of small groups
Ways of interacting in small groups
Methods of studying small-group communication
Reasons for studying small-group communication
26
To manage group conflict ethically, members must
Disagree with people rather than ideas
Defend their ideas and refuse to listen to others ideas
Be willing to listen to and compromise with others
Base their disagreements on feeling and intuition
27
A deeply rooted belief that affects how we act toward an idea or a concept is a(n)
Attitude
Value
Mood
Thought
28
Asking questions to clarify information, paraphrasing, messages, and identifying confusing areas are examples of
Information literacy
Barriers to listening
Techniques for checking your understanding of a message
Listening for enjoyment
29
Which of the following statements is accurate about online communication?
Online communication does not allow for feedback
The max number of people in an online communication is five to nine
Online communication is unstable in the roles of participants
Online communication can reach as few as two people
30
If two people in a relationship start to merge their social circles and purchase items together, they are exhibiting
Relational maintenance stage
Relational dialectic stage
Relational deterioration stage
Relational development stage
31
Smiling, gesturing,using facial expressions in the workplace to create perception of psychological closeness w/others is
Interaction management
Immediacy
Stategic ambiguity
Supportiveness
32
An organization with this orientation generates and distributes power and control within society
Political
Pattern maintenance
Economic
Integration
33
Which of the following statements is true?
Effective leaders do not adapt their leadership skill to needs of the group
Groupthink is a helpful and effective method of decision making
Groups exist soley for problem solving
Technology is utilized to help facilitate communication within small groups
34
Because mesages can vary depending on the situation, to examine the context of the comunication is important. its called
Pragmatics
Encoding
Syntax
Semantics
35
Which is not an element of an interpersonal relationship?
It includes at least two people
Its patterns of interaction are inconsistent
Individuals in an interpersonal relationship have interacted for some time
It involves people who are interdependent
36
Which of the following terms refers to indecent or offensive language?
Jargon
Profanity
Cliches
Regionalism
37
In relation to gender and touch, which of the following is true?
Women are likely to perceive sexual touch from a male stranger as friendly
Men are likely to perceive sexual touch from a female strang as unfriendly
Women tend to initiate touch more often than men do
Males tend to initiate touch more often than women do
38
Your childhood nickname and the pet name your significant other calls you are examples of
Personal idioms
Rituals
Contradictions
Compliance-gaining
39
Ethical standards within the communication discipline have been created by the
Public Speaking Administration
Communication Administration
National Communication Association
American Communication Association
40
When information is transferred formally from workers to their boss, which type of communication takes place?
Political
Societal
Upward
Horizontal
41
In online communication, ____communication has delayed responses from the other person
Synchronous
Antisocial
Altruistic
Asynchronous
42
Information flows in an organization through patterns of relationships known as
Objective statements
Communication networks
Pattern maintenance
Organizational communication
43
Technique of conflict management used to maintain relationship harmony but stifles creative dialogue and decision making
Compromise
Avoidance
Accomadation
Collaboration
44
Which of the following is not a characteristic of language?
It proves reality
It organizes reality
It can be arbitrary
It can be concrete
45
What is one basic strategy to keep in mind when selecting a topic for presentation?
Begin with a subject you already know
Choose a topic that does not effect you personally
Select a topic you know nothing about
Take a lot of time when choosing a topic
46
Which of the following may be the result of identity factors, past experiences and roles, and present conditions
Selection
Self-serving bias
Similarity
Differences in perception
47
Interpersonal relationships are important because
They fulfill our needs for inclusion, affection, and control
We need to interact with people who have similar interests
Physical safety, and security needs cannot be met elsewhere
They provide financial stability
48
Your boss says "You can leave work early on Fridays if you go on a date with me" this is what type of sexual harassment
Nothing; it is not sexual harassment
Quid pro quo sexual harassment
Emotional labor
Hostile work environment
49
What type of bodily movement is the most likely to be used to fulfill a personal psychological need?
