Duplicate of Duplicate of NAVTA Study Guide 2: Communication and Client Relations

Question 1

Which legal document would specify rules and regs for vets and techs?

Accepted Answer

veterinary practice act

Question 2

Which is needed before we do anything for the pet?

Accepted Answer

veterinarian-client- patient relationship

Question 3

A graduate of a 2-3 year AVMA accredited program in veterinary technology is a:

Accepted Answer

veterinary technician

Question 4

This is a method of nonverbal communication using physical behavior.

Accepted Answer

body language

Question 5

A kennel worker just let a dog get loose, and it was HBC. Who's legally liable for that action?

Accepted Answer

veterinarian

Question 6

Vet that provides guidance & leadership to medical staff to ensure the highest quality of care

Accepted Answer

medical director

Question 7

It is important to maintain the medical record by:

Accepted Answer

making prompt entries in ink

Question 8

After a client stops speaking it's important that you:

Accepted Answer

Briefly acknowledge what they said

Question 9

It is important to understand each position in the hospital to:

Accepted Answer

anticipate material prep and work to be done

Question 10

Veterinary nurses are not allowed to:

Accepted Answer

diagnose

Question 11

A vet with a DVM/MPH degree is:

Accepted Answer

likely going to work in a public health related field

Question 12

What does the FDA regulate?

Accepted Answer

Pharmaceuticals and supplements that enter into food animals

Question 13

What is a carcinogen?

Accepted Answer

A cancer causing agent

Question 14

A vet that has not examined your pet in person is _______

Accepted Answer

not allowed to diagnose the pet's condition or prescribe tx

Question 15

Stage of grief where a person wants to help in a situation for giving something in return

Accepted Answer

bargaining

Question 16

A lack of emotion on a client's part after the loss of the animal

Accepted Answer

does not necessarily mean they do not care

Question 17

Purposeful harm to an animal, or the failure to take care of an animal properly

Accepted Answer

animal abuse

Question 18

Professionalism does NOT include:

Accepted Answer

loss of temper

Question 19

Science of protecting community health by preventing dz, through education, and controlling dz

Accepted Answer

public health

Question 20

Groomers

Accepted Answer

can help detect and prevent disease in an animal

Question 21

The art and science of providing medical support to veterinarians and patient is called:

Accepted Answer

veterinary technology

Question 22

This person usually has a grad degree in business & is responsible for leading vets and staff

Accepted Answer

hospital administrator

Question 23

Exhaustion from long term stress can lead to an uncaring attitude towards patient care

Accepted Answer

burnout

Question 24

What is the first stage of grief?

Accepted Answer

denial

Question 25

Which is an example of bad body language?

Accepted Answer

Looking at your watch

Question 26

A vet is expected to provide ____ during emergency situations.

Accepted Answer

minimal essential care

Question 27

Where is veterinary medicine in need?

Accepted Answer

government agencies, private practice, corporations, universities

Question 28

Liability means:

Accepted Answer

legally responsible

Question 29

The clinic you work in has one vet on staff named Rebecca Clause. How should you address her?

Accepted Answer

Dr Clause

Question 30

The VA ensures the vet and vet tech can:

Accepted Answer

complete their tasks efficiently

Question 31

One of the most important aspects of professional conduct is punctuality, or:

Accepted Answer

Timeliness

Question 32

In some states, it is not only an ethical obligation, but a legal obligation to report:

Accepted Answer

animal abuse

Question 33

When choosing appearance which must be considered?

Accepted Answer

all of these

Question 34

The first and most important responsibility in veterinary medicine is:

Accepted Answer

putting the needs of the pt 1st to relieve suffering & pain

Question 35

Front desk staff should never:

Accepted Answer

prescribe medication, treat, diagnose, provide a medical prognosis

Question 36

What is the purpose of the Veterinary Practice Act?

Accepted Answer

state regulations for all veterinary professionals

Question 37

Which of these should you never do in a workplace?

Accepted Answer

Gossip, Publically (especially online) berate your employer, Publically berate your coworkers, Spread rumors

Question 38

Protection of animals from inhumane treatment and neglect is known as:

Accepted Answer

animal welfare

Question 39

Which is the customer in the veterinary hospital?

Accepted Answer

the client

Question 40

To avoid a lawsuit, it's important all members of the vet facility ensure that:

Accepted Answer

all conversations, phone calls, tx, etc. are documented

Question 41

Which is the basic expectations of all employees?

Accepted Answer

all of these

Question 42

Attitude and behavior are important to be successful. Your attitude can have an affect on:

Accepted Answer

all of these

Question 43

Person that is responsible for direct oversight of the receptionist is the:

Accepted Answer

office manager

Question 44

Which is an example of good body language?

Accepted Answer

Keeping your hands out of your pockets

Question 45

A graduate of a 4 year AVMA vet technology program that graduates with a bachelors degree is a:

Accepted Answer

veterinary technologist

Question 46

Who sets the standards for veterinary medical ethics?

Accepted Answer

AVMA

Question 47

Veterinary technicians are a lot like:

Accepted Answer

veterinary nurses

Question 48

What is the front desk?

Accepted Answer

desk where the receptionists work

Question 49

A valid VCPR cannot occur without the vet ____ examining the animal.

Accepted Answer

physically

Question 50

What is the last stage of grief?

Accepted Answer

acceptance

Question 51

A veterinarian is a person that has earned which degree?

Accepted Answer

DVM or VMD

Question 52

When hiring a person, which of these questions would be appropriate to ask?

Accepted Answer

what qualities and skills would you bring to our clinic

Question 53

The ___ tx of animals is to tx them in a way that causes the least amount of harm

Accepted Answer

humane

Question 54

Doing and saying the right thing at the right time is known as:

Accepted Answer

tact

Question 55

Team members that are tasked with feeding, walking, and cleaning boarding facilities are:

Accepted Answer

kennel assistants

Question 56

The business manager does NOT do this:

Accepted Answer

perform surgery

Question 57

Which career(s) require a state and national board exam as part of their certification?

Accepted Answer

veterinarian, veterinary technician

Question 58

These are rules and principals that govern proper conduct:

Accepted Answer

Ethics

Question 59

POMR stands for Problem-Oriented Medical Record

Accepted Answer

True

Question 60

Having the ability to understand another person's feelings is called:

Accepted Answer

empathy

Question 61

Individuals that maintain proper hygiene of animals are called:

Accepted Answer

groomers

Question 62

Front desk personnel are tasked with:

Accepted Answer

communicating in a positive and confident manner, scheduling apts at the correct time and with the correct Dr, copying, faxing, and emailing docs, keeping the reception area clean

Question 63

A vet with a DVM/PhD is someone who

Accepted Answer

is seeking to go into research

Question 64

This is a team member that helps to assist vets and vet techs with their roles in the clinic.

Accepted Answer

veterinary assistant

Duplicate of Duplicate of NAVTA Study Guide 2: Communication and Client Relations

Questions 70

Duplicate of Duplicate of NAVTA Study Guide 2: Communication and Client Relations

Questions 70