You are at the info desk: "Where do I get my ticket for the food truck?" (weather dependent)

"There is a sign in table next to the truck"/ "You can get it right here."

"What intramural sports are going on?"

Check the BB on the 2nd floor by the FC, & the intramural instagram page

What are the bookstore hours?

M-TH: 8:30-5pm F: 8:30-4 S-S: Closed

You are at the info desk: "Where can I wait for the on campus shuttle?"

Direct them to the shuttle stop out front of the Stu

How do you respond: “The weekender shuttle is half an hour late; do you know where it is?”

contact SBM to see weekender is running contact/call the driver

You are at the info desk: “Can we get food in there even though we are not students?”

"You can, but you will have to pay for your meal out of pocket."

You are at the info desk: "What events are going on today?"

If you know share! Direct to OSE instagram, BB, Purple press athletics page

"The screen in the LMR isn't set up, can you do that for me?"

If you know how, assist. If not walkie the SBM on duty

You are at the info desk: "Can you change the channel on the TV in the sports cafe?"

"Yes I can, let me grab the guide." (Let SBM know you are leaving the desk)

What are the Kennedy Cafe hours?

M-TH: 8-4:30pm F:8-2pm S-S: Closed

"How do I get to the ARC?"

Offer them a map, verbal directions South side next to PAL

"How do I get to Health services?"

Offer them a map, verbal directions second brown building behind bell hall

“I want to start a club, where can I go about doing so?”

Direct them to campus life on the second floor, or have them email Pat

A parent or family member asks about their child’s grades and wants to know if they can view them, how do you respond?

They need to speak with their student directly to obtain the information.

What is the staff directory?

A list of all Curry staff with contact information.

"Can I go out onto the balcony?"

Unfortunately, we are not allowed to open the balcony doors.

The phone rings: "Hi I would like to be transferred to Campus life" What do you say?

"I can do that for you. Please hold for a moment while I transfer you."

What do you do if someone walks in with their dog? (Not Graham or service animal)

"I'm sorry, unfortunately non service animals are not permitted in the Stu

What does “please send Samuel Silas to JB's office.” mean?

Lockdown, shelter in place, begin locking doors and access points

"How do I get to Public Saftey?"

Offer them a map, verbal directions, past miller, LCOM on the left

What do you do if you can't get a shift covered?

Talk with your SBM, and groupme you may have to work you shift, situational

What do you do if someone comes to you to report a hate symbol?

MYCURRY portal or Contact Juan Hernandez or stop by the Diversity Center

Someone says: "I lost my ID, do you guys have it?" What do you do?

Check lost/found log, binder, report item as lost, have them check with PS

You are going to be late to a shift, what do you do?

Send a message in the group me to notify the SBM

What are the Fitness center hours?

M-TH: 7-10pm F: 7-8pm Sat: 10-5pm Sun: 10-8pm

There is a broken chair in the fireplace lounge, what do you do?

Notify the SBM on duty, move the chair to LMR closet or behind info desk.

"Where is Financial Aid?"

Offer them a map, verbal directions across the street by baseball field

What hours are Health Services open?

Monday-Friday 8:30-4:30pm S-S: Closed

You are at the info desk: "The music in the STU sucks, can you change it?"

"Unfortunately the info desk doesn't control the music in the stu."

You are at the info desk: "Where's the restroom?"

"It is to the left past the cabinet with the microwave."

The phone rings: "What is the Stu serving for dinner?"

Politely say the menu direct them to Everyday app showing meals for the day

Where is the Bookstore?

Top of the stairs behind the fireplace

You are working the desk: "I need to talk to someone in title nine right now, how do I contact them?"

Give them contact information, available on Curry's website

You are at the info desk: "I need Vinny's email."

Give them a business card, show them staff directory, write it for them

You are at the info desk: "Do I have to pay for the food truck?"

"No it is free, just make sure you sign in and get a ticket."

You are at the info desk: "Can I borrow a pen?"

"Yes, here you go. Do you need a sticky note?"

You are at the info desk: "My grades aren't so good, who can I talk to about that?"

Direct them to Advising and academic success, email, tell them where it is

You are asked: "Do you have any vending machines?"

Yes, there is a drink machine on the 2nd floor by the FC, bookstore snacks

Where are the bandaids?

In the info desk cabinet by the games in the first aid kit

Where is the writing center?

