7: What is the "MUM Effect"?

B. Employees hiding negative information

3: Which situation best represents "Immediacy" in a crisis?

C. A chemical spill requiring immediate action

12: What is the main goal of stress management training in crisis response?

D. To ensure teams stay calm and effective under pressure

10: Why is keeping a crisis information log important?

A. To track all crisis-related communications

11: Which of the following is an example of high uncertainty in a crisis?

A. A missing airplane with no clear explanation

15: Why is crisis salience important?

B. It helps increase product sales

8: What does a Priority System do in crisis management?

C. Ranks information by importance

9: Why do companies conduct cybersecurity drills?

C. To train employees for potential cyberattacks

2: What does "Salience" in crisis dimensions refer to?

B. The severity and impact of the crisis

13: What happens if a company fails to "sell the crisis" to management?

D. Customers will automatically forgive the company

6: What is the most critical information needed during a factory fire?

B. Cause, damage, and affected people

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RECOGNIZING CRISES

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Questions 15

Answers

1
4: What is the main challenge of uncertainty in crisis management?
C. Employees refusing to cooperate
A. Delayed response
D. Customers losing trust
B. Lack of clear information
2
7: What is the "MUM Effect"?
D. Overloading crisis teams with data
B. Employees hiding negative information
A. Employees exaggerating crisis impact
C. Managers ignoring employee reports
3
3: Which situation best represents "Immediacy" in a crisis?
B. A financial crisis with many conflicting reports
C. A chemical spill requiring immediate action
A. An airline losing passengers’ luggage
D. A company being sued for fraud
4
12: What is the main goal of stress management training in crisis response?
A. To eliminate all risks completely
D. To ensure teams stay calm and effective under pressure
C. To shift decision-making to higher management
B. To avoid responsibility for mistakes
5
1: Why are some crises not immediately recognized?
Customers do not complain
B. The company does not know how to handle it
A. Employees hide the information
It is not framed as a "crisis"
6
10: Why is keeping a crisis information log important?
B. To report mistakes of employees
C. To avoid legal consequences
D. To reduce financial losses
A. To track all crisis-related communications
7
11: Which of the following is an example of high uncertainty in a crisis?
B. A predictable economic downturn
D. A company’s yearly financial audit
A. A missing airplane with no clear explanation
C. A scheduled factory shutdown
8
14: Which factor determines how quickly a crisis needs to be addressed?
B. Immediacy (Urgency)
D. Market competition
A. Company size
C. Employee morale
9
15: Why is crisis salience important?
C. It allows competitors to take advantage
A. It affects the company’s reputation and financial health
D. It reduces the need for crisis management
B. It helps increase product sales
10
8: What does a Priority System do in crisis management?
B. Deletes irrelevant data
A. Blocks unimportant messages
D. Prevents employees from sharing updates
C. Ranks information by importance
11
9: Why do companies conduct cybersecurity drills?
D. To detect employee mistakes
A. To increase brand reputation
C. To train employees for potential cyberattacks
B. To test new IT software
12
2: What does "Salience" in crisis dimensions refer to?
C. The difficulty of obtaining information
B. The severity and impact of the crisis
D. The time needed to solve the crisis
A. The level of urgency
13
13: What happens if a company fails to "sell the crisis" to management?
C. Employees will not be affected
B. The crisis will resolve itself
A. The company might delay necessary actions
D. Customers will automatically forgive the company
14
5: What makes a speaker credible when persuading management about a crisis?
B. Providing verifiable data
D. Using emotional appeal
C. Telling a personal story
A. Being confident
15
6: What is the most critical information needed during a factory fire?
B. Cause, damage, and affected people
A. Who is responsible
C. How the media will react
D. Financial losses from the fire

RECOGNIZING CRISES Flashcards | StudBud