Hospitality and Restaurant Management Final Examination

Throughout the life of a project, effective teams contribute to the achievement of which three types of goals?

To ensure a positive and respectful environment in the workplace, mgmt should avoid

Which team consists of leaders coming together from different departments to focus on solving the operation's issues?

An exceptional employee is moving out of state and has formally resigned. This is an example of a(n)

In a crisis situation, the best person to represent the establishment to the media should be determined by the

Specific time period in which employee must consistently meet job standards as a condition for continued employment is

A list of employees who are scheduled off but have indicated they would be available to come in if needed is known as

A standard by which something can be measured or judged is called a

The phrase "Integrity: We play fair and do the right thing" is an example of which statement?

Managers should establish their priorities based on an operation's

Which clearly defines an organization's purpose by communicating specific goals to its customers and employees?

Before transferring a telephone call, the employee should

Performance measures that focus on an employee's contribution are called

Which conflict can occur when working as part of a team?

The money paid to an employee on a per week basis that does NOT depend on the number of hours worked is known as

Hourly wages, including related salary, tips, and bonuses, are considered to be a

When an employee is guilty of a terminable act, it is necessary to have documentation for

A business decision is ethical when it

Having a neutral third party facilitate a discussion of difficult issues & make suggestions about an agreement is called

Which type of meeting would a team leader ask the members to evaluate all aspects of a project after it is completed?

When disciplining or terminating an employee for poor performance, a mgr should judge the performance compared to

A well-designed professional development plan should contain a(n)

In most states, an unemployment compensation eligibility requirement is that the recipient

How a message will be communicated is called the message

Written guidelines that are designed to remove the guesswork from determining which behaviors are right or wrong are

What is the first step of the problem-solving model?

Theterm "problem-solving skills" refers to the ability to identify

"To be a Five Star restaurant in the eyes of our guests" is an example of which type of statement?

Which question should a mgr ask to determine if a proposed decision or action is ethical?

Which advantages do teams have over individual employees in achieving success?

A manager challenges the waitstaff team to increase total appetizer sales by 10%. This helps to

The purpose of an information meeting is to

A written description or list of steps that tells employees how to correctly do a job is called a

Which information should be included in the minutes of any type of meeting?

When scheduling mgrs at a restaurant, one method helps to ensure each mgr can have a day off is

Nonverbal communication includes

The scheduling of regular meetings for the purpose of reviewing an employee's job performance and wage rate is called a

Insurance and vacation pay are considered part of an employee's

Examples of maintenance factors are

Managers can support team building and development by

Which would be considered a leadership activity as opposed to a management activity?

A manager who allows a subcontractor to do a specialized task is practicing which management style?

Which is an acceptable way for a manager to address harassment reports in an operation?

Sending and receiving information via speech, gestures, or writing is commonly referred to as

It is important to defend the company against unemployment claims because

Which federal law provides eligible employees an extended amount of time off for health and personal reasons?

A manager can create flexibility in scheduling by

Maintaining eye contact, avoiding interruption, and taking notes are all positive aspects of effective

Which team should mgmt use to develop guest satisfaction, incl. product quality & service exper?

Person asks for or expects an act of a sexual nature from another person in return for their employment or advancement:

Type of communication involving a few people in close proximity to each other & provides immediate feedback is called

Requesting prices for items of the same quality from a specified number of vendors to determine the lowest price is

Steaks are consistently overcooked across sifts. The most likely cause of this program is that the

The Fair Labor Standards Act (FLSA) puts legal constraints on employees if they are

An effective crisis or emergency action plan works best when

The mgr called a meeting to plan for an event. Chef wants to discuss the menu with client. This is considered a(n)

An effective way of determining the real reason why an employee quit his or her job is to

Who makes up the internal audience for an operation?

Local and reginal pay studies help a manager establish

SMART goals require that results be

A new restaurant is opening across the street from an existing restaurant. This increased competition is considered a

Which tool can a manager use to best measure the quality and quantity of an employee's work?

When an employee is delegated a project, it is important to

An effective listener will often

The individual who has the responsibility to keep a meeting focused and moving toward its objectives is the

What is an employee appraisal?

When 2+ employees need a neutral 3rd party to listen, review facts, and settle a conflict

Ground rules are procedures designed to address

Brainstorming is a team strategy designed to

Writing a daily plan that lists activates to be accomplished and prioritizing those activities

In a progressive discipline report, the manager should record the date of the incident, the names of those involved, the

Before granting vacation requests, a manager should

An effective leader

Scheduling employees for overtime should be avoided because it

An operation's strategy for interacting with newspapers, tv, and radio about the operations response to an emergency is

Defining goals, deciding how to achieve them, & developing ways to get the work done: principles of which mgm activity?

In a problem-solving model, which step comes after defining the problem?

A mgr over hears a cook telling offensive sexual jokes to a staff member. The initial action for the mgr to take is

The last step in the development of organizational communication is to

The phase in which team relationships become more accepting and trusting is called