Offer them a map verbal directions, LCOM behind Starbucks

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Stu training 2025

72 termsStudBud Administration54 plays

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Questions 72

Answers

1
You should wipe down your space at the end of each shift.
True
False
2
You are at the info desk: "Where do I get my ticket for the food truck?" (weather dependent)
"I don't know but if you find out can you get me one?"
yellow
"Just walk up there they will give it to you."
"There is a sign in table next to the truck"/ "You can get it right here."
3
"What intramural sports are going on?"
Ask the FC
I don't know
Check the BB on the 2nd floor by the FC, & the intramural instagram page
It's winter so probably basketball.
4
What are the bookstore hours?
Open every day of the week
M-F: 8:30-5pm S-S: Closed
M-TH: 8:30-5pm F: 8:30-4 S-S: Closed
Who buys books anymore?
5
You are at the info desk: "Where can I wait for the on campus shuttle?"
Tell them to wait right where they are at the info desk to keep you company
Tell them they can wait in the SBM office
Direct them to the shuttle stop out front of the Stu
Tell them to go stand out front
6
How do you respond: “The weekender shuttle is half an hour late; do you know where it is?”
Tell the student there is probably just traffic
Tell the SBM
Have the student try to call the driver again
contact SBM to see weekender is running contact/call the driver
7
You are at the info desk: “Can we get food in there even though we are not students?”
"You'd have to ask the dining staff."
"Do you have a friend that can swipe for you?"
"The dining hall is for Curry Students only."
"You can, but you will have to pay for your meal out of pocket."
8
You can can use late night points in the Kennedy cafe?
True
False
9
You are at the info desk: "What events are going on today?"
"I think there is a game today."
If you know share! Direct to OSE instagram, BB, Purple press athletics page
"Check your phone."
"You can go look at the board upstairs."
10
"The screen in the LMR isn't set up, can you do that for me?"
Let me ask the SBM
Let me call IT
I'm not good with technology
If you know how, assist. If not walkie the SBM on duty
11
You are at the info desk: "Can you change the channel on the TV in the sports cafe?"
"Yeah here's the remote, give it back when you're done."
I don't know the channels here
"Whatcha watchin?"
"Yes I can, let me grab the guide." (Let SBM know you are leaving the desk)
12
What are the Kennedy Cafe hours?
What is the Kennedy cafe?
Monday -Sunday 10:30-4:30pm
M-TH: 8-4:30pm F:8-2pm S-S: Closed
Monday - Friday 8:30-4:30pm S-S closed
13
How do you order Late Night?
Have a friend order it for you
On the MyCurry portal
Go to the counter and order
Through the every day app.
14
"How do I get to the ARC?"
Tell them to use google maps
Offer them a map and send them on their way
Offer them a map, verbal directions South side next to PAL
"I didn't know Noah was on campus."
15
"How do I get to Health services?"
"We have health services?"
Tell them to use google maps
Offer them a map, verbal directions second brown building behind bell hall
Hand them a map and send them on their way
16
“I want to start a club, where can I go about doing so?”
Tell them to email Pat Kelley
I don't know
"What kind of club are you starting?"
Direct them to campus life on the second floor, or have them email Pat
17
A parent or family member asks about their child’s grades and wants to know if they can view them, how do you respond?
They need to speak with their student directly to obtain the information.
Have them log in under their child on the my curry portal
Direct them to the registrar
Tell them to email their child's professors
18
What is the staff directory?
A list of all Curry staff with contact information.
You can get email addresses there
Tells the staff where to go
Something only staff/faculty use
19
"Can I go out onto the balcony?"
I've never been out there can I come?
Let me have the SBM unlock that for you.
Those doors open?
Unfortunately, we are not allowed to open the balcony doors.
20
The phone rings: "Hi I would like to be transferred to Campus life" What do you say?
"Unfortunately I cannot do that for you."
"Please hold."
Put the call on hold
"I can do that for you. Please hold for a moment while I transfer you."
21
What do you do if someone walks in with their dog? (Not Graham or service animal)
"I'm sorry, unfortunately non service animals are not permitted in the Stu
Look the other way
Call public Saftey
Pet the dog
22
What does “please send Samuel Silas to JB's office.” mean?
Medical emergency
Lockdown, shelter in place, begin locking doors and access points
Who is Samuel Silas?
Need help immediately
23
