Career Ed. Chapter 9

hearing a message and responding the improve mutual understanding

is using good manner when handling telephone calls

talking by telephone with multiple people in multiple places at the same time

talking with and seeing other people through two-way video and audio transmissions.

a form of nonverbal communication in which you send a message with your use of body movements. 

a set of guidelines for appropriate behavior on the Internet

The person sending the message is the sender.

is the sending and receiving of messages without the use of words

The person receiving the message.

the return of information to the sender by the receiver trying to understand the message

sending messages involving the use of words

is the art of using good manners in any situation

is a formal written message that is typically sent by mail

is a document used to present information in a clear and concise manner

an informal written message used to communicate within company or organization