Emblem
Regulators
Illustrator
Adaptor
50
According to French and Raven, referent power is
The ability to withhold from followers what they want and need
The ability to give followers what they want and need
Power based on others admiration and respect
Power that arises when other members value a persons knowledge or expertise
51
Dating is important becuase
People tend to view situations as remaining the same over time
Ideas change little or not at all over time
People can clarify a perception based on experience in a specific context
Peoples attitude remain the same
52
which gender tend to listen in to solve problems, is less attentive to nonverbal cues, and interrupts to switch topics
Neither gender
Women
Men
Both genders
53
When marginalized groups try to fit in with the dominant group, they are attempting to acheive
Distraction
Assimilation
Separation
Accomodation
54
A words dictionary definition is its__meaning, and an individualized or personalized definition is its __meaning
Denotative; connotative
Denotative; abstract
Concrete; connotative
Connotative; denotative
55
When you change your behavior to adapt to new situations, you are demonstrating
Bargaining
Dialectic tensions
Affectionate communication
Behavioral flexability
56
A process of using communication to influence behaviors and attitudes of others to meet group goals and benefit the grou
Leadership
Inclusion
Groupthink
Role
57
If you are trying to improve your intercultural communication, you should do which of the following?
Be ethnocentric
Avoid shared codes
Conduct a personal self-assessment
Close communication channels
58
Pointing to your wrist while asking for the time is an example of a(n)
Regulator
Illustrator
Emblem
Adaptor
59
Cultures that are more concerned with individuality, competition, and private property are which type of culture?
Assimilated
Individualistic
Collectivist
Relativist
60
Critical thinking
Focuses solely on the details instead of the main point
Is important when making judgments about the message being presented
Ignores the context in which communication is occurring
Is only associated with listening
61
Commnication may be hindered in all the following cases except when we use
Gender-biased language
Improper grammer
Descriptive language
Cliches
62
Nonverbal codes work together with vocalized words to
Analyze and synthesize
Generalize and broaden
Confuse and distinguish
Contradict and substitute
63
We may begin a relationship with someone based on how desirable that person is to work with. This type of motivation is
Complementarity
Responsivness
Attractiveness
Similarity
64
Which statement reflects the relationship between language and culture?
Language is a minor way that we learn about culture
Culture creates lens through which we perceive world and create shared memo
Language and culture are not related
Language doesn't progres to needs of culture, but culture progresslanguage
65
Obsession, jealousy, gossip, and mental abuse are examples of
Healthy interpersonal communication
Most marital relationships
Possible negative qualities of some interpersonal relationships
Positive problem-solving techniques and skills to develop
66
First impressions
Are generally accurate and therefore are lasting impressions
Generally take weeks or more to develop
Are based on people's sense of humor, their personality, and religion
Are frequently based on other peoples appearance
67
Which of the following statements is not true?
Comunication with people of other culture is becoming increasingly uncommon
The convergence of technologies has created global connectedness
Influx of foreign-born immigrants and refugees has changed the face of US
Intercultural comm is vital, we are increasingly exposed to other cultures
68
Which communication principal considers variables such as verbal,nonverbal,behavioral; the channel used and audience
Communication involves choices
Communication involves others
Communication begins with the self
Communication has content and relational dimension
69
A method of audience analysis that draws tentative generalizations based on some evidence is
A questionnaire
A survey
Inference
Observation
70
When people stereotype, they
Make a generalization of a group of people that oversimplifie their culture
Judge another persons culture by its own context
Believe their own culture is superior to other cultures
Avoid making degrading comments with relation to sexual objectification
71
Studying Commnication is essential because it can
Enhance your chances of selling questionable products to unknowing customer
Allow you to find a job easily
Allow you to multiply the number of friends you have on social networks
Improve the way you see yourself and the way others see you
72
When preparing for and taking part in an interview, you should
Ask and answer questions effectively and ethically
Ignore the job description because the interviewer will tell you the duties
Avoid using strong eye contact
Dress a bit more casually than you expect the interviewer to dress
73
Which of the following is a perceptual error frequently made by people?
