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UNIT 1 FOURTH SEMESTER COSMO Flashcards | StudBud
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UNIT 1 FOURTH SEMESTER COSMO
UNIT 1 FOURTH SEMESTER COSMO
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1
Effective communication involves practicing ___________, nonverbal, and verbal skills.
Active listening
Nonjudgmental
Judgmental
Passive listening
2
During the reign of Queen Marie Antoinette of France in the age of extravagance what beauty fashion was popular?
Giant pompadour wigs and scented face powders
Essential oils made from rare plant leaves, bark, and blossoms
Using the newly invented metal hit comb to temporarily straighten ➿ hair
Nails colored silver and gold
3
Participating in ________ allows you to stay current with new trends, informations, techniques, and skills.
Trade shows
Continuing education
Marketing experiments
Networking fairs
4
Exercise _____ by using words like please, thank you, and excuse me.
Leadership
Self-management
Good manners
Motivation
5
When you find studying overwhelming, focus on ___________.
Exam preparation
Individual small tasks
Your long term goals
The big picture
6
Ancient Egyptians were the 1st civilization to infuse essential oils from ____ for use as perfumes and for purification
Rocks and minerals
Clay and sand
Leaves and blossoms
Animal remains
7
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ___.
Repetitive feedback
Associative communication
Reflective listening
Targeted assimilation
8
Body language is _________.
Verbal communication such as describing which area will be treated.
The set of scientific term used for describing the body
Any terminology the client uses to describe their body
Nonverbal communication such as crossing your arms and frowning
9
Asha, a beauty professional, smokes while on her work breaks. What would be a good practice before attending to a client
Have mints or gum at her workstation to freshen her breath
Try her best not to call attention to the fact that she smokes.
Spray the area with disinfectant and change her shirt
Brush her teeth, use mouthwash, and wash her hands.
10
The “review” step is the most critical of the consultation process because ___________.
Clients don’t pay attention until the end of the consultation
It ultimately determines the service(s) you will perform
Everything you say in this step is considered a legal obligation
Your manager will be present for this step of the consultation
11
______ is based on inner strength and begins with trusting your ability to reach your goals.
Creativity
Stability
Self-esteem
Perfectionism
12
What tool should you use to put your client at ease about your technical abilities?
Fashion magazines
Personal portfolio
Letters of recommendation
Style book
13
In the Zhou dynasty, commoners could be punished with death if caught using what cosmetic coloring technique?
Tinting their hair red, which was the color of the noble class
Tinting their nails gold or silver which were the royal colors
Staining their hair red with henna, which was reserved for religious cerem
Lightening their hair as depicted on angels
14
Some ethical characteristics to which one should aspire include, respect, courtesy, honesty, and ___________.
Assertiveness
Sincerity
Organization
Perfectionism
15
What was David Beckham’s impact on cosmetology trends in the early 21st century?
Inspired men to embrace a more body conscious style
Created the hairstyle worn by Jennifer Aniston’s character on Friends.
Created the new beauty category of treatment oils
Created the first successful video tutorials on social media
16
An example of a long term goal is _______.
Planning a Christmas party
Saving for a four year degree
Writing a three page research paper
Paying off a $15,000 debt at $1000/month
17
One of the most important guidelines for social media marketing is “be _______!”
Political
Argumentative
Formal
Visual
18
When you help the client select a style that is reflective of their body shape/ lifestyle, your are sub to the _ concept
Fashion personality
Big picture
Seasonal color
Total look
19
In dealing with conflicts that may occur between your coworkers, it is important to ___________.
Get involved
Offer advice
Remain neutral
Take sides
20
Why did women pinch their cheeks and bite their lips during the Victorian Age?
To induce natural color
To punish themselves
As a social custom
As a nighttime ritual 😏
21
Which of these is considered a legal document?