"How do I get to Public Saftey?"
Tell them to use google maps
"We have Public Saftey?"
Woop-woop, that's the sound of da police
Offer them a map, verbal directions, past miller, LCOM on the left
24
What do you do if you can't get a shift covered?
Talk with your SBM, and groupme you may have to work you shift, situational
Tell your SBM you won't be coming in
Put a cardboard cut out of you in the stu
Don't show up for your shift, you did all you could do
25
Set ups need to be completed ____ hours before an event
2
30 mins
The night before
1
26
What do you do if someone comes to you to report a hate symbol?
MYCURRY portal or Contact Juan Hernandez or stop by the Diversity Center
Call ps
Radio for JB
Notify the SBM and call Public Safety
27
Someone says: "I lost my ID, do you guys have it?" What do you do?
Help them look for it
Check lost/found log, binder, report item as lost, have them check with PS
Call and check with PS
"Nope don't see it. Hope ya find it."
28
You are going to be late to a shift, what do you do?
Tell a friend
Send a message in the group me to notify the SBM
Nothing, you get there when you get there.
Post the shift to the trade board
29
What are the Fitness center hours?
M-TH: 7:30-10:30pm. F: 7-9pm Sat: 10:30-10pm Sun 10:30-10pm
I sleep in the fitness center it's always open.
M-TH: 7:30-11pm F: 7-10pm Sat: 7:30-10pm Sun: 7:30-10pm
M-TH: 7-10pm F: 7-8pm Sat: 10-5pm Sun: 10-8pm
30
There is a broken chair in the fireplace lounge, what do you do?
Take a picture of the chair and leave it there.
Ignore it, furniture breaks all the time.
Notify the SBM on duty, move the chair to LMR closet or behind info desk.
Move the chair and not say anything.
31
"Where is Financial Aid?"
Tell them to use google maps
Offer them a map, verbal directions across the street by baseball field
Offer them a map and send them on their way
"We have financial aid?"
32
What hours are Health Services open?
7 days a week 8:30-4:30pm
Monday-Friday: 8:30-4:30 S-S: 10:30-4:30pm
They never close there is always someone here
Monday-Friday 8:30-4:30pm S-S: Closed
33
You are at the info desk: "The music in the STU sucks, can you change it?"
Tell them to put on headphones
Radio the SBM to change the song
"Yeah I know, nothing I can do about it though."
"Unfortunately the info desk doesn't control the music in the stu."
34
What does code blue mean over the walkie?
Medical emergency
Faculty has just walked in
That you just like the color blue
Need help immediately
35
You are at the info desk: "Where's the restroom?"
*Points* It's right there
"It is to the left past the cabinet with the microwave."
We don't have one
There are some down here and some upstairs
36
What time does breakfast start in the marketplace on the weekends?
10:30am
7:30am
10am
7am
37
What does code purple mean over the walkie?
I just like the color purple
Faculty has just walked in
Need help immediately
Medical emergency
38
The phone rings: "What is the Stu serving for dinner?"
Hang up
Put them on hold while you ask the dining staff
Tell them you don't know
Politely say the menu direct them to Everyday app showing meals for the day
39
Where is the Bookstore?
Personally, I think it's more store than books
Top of the stairs behind the fireplace
On the second floor
We have a bookstore?
40
You are working the desk: "I need to talk to someone in title nine right now, how do I contact them?"
"I'm sorry that's not an extension I have on my sheet."
"Oh my god what happened?"
Give them contact information, available on Curry's website
Send them to PS
41
You are at the info desk: "I need Vinny's email."
Tell them to look in the staff directory
Give them a business card, show them staff directory, write it for them
Who's Vinny?
Hand them a business card
42
You are at the info desk: "Do I have to pay for the food truck?"
"No it is free, just make sure you sign in and get a ticket."
"I'm pretty sure it's free."
"Can you get me a plate while you're out there?"
"There's a food truck?"
43
You are at the info desk: "Can I borrow a pen?"
"Yes, here you go. Do you need a sticky note?"
"We don't have pens. Will a pencil do?"
*Pretend to write something down instead*
"No, my pen."
44
What does code red mean over the walkie?
I just like the color red
Faculty has walked in
Need help immediately
Medical emergency
45
What are the hours for Late Night?
Monday-Sunday: 8:30pm-11pm
Monday-Sunday: 8:30pm-10:30pm
Only weekends 8:30pm-11pm
Only weekdays 8:30pm-11pm
46
You are at the info desk: "My grades aren't so good, who can I talk to about that?"
Direct them to Advising and academic success, email, tell them where it is
"Have you tried Chegg?"
Green
"Dang that sucks."
47
You are asked: "Do you have any vending machines?"
Yeah upstairs I think.
Yes, there is a drink machine on the 2nd floor by the FC, bookstore snacks
