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We Are Customer Driven Flashcards | StudBud
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We Are Customer Driven
We Are Customer Driven
10 terms
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StudBud Administration
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21 plays
#Learning #LearningandDevelopment #Training #RemoteTraining #PODS #Westdivision
Flashcards
10 cards
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Practice quiz
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Host live
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Questions
10
Answers
1
What services are part of our Xfinity Customer Committment? (Choose all that apply)
24/7 SUPPORT
30 DAY MONEY-BACK GUARANTEE ON ALL SERVICES
TWO HOUR APPOINTMENT WINDOWS
EASY SELF SERVICE TOOLS ON ANY DEVICE
2
If you run into a customer outside of work who is having a technical issue, you can refer them to which group for help?
DIGITAL WE'RE ON IT
XFINITY TECHNICAL ASSISTANT
CUSTOMER SUPPORT
LOYALTY
3
The Xfinity Adaptive Remote uses technology like ___? (Choose all that apply)
EYE TRACKING
VOICE CONTROL
MIND MAPPING
SIP AND PUFF
4
Internet Essentials, Rise and Lift Zones are all part of which 10 year inititative to advance digital equity?
DIGITAL EQUITY COMITTMENT
MYIMPACT
PROJECT UP
COMMUNITY IMPACT
5
In 2019, Comcast launched this award winning tool to assist customers with limited movement.
FUSION
CLOSED CAPTIONS
JAWS
THE ADAPTIVE REMOTE
6
Xfinity customers who have had services for 7-14 years are part of which tier in the Xfinity Rewards Program?
BRONZE
DIAMOND
PLATINUM
SILVER
7
What 4 behaviors does every frontline team share in regards to creating a successful customer interaction?
Verify proper contact, Warm transfer, Create ticket, Close loop
Be warm and friendly, Own it, Show appreciation, Be an Xfinity Ambassador
Be kind and caring, Take charge, Be thankful, Promote products
Listen first, Ask open ended questions, Find the need, Be kind
8
Which program provides 16 Million in grants to support small businesses that were hardest hit by the Covid 19 Pandemic?
DIGITAL EQUITY
LIFT ZONES
INTERNET ESSENTIALS
RISE
9
What West Division business strategy replaced the Empty Customer Chair in W.E.S.T.?
EXCEPTIONAL CUSTOMER SERVICE
EASY, SIMPLE, AWESOME
EASY TO DO BUSINESS WITH
EVERY CUSTOMER COUNTS
10
The __ __ initiative has built 1000 safe spaces for students & families to connect to free Wi-Fi for distance learning.
LIFT ZONE
SAFETY FIRST
CUSTOMER ASSISTANCE
INTERNET ESSENTIALS