Believing stereotypes about people who are different from themselves
Believing that others are considerably older than themselves
Believing other people are courageous, whereas the, themselves are cowards
Believing that uneducated people are happier than educated people
74
A discussion question,identifying criteria,identifying potential solutions,and evaluating,potential solutions are steps
Group diversity
Group conflict
Group problem solving
Groupthink
75
When you investigate the audiences demographics, interests, and concerns, you are
Brainstroming
Analyzing the audience
Surveying your intersts
Creating a captive audience
76
Which of the following countries would most likely have a high degree of cultural tightness?
Estonia
Ukraine
South Korea
Israel
77
The process of developing yourself through the messages and feedback received from others is known as
Personal identity
Perceptual consistency
Symbolic interactionism
perceptual process
78
How does the dominant culture differ from a nondominant culture?
The nondominant culture is always smaller in number
The nondominant culture has the power and authority
The dominant culture is always larger in number
The dominant culture makes the rules
79
Which of the following statements regarding friendship is true?
The quality of friendship is affected by other psychological predisposition
Friendships remain unchanged over time
All friendships are maintained identically, regardless of relational intent
For many older women, their only friend is their husband
80
Perceptual constancy results because of
Figure and ground
Past experiences and roles
Identity factors
People's present feelings and circumstances
81
If you are thinking about a situation, and listening to someone on the phone, you are exhibiting what type of barrier?
Personal bias
Mental distraction
Egocentrism
Stereotypes
82
Organization in perception occurs when stimuli are grouped into meaningful
Units of wholes
Context and relationships
Figures and ground
Parts and figures
83
Which method of analysis requires using your senses to interpret info about the audience?
Value
Involvment
Judgment
Observation
84
Shaking hands while saying "Hello" is an example of
Regulating
Repeating
Complementing
Emphasizing
85
Which is not true of immediate purposes?
They include the phrase should be able to
They are highly specific
They use an action verb
They are stated from the viewpoint of the speaker
86
An extrovert being friends with an introvert demonstrates which type of relationship?
Negotiated
Symmetrical
No relationship
Complementary
87
By neglecting some stimuli and focusing on other stimuli, you are engaging in which process of perception
Classification
Interpretation
Organization
Selection
88
When you are listening and attempting to understand another person's worldviews what type of listening are you doing?
Critical
Empathetic
Active
For enjoyment
89
Bodily movement, facial expression, the use of time, and vocal cues, among other reactions, are examples of
Adaptors
Nonverbal cues
Complementation
Kinesics
90
Communication is considered a process of using messages to generate meaning because it is
Static
An activity or exchange instead of an unchanging product
A tangible product
Something with a beginning, a middle, and an end
91
The process of translating an idea or a thought into a code is known as
Communicating
Encoding
Decoding
Deciphering
92
According to Harvard Business review, which of the following is not a suggestion for improving workplace listening?
Slow down
Plan for nuggets
Keep yourself honest
Find areas of interest
93
When you have a negative attitude about other people just because they are who they are, you are demonstrating
Ignorance
Stereotyping
Ethnocentrism
Prejudice
94
One way to improve language skills is to restate the content of the other persons message, a process called
Paraphrasing
Using concrete language
Indexing
Defining your terms
95
_ is an organizational method where missing info is filled in, and _ is another technique where info is grouped by simil
Similarity; proximity
Proximity; figure and ground
Closure; proximity
Closure; similarity
96
Which level of audience analysis includes collecting data about the characteristic of people?
Demographic analysis
Audiences attitude, beliefs, and values
Audience interest in the topic
Audience type
97
Why is narrowing your topic important?
To increase the length of your speech
To add more content to the speech
To reduce your bias about the topic
To save time and effort
98
Suggestions for lecture listening include
Focusing on the delivery and avoiding summarizing and reviewing the info
Avoiding taking notes so that you can focus on the lecture and the delivery
Finding areas of interest to you, avoid distractions, listen for main ideas
Letting atention stray in order to think creatively, details, ignoring cues
99
To rank concept in order of importance or you ask them questions that place individuals into identifiable groups you are
Brainstorming
Narrowing
Inferring
Conducting a questionnaire
100
Which type of aggressive workplace communication involves attempts to isolate a person from a larger group?
Incivility
Bullying
Social undermining
Abusive supervision