It's broken.
We only have a drink machine, sorry.
48
What do you do if someone asks you for a 6ft folding table?
Tell them we don't have 6ft folding tables
What's a table?
Notify the SBM on duty
Break into the closet and get them a table
49
Where are the bandaids?
Did you get a booboo
In the info desk cabinet by the games in the first aid kit
Send them to health services
We don't have band aids
50
What are the Student Center hours?
M-F: 7:30-11 S-S: 10-11pm
M-F: 7-11pm S-S: 10:30-11pm
Wait the stu closes?
M-F: 7-10pm S-S: 7-11pm
51
Where is the writing center?
Give them a map and send them on their merry way
Tell them to use google maps.
"We have a writing center?"
Offer them a map verbal directions, LCOM behind Starbucks
52
You are at the info desk: "Where can I wait for the weekender shuttle?"
Direct them to the shuttle stop out front of the Stu
"We have a weekender shuttle?"
Tell them to wait in the SBM office
Tell them to wait at the info desk to keep you company
53
You are at the info desk: “Is there a meeting going on in the Grey meeting room this Thursday from 1-3pm?”
"Probably, this building is very busy."
"We have a grey meeting room?"
"Usually, but let me check."
Look in the Outlook Calendar and respond accordingly.
54
What color should you wear on Wednesdays?
yellow
green
Pink
Purple
55
What do you do if someone is having a seizure?
Tell JB
Call PS, Notify SBM +JB, move furniture in the way, crowd control
Call 911
Preform CPR
56
It’s after hours, and a package is delivered to the info desk, what do you do?
Contact the student to come pick up their package
Give the package to the SBM
Leave the package at the desk
Record the package in the mail log and put in the SBM office
57
You are at the info desk, "What games can I sign out?"
Open the cabinet and read out the games we have to them
"You don't just play games on your phone?"
We don't have games
We don't have games but in red
58
What is the number for the campus shuttle?
*Points to sign* it's right there
617-333-2222
617-293-6116
Somebody call 911 shawty fire burning on the dance floor
59
“I’m looking for a job; do you know where I could get one?”
Tell them to check Indeed
Check HANDSHAKE which can be located on the curry portal
Tell them to email the department they want a job in
Tell them to check a news paper
60
Where are the athletic offices?
Miller Field house
Downstairs
In the scary basement
Located in the basement, direct them to stairs or elevator
61
What do you do if someone walks in with balloons?
Call JB directly
Call up to campus life and let Diane know
Let them sit in the lobby, you didn't order them
Start popping them
62
What are the mailroom hours?
There is a mailroom?
M-F: 8:30-4:30pm S-S: Closed
M-F: 7-11pm S-S 10:30-11pm
Open every day but Sunday
63
You are at the info desk and someone asks you "Can I have change for a $20?"
"Unfortunately, we do not keep cash at the info desk to make change."
Make change with the money you have in your purse/wallet
Take their money and run away
NO
64
“How can I print out this paper?”
Send them to Diane to print
Tell them to go to the Levin Library
You can now print at the info desk! Levin Library too
Tell them they need to handwrite it like the early 2000s
65
Where is the microwave?
We don't have a microwave.
It is in the main dining room.
It is in the PDR.
It is located in the cabinet in the ATM cafe.
66
Who is allowed in Katz gym for shoot around? (not IMs)
Only Seniors on the team
People wanting to try out for the team
Only members of the team who are on the roster.
Whoever, anyone can go shoot hoops
67
You are at the info desk: "Do I have to pay for the shuttle?"
"It's part of your semester bill."
No but in green
"No, it is free on campus transportation. Do you need the number?"
No
68
What do you do when someone walks in and says “I’m here for a tour.”
Tell them they are in the wrong building
Call admissions
Ask them if they are meeting a sports coach. Direct them to admissions.
Give them a map and send them on their way
69
The phone rings at the info desk, what do you say?
Hang up
"Hello?"
"No this is Patrick"
"Curry College info desk my name is ___ how can I help you?"
70
You are at the info desk: Someone from Sodexo brings you an ID, what do you do?
"Thanks."
"where was it?" log in lost and found ID in the binder email student
Email the student and leave the ID on the desk
Put the ID in the binder
71
How do you go about changing a shift?
Not show up to your shift, you have things to do
Tell the SBM who manages you
Post the shift to the trade board and send a message in the groupme
Post it to the trade board and say nothing
72
You can see the menu for the Marketplace on the Everyday app
False
True

Stu training 2025 Flashcards | StudBud