Release statement
Intake form
Service record
Color chart
22
_____ are specific methods for conducting and representing yourself that will help you deliver your best image everyday.
Ergonomics
Image enhancers
Fan pages
Portfolios
23
_______ are good sources for what is new and exciting in the industry
Image Enhancers
Magazines
Textbooks
Portfolios
24
____ involves taking pride in your work and committing yourself to consistently doing an excellent job.
Time management
Personal grooming
Communication
Work ethic
25
An example of a short-term goal is ______.
Witnessing a nine year old reach adulthood.
Losing 5 pounds
Paying off a 20k debt at $100/month
Paying off a 15-year mortgage
26
Why is customer service important in beauty and wellness professions?
Treating customers well is the only way to make them tip generously
It is central to success
It’s not important
It’s the only way to get promoted
27
Developing exceptional communication, decision making, goal setting, and time management are examples of?
Business expertise
Continuing education
Life skills
Professional Development
28
Which facility would be least appropriate for a specialist
Full service salon
Photo of film set
Day spa
Massage clinic
29
What is a good description of a client who should be scheduled at the end of the day?
Someone who is never sure of what they want
Someone who is often rude to the staff
Someone who is habitually late
Someone who talks to much
30
If a client is dissatisfied with a service, what is one of the first steps you should take?
Guarantee it will never happen again
Ask for specifics
Talk to your attorney
Try to minimize the problem
31
Procrastination is most harmful in its negative impact on _______.
Professionalism
Diplomacy
Sensitivity
Productivity
32
Your social media presence requires ________ attention.
Daily
Monthly
Hourly
Weekly
33
The daily maintenance of CLEANLINESS and healthfulness through certain daily practices is known as __________.
Public hygiene
Public sanitation
Personal hygiene
Health awareness
34
Which opportunity would be a good fit for an experienced cosmo who enjoys public speaking and sharing new information
Artistic director
Salon manager
Editorial stylist
Manufacture educator
35
How much time should you schedule for a consultation with a first time client?
15-20 minutes
5-15 minutes
39 minutes
44-60 minutes
36
It is most important to consider one’s ____ and ____ when choosing what to wear to work.
Brand / age
Authority / income
Reputation / skin tone
Body type / shape
37
You should be attentive with all clients ________.
Because all clients are different.
In order to sell them products
Because all clients want the same things
In order to earn generous tips
38
Why should client consultations be performed with as much privacy as possible?
Because they are embarrassing
To avoid breaches of confidentiality
So the manager won’t hear if you make mistakes
So other beauty professionals cannot steal your clients
39
Diplomas, awards and achievements, your resume, and ______ should all be part of your portfolio.
A copy of your credit report
Copies of your tax returns
Training certificates
A statement about your child care arrangements
40
Which polish immigrant Americanized his name in 1908 and moved to LA, where he began making and selling makeup?
Charles Revson
Avicenna
Max Factor
Charles Nessler
41
The 20th century, the new motion picture industry inspired all of the following beauty advances EXCEPT _______________.
The Gibson girls tiny waists and bouffant hairstyles for women
The fade hairstyle with pencil moustaches for men
Women wearing matching nail polish in their fingers and toes
Women dyeing their hair platinum blonde
42
Eliminate ________, which can block the creative mind from exploring ideas and discovering solutions to challenges.
Problem-solving techniques
Organizational habits
Aspirational goals
Self-critical thoughts
43
_________ techniques will save you time and needless frustration by uncovering needed solutions.
Problem solving
Time management
Visualization
Goal-setting
44
A(n) ____________ consists of the first letters of a series of words.
Acronym
Rhyme
Mind map
Visualization
45
Prioritizing involves making a list of tasks that need to be done in which order?
Least important to most important
Most important to least important
Most specific to most general
More general to most specific
46
_________ is a method that can be used to create a visual representation of thoughts, ideas, or class notes.
Rhyming
Organizing
Repetition
Mind mapping
47
When taking notes, it is important to ___________.
