Professional Communications Ch. 2 Test Review

CULTURE is the shared beliefs, customs, practices, and social behavior of a particular group or nation.

Group discussion in which individuals get as many ideas as possible within a set amount of time.

Which type of hazard causes the most injuries in an office setting?

A(n) _____ team is brought together to solve a specific problem or task and is sometimes called a task force.

When individuals involved in conflict come together to discuss a compromise, it is called NEGOTIATION.

The use of English by those with a different native language is ENGLISH AS A SECOND LANGUAGE (ESL).

Skills that help people communicate and work well with each other are COMMUNICATION SKILLS.

Ability to interpret and make reasonable judgments and decisions by analyzing a situation.

A(n) _____ team is brought together for a specific purpose.

In which leadership style does the leader share decision making with the group?

Neutral person called in to help conflicting parties resolve their dispute and reach an agreement.

System that individuals use to acquire, organize, maintain, retrieve, and use information.

Give up an individual idea so the group can come to a solution.

The process of sending and receiving messages between people of various cultures is GROUP COMMUNICATION.

A group of two or more people who work together to achieve a common goal is a _____.

Which of the following describes a process for holding meetings so that they are orderly and democratic?

When a person is willing to talk to people or share information, he or she is described as being COMMUNICATIVE.

Skills required to resolve a situation in which a disagreement could lead to hostile behavior.

LISTENING SKILLS are the ability of an individual to hear what a person says as well as understand what is being said.

Bruce Tuckman's group decision-making process in which the members express their individual needs and opinions is _____.

ETHICS is a belief or generalization about a group of people with a given set of characteristics.

_____ includes age, race, nationality, gender, mental ability, physical ability, etc. that make an individuals unique.

_____ is the inclusion of a neutral person to help conflicting parties resolve their dispute and reach an agreement.

Having people from different backgrounds, cultures, or demographics come together in a group is STEREOTYPE.

FOLLOWERS are those who guide others to a goal.

_____ are the interacting forces within a group.

When individual team members agree on the decision that the team makes.