Duplicate of Duplicate of NAVTA Study Guide 2: Communication and Client Relations

Question 1

Which career(s) require a state and national board exam as part of their certification?

Accepted Answer

veterinary technician, veterinarian

Question 2

What does the DEA regulate?

Accepted Answer

controlled pharmaceuticals

Question 3

Attitude and behavior are important to be successful. Your attitude can have an affect on:

Accepted Answer

all of these

Question 4

What is the purpose of the Veterinary Practice Act?

Accepted Answer

state regulations for all veterinary professionals

Question 5

Front desk personnel are tasked with:

Accepted Answer

communicating in a positive and confident manner, scheduling apts at the correct time and with the correct Dr, copying, faxing, and emailing docs, keeping the reception area clean

Question 6

Front desk staff should never:

Accepted Answer

prescribe medication, treat, provide a medical prognosis, diagnose

Question 7

This is a team member that helps to assist vets and vet techs with their roles in the clinic.

Accepted Answer

veterinary assistant

Question 8

Individuals that maintain proper hygiene of animals are called:

Accepted Answer

groomers

Question 9

Which is the customer in the veterinary hospital?

Accepted Answer

the client

Question 10

If a veterinary staff member is under direct supervision, that means:

Accepted Answer

the veterinarian is in the hospital with them

Question 11

A valid VCPR cannot occur without the vet ____ examining the animal.

Accepted Answer

physically

Question 12

In some states, it is not only an ethical obligation, but a legal obligation to report:

Accepted Answer

animal abuse

Question 13

Purposeful harm to an animal, or the failure to take care of an animal properly

Accepted Answer

animal abuse

Question 14

The business manager does NOT do this:

Accepted Answer

perform surgery

Question 15

The first and most important responsibility in veterinary medicine is:

Accepted Answer

putting the needs of the pt 1st to relieve suffering & pain

Question 16

A vet with a DVM/PhD is someone who

Accepted Answer

is seeking to go into research

Question 17

A vet that has not examined your pet in person is _______

Accepted Answer

not allowed to diagnose the pet's condition or prescribe tx

Question 18

The ___ tx of animals is to tx them in a way that causes the least amount of harm

Accepted Answer

humane

Question 19

Which is an example of bad body language?

Accepted Answer

Looking at your watch

Question 20

Science of protecting community health by preventing dz, through education, and controlling dz

Accepted Answer

public health

Question 21

Team members that are tasked with feeding, walking, and cleaning boarding facilities are:

Accepted Answer

kennel assistants

Question 22

The clinic you work in has one vet on staff named Rebecca Clause. How should you address her?

Accepted Answer

Dr Clause

Question 23

Which is the basic expectations of all employees?

Accepted Answer

all of these

Question 24

Which is an example of good body language?

Accepted Answer

Keeping your hands out of your pockets

Question 25

The front desk is really important because:

Accepted Answer

they are well versed in proper communication with clientele, are experts in proper customer service, are the first thing customers see, they are the last place that customers interact

Question 26

Person that is responsible for direct oversight of the receptionist is the:

Accepted Answer

office manager

Question 27

A vet is expected to provide ____ during emergency situations.

Accepted Answer

minimal essential care

Question 28

POMR stands for Problem-Oriented Medical Record

Accepted Answer

True

Question 29

When hiring a person, which of these questions would be appropriate to ask?

Accepted Answer

what qualities and skills would you bring to our clinic

Question 30

A graduate of a 4 year AVMA vet technology program that graduates with a bachelors degree is a:

Accepted Answer

veterinary technologist

Question 31

What is the last stage of grief?

Accepted Answer

acceptance

Question 32

What is a carcinogen?

Accepted Answer

A cancer causing agent

Question 33

Professionalism does NOT include:

Accepted Answer

loss of temper

Question 34

A graduate of a 2-3 year AVMA accredited program in veterinary technology is a:

Accepted Answer

veterinary technician

Question 35

This is a method of nonverbal communication using physical behavior.

Accepted Answer

body language

Question 36

A lack of emotion on a client's part after the loss of the animal

Accepted Answer

does not necessarily mean they do not care

Question 37

Stage of grief where a person wants to help in a situation for giving something in return

Accepted Answer

bargaining

Question 38

Veterinary nurses are not allowed to:

Accepted Answer

diagnose

Question 39

One of the most important aspects of professional conduct is punctuality, or:

Accepted Answer

Timeliness

Question 40

Doing and saying the right thing at the right time is known as:

Accepted Answer

tact

Question 41

To avoid a lawsuit, it's important all members of the vet facility ensure that:

Accepted Answer

all conversations, phone calls, tx, etc. are documented

Question 42

When choosing appearance which must be considered?

Accepted Answer

all of these

Question 43

Protection of animals from inhumane treatment and neglect is known as:

Accepted Answer

animal welfare

Question 44

Exhaustion from long term stress can lead to an uncaring attitude towards patient care

Accepted Answer

burnout

Question 45

What is the front desk?

Accepted Answer

desk where the receptionists work

Question 46

The VA ensures the vet and vet tech can:

Accepted Answer

complete their tasks efficiently

Question 47

Where is veterinary medicine in need?

Accepted Answer

universities, private practice, government agencies, corporations

Question 48

The art and science of providing medical support to veterinarians and patient is called:

Accepted Answer

veterinary technology

Question 49

Some vets work in medical schools where they are involved in study of dz. This is known as:

Accepted Answer

lab animal medicine

Question 50

A veterinarian is a person that has earned which degree?

Accepted Answer

DVM or VMD

Question 51

Which legal document would specify rules and regs for vets and techs?

Accepted Answer

veterinary practice act

Question 52

What is the first stage of grief?

Accepted Answer

denial

Question 53

Having the ability to understand another person's feelings is called:

Accepted Answer

empathy

Question 54

It is important to maintain the medical record by:

Accepted Answer

making prompt entries in ink

Question 55

A medical practitioner trained and licensed to diagnose and treat animals is known as a:

Accepted Answer

veterinarian

Question 56

Groomers

Accepted Answer

can help detect and prevent disease in an animal

Question 57

Veterinary technicians are a lot like:

Accepted Answer

veterinary nurses

Question 58

It is important to understand each position in the hospital to:

Accepted Answer

anticipate material prep and work to be done

Question 59

This person usually has a grad degree in business & is responsible for leading vets and staff

Accepted Answer

hospital administrator

Question 60

Verbal skills include:

Accepted Answer

using terms that are easy to understand, using proper tone, acknowledging what the client said, avoiding words such as "um" and "like"

Question 61

A vet with a DVM/MPH degree is:

Accepted Answer

likely going to work in a public health related field

Question 62

These are rules and principals that govern proper conduct:

Accepted Answer

Ethics

Question 63

Which of these should you never do in a workplace?

Accepted Answer

Publically berate your coworkers, Spread rumors, Gossip, Publically (especially online) berate your employer

Question 64

Which is needed before we do anything for the pet?

Accepted Answer

veterinarian-client- patient relationship

Duplicate of Duplicate of NAVTA Study Guide 2: Communication and Client Relations

Questions 70

Duplicate of Duplicate of NAVTA Study Guide 2: Communication and Client Relations

Questions 70