Use colored pencils
Listen closely
Think about a related topic
Ask many questions
48
All of the following are examples of how the Internet started to be used in cosmetology in the early 21 century EXCEPT
Booking appointments from any location using multiple online devices
Allowing clients to bring homemade color formulas from online videos
Accessing technical education and color formulas online
Using social media to attract new clients
49
In the early 20th century, Garret Augustus Morgan created a chemical solution that made wool straighter, the first _____
Lotion for permanent waving hair
Chemical hair relaxer
Commercial haircolor
Greasepaint makeup that would not cake under hot movie studio lights
50
Who was an early example of an entrepreneurial female beautician?
Martha Matilda Harper
Charles Dana Gibson
Queen Marie Antoinette
Marcel Grateau
51
Nonverbal communication is the communication expressed by body language, facial expression, gestures, and _______.
Listening
Talking
Singing
Eye contact
52
The most important point to keep in mind about makeup is that is should _____ your best features.
Minimize
Distract from
Maintain
Accentuate
53
A mission statement should be no more than _________.
One paragraph
One page
Two pages
Two sentences
54
After is was organized in the 1920s, the associated Master Barbers and beauticians of America (AMBBA) ________________.
Held the first International Beauty Show (IBS)
Established the National Education Council and the Barber Code of Ethics
Introduced the modern practice of franchising salons
Held one of the first national conventions attended by buisnesswomen
55
If you are running late, you should ___________ immediately.
Communicate with those it will affect
Focus above all on getting to work
Update Instagram
Look for a new position
56
______ are typically set one year in advance, giving plenty of time to schedule them in.
Trends
Industry conferences
Nail appointments
Professional image consultants
57
Salons spas and barbershops establish dress code guidelines to create a culture, and ensure their professionals _______.
Well look alike
Promote the latest trends
Do not compete with each other
Are dressed for success
58
Social media etiquette suggests that you avoid the use of ______.
Listening skills
Common sense
Foul language
Safety standards
59
The term COSMETOLOGY comes from the _____ word KOSMETIKOS, meaning skilled in the use of cosmetics.
Russian
Greek
Latin
Egyptian
60
Remember that __________ stimulate(s) clear thinking.
Working late
Taking on more than you can handle
Exercise and recreation
Cramming
61
When bringing issues or problems to your supervisor or manager, it is important to __________.
Be a problem solver
Name the people involved
Act authoritatively
Not incriminate yourself
62
Which of the following is an example of using knowledge about cosmetology’s history to understand a beauty trend?
Reinventing a classic style with a modern look, such as brighter haircolor.
Volunteering on a magazine photo shoot to gain experience
Using a profit&loss statement to determine how much color to buy
Using social media to post a question to an experienced stylist in a group
63
As you interact and communicate with the fellow coworkers, remember to treat everyone with ____________.
Aloofness
Competitiveness
Scrutiny
Respect
64
Your portfolio should include ________ photos of services that you have performed.
No more than 10
Before and after
Only the most recent
Different sized
65
In the mid to late 20th century, all of the following advances in cosmetology technology were introduced EXCEPT _______.
The process for making steam-distilled essential oils
The first permanent haircolor product that penetrated the hair shaft
The flat iron used to create straighter hairstyles
The aerosol can that was used to create hairspray
66
Ensuring a successful career as a beauty professional begins by employing key ____ while in school.
Learning tools
Social networks
Marketing trends
Organizational structures
67
The impression that you project through both your outward appearance and your conduct in the workplace is known as ____.
Work ethic
Soft skills
Personal hygiene
Professional image
68
Why did women in Ancient Rome color their hair?
To protect it from the sun
In preparation for burial
To socialize and bond with elders
To indicate their social class
69
Which is the best of constructive criticism?
Observations you offer about why a client does not look good
Guidance offers by supervisors to improve your job performance
Comments you make about how other beauty professionals do their jobs
Feedback you provide when your manager is not performing well
70
In 1906, Charles Nessler invented the 1st perm process that curled hair by _______.
Wrapping the hair around metal rods heated by electric current
Applying cold alkaline lotion to the hair
Treating the hair with para-phenylenediamine (PPD)
Winding flexible pads treated with a chemical mixture around the hair
71
Soft skills are also called _________
Communication skills
Nonverbal communication signs
Professional image enhancers
Key qualities
72
A combination of understanding, empathy, and acceptance is known as _________________.
