Are noncomplainers a more difficult problem for businesses than complainers?

Yes the salesperson doesn't have chance to handle complaint.

It is most appropriate to format a section of a document with a numbered list when you are

identifying the sequential steps of a process

Why do advertising agency acct. executives participate in meetings and problem-solvinggroups?

To develop ad campaigns for clients

What is one of the purposes of having business policies?

To make sure the business's actions are consistent

What is an important consideration when giving employees verbal directions completing a task

Employees process information differently

Read the question below.

follow up w/ customer after obtaining requested information

Read the question below:

Conducting research on the company prior to the interview

Read the question below.

maintaining a positive attitude.

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CPAS2 Business Fundamentals Review

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CPAS2 Business Fundamentals Review DECA Sample Business Administration Exam

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Questions 25

Answers

1
What type of information should employees be able to locate in the company's employee handbook
The company's list of current job openings
The number of vacation days that an employee has taken
The use of company property
The company's annual report
2
Are noncomplainers a more difficult problem for businesses than complainers?
No the salesperson can satisfy the noncomplainer guidelines
Yes the salesperson doesn't have chance to handle complaint.
Yes, because records of the complaints cannot be maintained.
No, because noncomplainers do not express ill feelings.
3
When you state a fact, it's important to
change your mind
think before you speak
generalize
be accurate
4
Which of the following is an appropriate action to take when dealing with difficult customers:
Maximize your talking
Maintain eye contact
Practice passive listening
Defend company policy
5
For her bestie B-day Keisha is shopping for an item and price is noobject What item Keisha want
specialty
convenience
shopping
industrial
6
It's easier for employees to develop positive customer relations if employees get that customer
a possible problem
in a hurry.
a unique individual
like most others.
7
It is most appropriate to format a section of a document with a numbered list when you are
providing a detailed example to clarify a concept.
using charts to summarize information
including a testimonial in a promotional piece.
identifying the sequential steps of a process
8
Read the question below.
pictograph
map
flowchart
pie chart
9
Individuals who are able to defend their ideas objectively are able to provide others with
emotional information
unrelated statistics
logical evidence
personal opinions
10
What is one reason why businesses write informational messages?
To analyze sales proposals
To develop research reports
To explain new policies
To obtain positive feedback
11
Why do advertising agency acct. executives participate in meetings and problem-solvinggroups?
To write copy for promotional brochures
To develop ad campaigns for clients
To schedule production facilities
To place ads in local newspapers
12
What is one of the purposes of having business policies?
To allow employees to make decisions regarding customers
To ensure that the business makes a profit
To make sure the business's actions are consistent
To encourage customers to make frequent exchanges
13
What is an important consideration when giving employees verbal directions completing a task
It is best to present information in reverse order.
Employees usually ask questions when they are confused
Employees process information differently
It's unnecessary to use demonstrations to support verbal
14
Read the question below:
attention span
age differences
language skills
past experiences
15
Read this question below.
develop a briefing
answer questions
listen carefully
express opinions
16
In order to be understood on the telephone, a business's employees should always
enunciate clearly
use filler words
speak rapidly
speak from notes
17
A business that writes letters to customers to confirm orders must make sure that letters have
exchange rates
product ratings and grades
a map of all business locations
all the necessary information
18
Read the question below.
put the customer on hold til the research has been completed
follow up w/ customer after obtaining requested information
send the customer literature on the business & its products
ask the sales manager to call the customer back
19
Economics is the study of how to
increase the value of products.
expand the role of government.
meet unlimited human wants.
reduce the public debt
20
Where are you most likely to read valid information on federal legislation such as copyrightlaw
Online discussion forums
Political blogs
Search engines
Government publications
21
Limited liability is a characteristic of what form of business ownership?
Corporation
Joint Proprietorship
Partnership
Sole proprietorship
22
Read the question below:
Asking his friends what questions they think he should ask
Relying on the interviewer to generate the questions
Finding background information about the interviewer's high
Conducting research on the company prior to the interview
23
Which of the following adds meaning to the words a speaker uses:
economy of speech
tempo
accuracy
tone of voice
24
Read the question below.
Profit maximization
Consistent follow-through
Long-term planning
Ongoing promotion
25
Read the question below.
offering deep discounts to loyal customers.
maintaining a positive attitude.
using consensus-building skills
referring customer complaints to others.

CPAS2 Business Fundamentals Review Flashcards | StudBud