Client-centered Design - Esthetics

Which of the following descriptions is an example of a product benefit?

Which of the following descriptions reduces client satisfaction?

Post-service directions for a chemical or mechanical exfoliation require detailed post-care for how many days after?

A key point to keep in mind when working with a client with a disability or health challenge is to:

It is okay to check your phone, texts or social media while working on the salon/spa floor.

For facial or body treatment services, keep client interaction and instruction at what part of the service?

During a visual service like makeup, when should recommending products take place?

"Is there anything that could have made your experience better?" is asked during a follow-up call to determine:

Who should a client contact to report experiencing mild redness and irritation after a facial?

Mary is using the Create strategy of "Tell". What is something she might say to the client?

Creating a home-care regimen and instructing on proper product usage takes place during which phase of the service?

Generally, a new client who has been referred by an existing client is:

All of the following strategies can help a client feel they've had an exceptional experience EXCEPT:

Which of the following descriptions reflects keeping a salon/spa conversation professional?

The reason for showing the client what products, tools and devices will be used before the treatment is to avoid:

Follow-up after the salon/spa visit is done during which of the following service essentials?

Ways to make your client's visit more memorable include all of the following actions EXCEPT:

If there is no answer when making a follow-up call, you should not leave a message.