Personality
Sensitivity
Mission
Attitude
73
_____ is effectively the basis of all long lasting relationships with clients and coworkers.
Communication
Management
Advertising
Training
74
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a ______.
Healthy skepticism
Positive attitude
Certain amount of apprehension
Defense if needed
75
Associating a common procedure with a rhyme is an example of _____________.
Organization
Mind mapping
Visualization
Mnemonics
76
What social role did braid patterns and hairstyles play in many ancient African tribes?
To indicate a persons tribe, marital status, and religion.
To indicate a persons trade or profession
Religious ceremonies and burial preparation
To prepare for battle
77
__% of all communication is unconscious.
85
98
50
35
78
4 components of a strong work ethic are _________, integrity, good technical and communication skills, and enthusiasm.
Recognition
Motivation
Compensation
Grooming
79
When is it appropriate to argue with clients?
When the arrive on the wrong day
When they are late
When they are openly dissatisfied
Absolutely, unquestionably never
80
Regardless of whether the salon, spa, or barbershop has a policy, ________ should not be worn at work.
Watches
Socks
Nail polish
Cologne or perfume
81
___ clients can greatly affect the shops flow, causing setbacks in the appointments, and making you late for other work
Tardy
Frequent
Talkative
Scheduled
82
Which of these nonverbal actions sends a negative message?
Smiling
Making eye contact
Crossing your arms
Standing up straight
83
Which innovation in beauty technology originated in the Victorian era?
Scented oils to make men’s hair look glossy
The curved tooth pressing comb
The curling iron
A permanent wave machine that used electric current
84
The typical salon manager may be responsible for all of the following EXCEPT ____________.
Training stylists to use a company’s chemical service products
Tracking inventory
Marketing activities such as advertising, promotions, and special events
Reading financial docs such as profit&loss statements
85
Investing time and energy into activities that help you feel good about yourself will help you ________
Establish more connections
Receive a promotion
Maintain a positive self-image
Avoid procrastination
86
A display of your talents and work for potential customers and employers to evaluate your professional skills in a ____.
Diploma
Portfolio
Letter of reference
Resume
87
What is the very first thing you should do when meeting a new client?
Sanitize your work area
Inform the client of the fees
Wear a smile
Prepare the client for service
88
An individuals _______________ is the sum total of their inborn characteristics, attributes, and behavioral traits.
Potential
Personality
Ability
Intelligence
89
What innovation in beauty did the Persian alchemist Avicenna introduce around 1000 CE?
The first curling iron with tongs heated by a fire
Using gum Arabic, gelatin, beeswax, and egg whites to tint nails
The steam distillation process for refining essential oils
Making kohl makeup with galena, sulfur, and animal fat ease eye inflame
90
——-, the child of former enslaved people, was a pioneer in the modern African American hair care and cosmetics industry
Charles Nessler
Gloria Swanson
Sarah Breedlove
Francois Marcel
91
Learning how to handle confrontation and how to share your feelings in a professional manner are indicators of ________.
Dependability
Emotional stability
Perfectionism
Organizational skills
92
What is true of listening?
It accomplishes less than talking
Listening too closely makes most people uncomfortable
Too much listening means not enough talking
It is the best relationship builder
93
How a person dresses and takes care of their hair, skin, and nails best reflects one’s ______.
Professional image
Personal hygiene
Personal grooming habits
Individual style
94
Becoming a specialist in a service type covered by a cosmetology license requires _________.
Volunteering to assist in photo shoots or movie and TV sets
Good public speaking skills to appear on stage
Additional training and expertise
An aptitude for math and accounting
95
To establish a professional image on social media, it is acceptable to ______________.
Use profanity
Post nude photos
Post helpful content
Participate in arguments
96
A(n) _____ is also known as a client questionnaire.
Intake form
Consent form
Color chart
Beauty review
97
The best way to understand others is to begin with a firm understanding of _____.
The brain
Beauty and wellness
Yourself
Business